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About
#27 of 1,205 hotels in London
Location
Cleanliness
Service
Value
Located in Bishopsgate in the heart of the City of London, moments from Liverpool Street Station, Pan Pacific London is on the doorstep of world-renowned locations, yet also home to its own inner world. A haven in the heart of the City designed by Yabu Pushelberg, the hotel takes innovation and understated luxury to new heights. Epitomising the juxtaposition of old and new London architecture, Bishopsgate Plaza encapsulates a 43-storey bronze tower, home to Pan Pacific London and private residential apartments whilst the 144-year- old Devonshire House showcases designer shops, a restaurant and a contemporary destination cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making it a 24-hour destination for meeting, living, working and discovering. As a pet loving-hotel, we welcome your 4-legged friends.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool with view
Fitness Centre with Gym / Workout Room
Breakfast available
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Newspaper
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Dining area
Housekeeping
Room service
Cable / satellite TV
Walk-in shower
Bathrobes
Safe
Seating area
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 18 more
Location
100Great for walkers
Grade: 100 out of 100
426Restaurantswithin 0.5 km
81Attractionswithin 0.5 km
Contact
80 Houndsditch, London EC3A 7AB England
Getting there
Liverpool StUnderground4 min
London Liverpool StOverground4 min
Car HireSee all London car hire
378Reviews3Q+A67Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Stayed here in December 2022 for a works function. Hotel was decorated beautifully for Christmas with a huge tree in reception and very modern and clean throughout. Staff were all very friendly, professional and helpful. We had a function room for our evening event and had pre-chosen our food choices. Food was good and everyone had a lovely evening. Accommodation was luxurious and 5*. The room was large and came with Diptyque toiletries, a Dyson hairdryer, bath robes, slippers, a safe, ample hangers and a decent mini bar selection. Bed was large and extremely comfortable with multiple charging points next to the bed both USB or plug and rooms were very quiet - I didn’t hear any noise. There wasn’t a desk if you were looking to work, although there was a chaise lounge and a table so you could use this. Great location and not far to Liverpool Street tube station. I can’t comment on any of the spa facilities or pool as I did not use these. I’d definitely stay here again.…
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear LauraWalters91, It was wonderful to have you staying with us during the festive period. Thank you so much for taking the time to review your stay at Pan Pacific London and share such positive feedback. Service is at the heart of everything we do, therefore I am delighted that you have enjoyed your stay and felt so well looked after. Our bedrooms are designed without working desk and chair to encourage our business guests to rest more when spending time in the room. However, we would always be happy to set up a desk and a chair in the room upon request. I sincerely hope we will have an opportunity to welcome you back in the near future. It would be our honour to be your haven in the city. Kindest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I have had the pleasure of staying here twice recently . It is close to Liverpool Street station and the team here are totally attentive and lovely. Nothing is too much trouble . The rooms are beautifully and tastefully presented . Really comfortable beds and the best dressing gowns ! I ended up buying one on departure ! Really great breakfast , fresh fruit , salad and Chinese options so it’s a little different to the normal English breakfast ( also on offer ) . Rate this hotel really highly !
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Date of stay: December 2022Trip type: Travelled on business
Room Tip: There is no parking but nearby secure parking about an 8 minute walk . The drive into the city...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 21 Dec 2022
Dear sandrahk1997, Thank you so much for taking the time to review your stay at Pan Pacific London and share such generous feedback. We put our guests in every decision we make, therefore I am truly delighted that it did make a difference for your stay. From the bottom of my heart, thank you for your kind words which will encourage our team and remind us why we are doing what we do everyday! I sincerely hope we will welcome you back home soon. Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only reason I didn't give a 5/5 is because I didn't realise the steam room and sauna was seperate for men and women; and so I was seperated from my partner during this time, and the whole reason we stayed was to spent time together. There was also a kid in the pool outside of kid hours/during adult only hours; so it wasn't very relaxing hearing them shouting after waiting all day for the kids time to pass. Apart from that, it was amazing, probably one of the best hotels I've stayed in. Service was great from the moment we entered, being shown to our rooms, service at breakfast, etc. and everything was extremely clean. The chocolates for my birthday was a nice touch. Thank you! :) I will definitely be looking into hosting client and internal events here.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 4 days ago
Dear Tripswithade, Thank you for taking the time to review your stay at Pan Pacific London. I truly appreciate your constructive and honest feedback as this will help us to review the areas that requests further polishing. I am so glad that you have enjoyed your stay as a whole and felt so well looked after. On behalf of the entire team, I sincerely hope that we will have an opportunity to welcome you back in the near future. Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first stay, and I was blown away at the standards set by the hotel. The hotel exuded a calm chilled atmosphere throughout, and nothing was too much to ask of the staff who were very attentive. I will definitely be returning.
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Date of stay: January 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 4 days ago
Dear robertbQ6444UE, Thank you so much for taking the time to review your stay at Pan Pacific London and share such positive feedback. I am truly delighted that you have enjoyed your stay and felt so well looked after. I sincerely hope that we will welcome you back in the future that is not far away. Kindest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The warm hospitality from the Pan Pacific London has exceeded my expectations in busy cold London city. The check-in process was very prompt and efficient. But on some days you could see a long line at the check in area because there are only 2 staff members working. However the staff were always smiling despite the busy times and attended to me with upmost professionalism. The bed was unbelievably comfortable. The room has lots of natural light and is equipped with all the necessary equipments like usb charging ports , alarm clock and Dyson hairdryer. I also love the toiletries provided. The TV facing the bed was large and you can cast your phone screen onto the smart TV making it an Absolute pleasure to stay in the room on a bad weather day. Hamid escorted me to my room and introduced the room. I can feel his sense of pride working for the hotel as he shows me how to use the functions of the room . He was also there to send me off on my last day of my stay. I only can say that he is an absolute awesome guy, always greeting me with a smile at the lobby and helping me with my luggages. Vijay is what true hospitality is about , instead of the usual telling you to Google map your way or showing a map , he walked me to the traffic light and pointed the location so that I won’t miss my train. Breakfast and high tea taste as normal as it gets, the price doesn’t justify the quality. The only reason why I ate there was because it was raining and I didn’t want to get wet but after eating , it made me feel that I should have just went out in the rain to find food instead. The hotel is surrounded by so many restaurants and places to eat. I am spoilt with options. The pool can get busy with lots of young children during the weekend. But the changing area and sauna are kept very clean and well organized. I would definitely go back to the Pan Pacific London given the opportunity.…
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Weekends are packed with families with young kids
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 5 days ago
Dear Per5ephone, Thank you so much for taking the time to review your stay and share such constructive feedback. I do genuinely appreciate you sharing such considerate and well constructed feedback as it allows me to review in detail and with particular team members where could be improved further. I will ensure to share your wonderful words with the team, in particular Hamid and Vijay who has moved on a little while ago. I am certain that they will both be encouraged by your comment. Thank you for highlighting your experience of breakfast at Straits Kitchen, I have updated your feedback with the Straits Kitchen Management team who are constantly looking into ways to improve our guest's experience. I sincerely hope your next breakfast experience will be a fantastic one. We hope we will have an opportunity to welcome you back in the near future. It would be an honour to be your haven in the city. Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
By far the best hotel room I've ever stayed in. The view was fantastic. The hotel room was huge. The bed was extremely comfortable and everything had been thought of. Fabulous coffee machine and a great choice of different teas. Mini bar if required and snacks. The luxurious shower area also included the use of a Dyson hairdryer. The cleanliness was to an extremely high standard and the service from the staff was outstanding. I would highly recommend this hotel.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear Jools2007, Thank you very much for taking the time to share your wonderful feedback. I am so delighted to know that you have enjoyed your stay in particular the room and in-room amenities. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! We would be truly humbled to be your haven in the city. Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic time staff are customer focused helpful, the hotel excellent in all aspects!! Location close to new Elizabethan line , central to all tourist areas but one can spend the entire time enjoying the various amenities within the hotel
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Date of stay: January 2023Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Corner suites ideal for a special occassion
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear NorthStar654035, Thank you so much for taking the time to share such a positive feedback. Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay in everyway. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every aspect of our stay was excellent. The room, the staff, the breakfast. Everyone we encountered was eager to help. We were upgraded to a suite, but the 'basic' room is roomy and has every amenity imaginable anyway. Everyone we encountered was so eager to please...tremendous staff in all parts of the hotel The pool was a lovely indulgence for me pre-breakfast too
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear JSM8, Thank you very much for taking the time to share your wonderful feedback. I am so delighted to know that you have enjoyed your stay in particular room and swimming pool. I am also thrilled to see that our associates have looked after you so well. I will ensure to share your wonderful words with the team who would be encouraged by your kind feedback. On behalf of the team, I truly hope to have the opportunity to welcome you back to Pan Pacific London! Sincerely yours, Xinchen Li, Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights a this gorgeous hotel, excellent customer service isnt even enough to describe the lovely experience. For my Girlfriends birthday, they went above what was expected to help her have the perfect day. Hamed helped us with everything we needed, such a warm and welcoming man, so lovely. He made sure we were well looked after throughout our stay and gave us the 5star experience. Thank you to him and the staff, our stay was perfect and i would 1000% recommend. Cant wait to come back.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear Keenanmogs, Thank you so much for taking the time to write about us and sharing such positive feedback. I am delighted to know you enjoyed your stay and we are honoured you allowed us to be part of this special celebration. We really appreciate your thoughtful words. I will ensure to share you kind work to Hamed who would be encouraged by your kind feedback. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warm regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Pan Pacific London for 3 nights as our son was getting married there. Everything was perfect. The hotel is beautifully appointed, the staff were helpful and very courteous, the atmosphere was calm but warm. The ballroom looked perfect on the wedding day and the events team and Lara in group reservations were a pleasure to deal with.All in all a great experience!! We had guests staying from abroad and they were also very complimentary of the hotel!!
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear bash8718, Thank you so much for taking the time to write about us and sharing such positive feedback. I am delighted to know you enjoyed your stay and we are honoured you allowed us to be part of this special occasion. We really appreciate your thoughtful words. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warm regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$414 - US$568 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
237
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Claim Your ListingPAN PACIFIC LONDON - UPDATED 2023 Reviews
Frequently Asked Questions about Pan Pacific London
Which popular attractions are close to Pan Pacific London?
Nearby attractions include Swingers - City (0.2 km), No Escape - Aldgate (0.4 km), and Jeff Wayne's The War of The Worlds: The Immersive Experience (0.3 km).
What are some of the property amenities at Pan Pacific London?
Some of the more popular amenities offered include free wifi, a fitness centre, and a spa.
Which room amenities are available at Pan Pacific London?
Top room amenities include air conditioning, blackout curtains, and a dining area.
What food & drink options are available at Pan Pacific London?
Guests can enjoy breakfast during their stay.
Is parking available at Pan Pacific London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pan Pacific London?
Conveniently located restaurants include Nora Cafe, Pizza Union Spitalfields, and The Drift.
Are there opportunities to exercise at Pan Pacific London?
Yes, guests have access to a fitness centre, a sauna, and fitness classes during their stay.
Does Pan Pacific London have airport transportation?
Yes, Pan Pacific London offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pan Pacific London offer any business services?
Yes, guests have access to a business centre and conference facilities during their stay.
Which languages are spoken by the staff at Pan Pacific London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.