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About
#24 of 1,205 hotels in London
Location
Cleanliness
Service
Value
Canopy by Hilton London City is an impressive new hotel located in one of Europe’s trendiest urban areas, London’s East End. The neighbourhood is an eclectic and vibrant place filled with iconic landmarks, culture and magnificent modern architecture. The Tower of London and Tower Bridge are amongst the most visited attractions in London and can be reached within 5 minutes.
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Property amenities
Paid public parking nearby
Free internet
Coffee shop
Kids stay free
Conference facilities
Banquet room
24-hour security
Concierge
Wifi
Paid wifi
Special diet menus
Wine / champagne
Umbrella
Express check-in / check-out
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Room features
Blackout curtains
Soundproof rooms
Desk
Interconnected rooms available
Seating area
Telephone
Cable / satellite TV
Walk-in shower
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Hair dryer
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Room types
City view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
269Restaurantswithin 0.5 km
77Attractionswithin 0.5 km
Contact
11-15 Minories, London EC3N 1AX England
Getting there
AldgateUnderground2 min
Tower GatewayDLR4 min
Car HireSee all London car hire
506Reviews18Q+A67Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I stayed at this property during a multi-day business trip. The property was clean, the front desk staff was helpful and friendly, and the rooms were clean with sufficient amenities (toiletries, towels, iron, etc.). There is a bar in the lobby that is full service, although the kitchen for mains closes at 10:30 - later than many of the restaurants and pubs in the area. Since I just arrived from my overseas flight and got to the hotel after 10pm, there was unfortunately little options on food. The bed was comfortable, but a little on the soft side. The property is located 2 min. walk from Aldgate tube station and 5-6 minutes walk from Tower Hill tube. There are a number of restaurants and pubs within a 5-10 minute walk. The nits: 1) For some reason, when running the water in the bathroom sink, there was a terrible odor. It went away when the water was off but made me wonder if I was brushing my teeth with sewage water. 2) There is not a proper closet, so after ironing and hanging my suit, the pants did not have enough space over the luggage rack to properly hang 3) There were over 50 channels on the TV, but not a single US news channel. I've been to hotels around the world and this was one of the only places that I experienced this - odd for a US hotel chain. 4) Breakfast was included, but not very good. The eggs were like soup - barely cooked long enough for them to look like eggs, the bacon was not crispy, and omelettes were an extra GBP 8. 5) Sound travels - although I was at the end of the hall, I could hear hallway noise very clearly. Overall it was a decent stay. It was convenient to my meeting locations, but was missing some of the things I would expect when staying at a hotel for business.…
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded yesterday
Hi @todb347, Thank you for taking the time to share this with us. I am sorry to hear that you had a stay that was anything less than perfect. As much as we do our best to prepare for our guests stay, on some occasions we do unfortunately fall short and fail to provide the high standard of service which is the norm for us - I am truly saddened that this has been the case on your stay. I have taken notes of all your remarks and have shared them with the appropriate management teams and they will look into further improvements to our offer where needed and appropriate to do so. I am happy that despite the issues you enjoyed your room and had lovely interactions with our team members, and had time to make the most of our ideal location. I do hope we have the chance to welcome you back soon on a better note for a 5/5 stay. Please do get in touch with us if you decide to give us another go and we will ensure everything runs smoothly next time around, and feel free to contact us at anytime if we can assist with anything further. Positively yours, Anne Beart Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandgrownun999 wrote a review Aug 2022
Lytham St Anne's, United Kingdom33 contributions12 helpful votes
Hotel's Favourite
We stayed 3 nights Reception - friendly and efficient . Room was ready an hour early Good location - near Tower of London. Good bus / tube location Room - lovely , spacious , quiet , great shower Great tv Comfy bed - would really have expected king size as standard in this type of hotel Our view was not good either Excellent shower Towels - 1 x bathsheet each & 1 x hand towel I would have liked a medium for hair Good hairdryer Good tea & coffee . Biscuits only there on first day. Breakfast - excellent quality . All staff members friendly and polite. I saw a chef going out of his way to make a little boy something not on the menu . Bar - relaxing and comfortable. Expensive like you’d expect . In the lift it says Roofbar but it’s not open yet . All in all excellent stay - would book again.…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 20 Oct 2022
What an EPIC review to read !! Thank you for taking the time to share your review @Sandgrownun999. We are pleased to see that you had a positive overall experience and that we were able to meet your expectations. I am ecstatic that you found so many things to love about our Canopy By Hilton. We are delighted to hear that you enjoyed our property and service, especially St. Claire Bar and our great breakfast. Our Rooftop Bar, Florattica, is planned to be opened later this year, I hope you will enjoy it on your next stay! Thank you for staying with us; there is no better compliment than a return visit. Positively yours, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Canopy by Hilton, London, is a simply amazing hotel! To start with, the outside design is really impressive. Inside it’s equally great with its minimal décor. Our rooms were on the 9th floor, clean, spacious with a great view to the skyscrapers and a Nespresso machine. The bathroom was just as good with very nice amenities. The best asset of the hotel however is the staff! A huge thank you to the hotel staff which was very friendly and professional from day 1 right through to check-out. Special thanks to Georgia who always served us with a smile, Lidia from Spain, Benito and Silvio, and of course Anne for her wonderful message and the chocolates! I should also mention that I really liked the staff uniforms. I hope you are all well and we’ll see each other for sure! Love and regards, Paul Logothetis (rooms 919-921)…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Two minutes walking distance from the underground!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded yesterday
Hey @frixos30, Thanks sooo much for leaving us such an amazing review - we loved reading it! I am so happy to hear that you had such a positive time with us and enjoyed our building as well as your just-right room - your comfort is our utmost priority and I am glad that we have hit the mark on that. I'd like to really thank you for the special shout-out to our team of enthusiasts, all of us at Canopy try our best to make all of our guests feel right at home and seeing our guests happy is the best type of reward for us 😍 I hope we can welcome you back soon Paul, don't give us too much time to miss you! Positively yours, Anne Beart Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Decor is warm and cozy. Property was nice and clean. Staff are very welcoming and friendly! In particular Loni and Francesco were gems and always very helpful! The location isn’t central to sightseeing and it’s usually a 20 minute ride away even though it’s only 3-5 miles away. Aldre
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Review collected in partnership with Canopy by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 2 days ago
Hey there @Rita8228, Thank youuu for leaving us such an EPIC review, we loved reading it! I am so happy to hear your kind words towards our team of enthusiasts, particularly our superstars Loniel and Francesco - they are a true credit to our team and we are lucky to have them! I do hope we can welcome you back soon - please find another reason to visit us soon. Positively yours, Anne Beart Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Son booked us into this hotel as a gift for our wedding anniversary. Not having stayed here before we looked up the reviews and all seemed good. However the reviews do not do it justice. It is even better than that. We could not fault anything about this hotel on this trip and would highly recommend it to anyone visiting this part of London. Great location, first class staff, lovely rooms, great breakfast, nice lounge area for drinks. Absolutely nothing at all not to like. We were looked after very well as it was our anniversary with some very nice things sorted by the hotel welcome enthusiast, Lidia Camacho. Overall a great experience and we will definitely be staying here again.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Great location for all types of transport. Breakfast caters for all types of foodies and ypu will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 2 days ago
Hi there @afcb-rossco, Thank you for taking the time to leave us such a glowing review following your stay with us - we are truly humbled to read your kind words and couldn't be happier to read that we managed to give you such a positive experience. I am happy to read that you enjoyed your stay with us and had time to make the most of our ideal location & neighbourhood - we are indeed in a very culturally rich and well connected neighbourhood and we love sharing it with our guests. Thank you for the special shout-out to our enthusiast Lidia - I will make sure to share this with her as I know it will make her day! I hope we can welcome you very soon @afcb-rossco - please come and visit us soon, we will take your word for it 😉 Positively yours, Anne Beart Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is all getting a bit boring now! I'd love to read some dirt on this place, some bad reviews because nobody is really interested in reading endless glowing reviews about how good this was, or how wonderful that was, blah, blah, blah! So, here goes. (Clears throat and straightens tie...) .This is probably one of the best hotels I have stayed in, certainly in London. There I said it! A truly stunning modern, contemporary hotel that has literally thought of everything. Conceptually, a design concept "wet-dream" that has been meticulously delivered; from the choices made regarding equipment, facilities and materials used, to the staff chosen to be ambassadors for this place. It is truly staggering! We chose this property for my wife's 60 birthday weekend and had a great time. Thank you all. If you are reading this as a prospective visitor, I would not hesitate to book.…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Perfect for the underground (Aldgate being two minutes away). 8 minute walk from The Tower and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 4 days ago
Hey @944mickyj 👋 I must confess… the beginning of your review gave me a proper scare! 😀 I have to say this has got to be one of my favourite reviews we have received - I truly appreciate your kind words and agree with you, it gets repetitive as a property to only receive compliments for days on end… we are really chuffed to add you to the list! We have indeed carefully curated our hotels design & essence and are very focused on being part of our vibrant east London neighbourhood - I am truly proud to see that our local culture keeps reflecting on our interiors and that our guests keep enjoying it. I’m also happy to read that you enjoyed your wife’s special birthday celebration with us - I hope you made many new magical memories with us in London! I trust you will find another reason to visit us very soon once more, don’t give us too much time to miss you @944mickyj 😉 Take good care in the meantime. Positively yours, Anne Beart Guest relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terry C wrote a review Jan 2023
I loved my stay at the Canopy. I had messed up my reservation but once I informed the front desk they took care of everything (and were very pleasant while doing so.) My room was very modern and fresh. The roof top bar had great views and great service. I told my bartender what kind of drink I like and he came up with a special concoction just for me. I would definitely come back and would recommend to all my freinds.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 4 days ago
Hello @Terencec290, Thank you for providing your positive feedback and letting us know about your experience. I am glad you liked our just right room and our fantastic and modern design. Also, I would like to thank you for your really kind words for our enthusiasts, they all work really hard to help and make everyone feel welcome, I'm so glad this was the case during your stay! Indeed, our iconic Florattica Rooftop Bar features incredible views over East London, and it is definitively one of our highlights and I am glad you had an amazing experience there. Our team here at Canopy by Hilton is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We will make sure Florattica Team see's this Positive feedback. Thank again for such a lovely review and I do hope that I have the pleasure of personally welcoming you back to the hotel in the not too distant future. Positively yours, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arianna Dinnall wrote a review Jan 2023
Canopy by Hilton in London is such a beautiful hotel with nice service. I was “guest of the day” when I arrived as well! It is also in a very convenient location in the city. Will be sure to stay here again when I go back to London next.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 5 days ago
Hello @Quest30296693041, Thank you for choosing us your recent stay for your recent stay with us and for your fabulous review. It was our pleasure to looking after your experience and I am glad you enjoyed being our guest of the day. Making guests happy makes our staff happy! It is wonderful to hear that you had a tremendous experience and enjoyed our service during your stay at our Canopy by Hilton. Indeed, we are very lucky with regards to the location of the hotel, just a few minutes' walk from Tower Hill and tower bridge. Thank you for sharing this kind review on TripAdvisor, and please come back to see us anytime we can be of service. There is no better compliment than a return visit. Positively yours, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greg W wrote a review Jan 2023
This was our second stay here and the Canopy has become my go to hotel on our London trips. The hotel is modern and the service from the staff is both friendly and polite. The rooms are clean, well equipped and a nice size as well as comfortable. The breakfast is lovely with plenty of choice. A short walk from Tower Hill or Aldgate tube make it easy to get to. Definitely a must stay.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 5 days ago
Hello @ Greg, Thank you for choosing us a second time. It was a pleasure to take care of your experience again. I'm glad you had a positive stay with us and thank you for your wonderful feedback. I will pass on these wonderful comments to our entire team, who will be delighted to know that you had an amazing stay at Canopy by Hilton London City. Once again, it was a pleasure to have you as our guest again and we look forward to welcoming you very soon. Positively yours, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a wonderful stay myself and my boyfriend had for my birthday last weekend (21st January). On arrival we were given an upgrade which was so kind. When we got to our room we had a great the view of the gherkin. The staff had also left a cake made from towels, a chocolate cake and a small bottle of Prosecco again so kind and thoughtful and a lovely touch. The hotel is in a great location a one minute walk to Aldgate station and a short walk away from tower bridge. The beds are super comfortable and the pillows are great you literally sink into them. The hotel has water fountains and ice available in the corridors when ever it’s needed. All in all it was a wonderful stay and we can’t thank the hotel enough for making our stay so special Thankyou.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded 1 week ago
Hello @Brooke, What an EPIC review you have written for us - this makes us very happy and grateful. At Canopy we love celebrations, and we truly try to always go above & beyond to help you celebrate your boyfriend special day in the best way possible - glad to read that this had the right effect on your experience with us! I am happy to read that you also enjoyed your comfy & spacious just-right room, as well as our great location. In regard to our complimentary water offering, we do indeed offer in each room a refillable carafe that guests can fill up on the free to use water stations that are located on each floor. We have a huge focus on sustainability and are constantly looking to improve our impact in the most positive way possible, which is why we try to steer away from single use plastic water bottles and instead pick sustainable solutions like our brilliant water stations. I am glad you enjoyed it. I do hope we will have the joy of welcoming you back very soon, don't keep us waiting too long. Positively yours, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$210 - US$354 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonWhitechapel
NUMBER OF ROOMS
340
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Claim Your ListingCANOPY BY HILTON LONDON CITY - Now €183 (Was €̶1̶9̶5̶) - UPDATED 2023 Reviews
Frequently Asked Questions about Canopy by Hilton London City
Which popular attractions are close to Canopy by Hilton London City?
Nearby attractions include Axeperience (0.2 km), AIM - Revolutionary Escape Rooms (0.4 km), and Swingers - City (0.4 km).
What are some of the property amenities at Canopy by Hilton London City?
Some of the more popular amenities offered include free internet access, a concierge, and a banquet room.
Which room amenities are available at Canopy by Hilton London City?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
Is parking available at Canopy by Hilton London City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Canopy by Hilton London City?
Conveniently located restaurants include Nora Cafe, Devine Restaurant Coffee Bar, and Pizza Union Aldgate.
Does Canopy by Hilton London City offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Are there any historical sites close to Canopy by Hilton London City?
Many travellers enjoy visiting Churchill War Rooms (3.9 km), Tower of London (0.5 km), and Houses of Parliament (3.7 km).
Does Canopy by Hilton London City have any great views?
Yes, guests often enjoy the city view available here.
Is Canopy by Hilton London City accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.