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St. James's Hotel and Club Mayfair
7-8 Park Place, London SW1A 1LS England
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Avg. €368 /night, 3/15 - 3/16
€493
per night
€410
per night
€326
per night
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About
#256 of 1,161 hotels in London
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
St. James’s Hotel and Club is a five star townhouse hotel tucked away in a quiet cul-de-sac in St James’s, near Mayfair and Piccadilly. It is ideally located within central London and it is the perfect base for shopping, culture as well as business meetings or events. A multi-million pound restoration has created a harmony between contemporary chic and Victorian elegance. With fabulous Penthouse suites and some of the best guest room terraces in London, the hotel boasts stylish, sleek, contemporary yet elegant interiors finished with handmade silk wallpaper, black lacquered furniture, handcrafted Murano glass chandeliers and polished natural stone in the bathroom. A magnificent art collection also features throughout the hotel. Experience the richness of British cuisine at Francatelli, led by award-winning Executive Chef William Drabble. Partnering with local suppliers, Chef Drabble honours the culinary legacy of Charles Elmé Francatelli. Drawing inspiration from Francatelli’s iconic
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Quaint
Classic
Languages Spoken
English, Italian
Location
7-8 Park Place, London SW1A 1LS England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
13.2 km•
See all flights
Heathrow Airport
22.2 km•
See all flights
Green Park
3 min•Underground
Car Hire
262 Restaurants
within 0.5 kilometers
Reviews
4.5
1,282 reviews
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Reviews summary
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Nestled in the heart of London, St. James's Hotel and Club Mayfair is lauded for its sumptuous amenities and prime location, making it a favorite for those wanting to explore the city. While the hotel's rooms receive mixed reviews, ranging from cozy and stylish to somewhat cramped, the overall atmosphere, with its elegant decor and art, leaves a lasting impression on guests.
The service is generally celebrated for its professionalism, though a few guests have noted occasional lapses. Cleanliness is a standout feature, with many guests appreciating the well-maintained surroundings. Opinions on the hotel's value for money vary, with some guests questioning the pricing relative to their experience.
Location
Central
Atmosphere
Charming
Rooms
Varied
Value
Expensive
Cleanliness
Spotless
Service
Professional
Amenities
Outstanding
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Detailed Reviews
Tucked up Park Place just off Piccadilly the St James offers good accommodation, a small bar and a reasonable restaurant. We stayed in a suite downstairs on the ground floor which had good natural light and as is the norm in older London hotels it had an interesting quirkiness about the room layout…..my only complaint would be the shower over the bath which required some gymnastics to get into and would be impossible for those less agile. Breakfast is served in the restaurant and is fabulous with bright cheerful staff enthusiastic to see that your day kicks off well. The location of the hotel means it is easy to get to any of the Mayfair restaurants and the doorman is only too happy to organise a taxi. There is a small parking bay making drop offs and pick-up easy.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 4 Aug 2023
Dear Swanny, Thank you for your recent stay with us here and for taking the time to review our hotel and share your feedback! We are happy to hear that you enjoyed our suite accommodation, food and beverage offerings at our Seven Park Place bar, lounge & restaurant! Thank you for your concerns in regard of the accessibility to shower, which is shared with our maintenance team for improvement. Your lovely comment about our staffs, especially the breakfast team and doorman will be delighted to hear! We look forward to have the opportunity to welcome you back to stay here at St. James's upon your next trip to London! Sending my very best regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The St. James's Hotel and Club is a hidden gem in the heart of London's Mayfair. From the beginning of my stay - with a warm welcome at the hotel entrance to the farewell, I felt very comfortable. The team has a wonderful hospitality mentality. The rooms are equipped with great taste and an eye for detail. The food is truly an experience due to its diverse flavor nuances. The housekeeping team is very attentive and was always available to fulfill my wishes. In particular, the many artworks/pictures in the hotel create a fantastic atmosphere. I'm already looking forward to my next stay at the hotel. Thank you to the entire team of the Althoff St. James's Hotel & Club for the wonderful time.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 2 Mar 2024
Dear Rainer M, Thank you so much for taking the time to share your wonderful feedback about your recent stay at the Althoff St. James Hotel! We are thrilled to hear that your London trip was made even more enjoyable by your experience with us. It warms our hearts to know that you found our hotel to be a beautiful gem in Mayfair and appreciated its excellent location. We strive to create a warm and welcoming atmosphere for our guests, and we are delighted that you felt that warmth throughout your stay. Our team takes great pride in providing friendly, polite, helpful, and attentive service without being obtrusive, and it's rewarding to hear that they made a positive impression on you. We're glad you found the room comfortable and impressive, with luxurious bed and bathroom amenities. We would be absolutely delighted to welcome you back on your future visits to London! Kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed for one week with our 25 year old son. He had his own room. The location of the hotel is excellent and very peaceful on a quiet street but close to the tube station and many desirable walking areas. The hotel is quaint and very welcoming and warm. Some of the rooms are small for two people and luggage but there are other more spacious rooms to choose from. Breakfast was included and it was very good! A selection of hot dishes such as omelettes as well as a buffet with fruit, yogurt etc. The service throughout the hotel is excellent! The staff at the front desk were extremely helpful at all times. They booked restaurants and helped us to buy tickets for a show and helped with directions etc. Huge shoutout to Graham (head concierge) who was a wealth of information and also Stephanie who worked at the front desk. I would definitely consider staying at this hotel again on my next visit to London.
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Date of stay: August 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front of House Team, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 23 Apr 2024
Dear Joanne_Sarah123, Thank you so much for sharing your experience with us! We're thrilled to hear that you and your family enjoyed your stay at the Althoff St. James's Hotel & Club and that our location, atmosphere, and service exceeded your expectations. It's wonderful to know that you found our hotel to be peaceful yet conveniently located near public transportation and attractions. We're glad that you appreciated the variety and quality of our breakfast offerings and that our staff, especially Graham and Stephanie, provided exceptional service throughout your stay. We'll be sure to pass along your kind words to them! We understand the importance of having comfortable and spacious accommodations, and we're pleased to offer a range of room options to suit our guests' needs. We're delighted that you're considering staying with us again on your next visit to London. We would be honored to welcome you back and provide you with another memorable experience. If you have any special requests or preferences for your next stay, please don't hesitate to let us know. Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon! Kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had booked a stay to celebrate a special occasion but, unfortunately, couldn't attend due to illness. While I was aware that I had booked a non-refundable rate, I hadn’t realized it was also non-transferable. Even so, I reached out to the hotel hoping they might allow me to reschedule for another date—particularly since I wasn’t asking for a refund.
I made several polite requests, even offering to choose a low-occupancy date to minimize any inconvenience to them. However, their responses were rigid and focused on reiterating the non-refundable, non-transferable policy. While they offered a preferred rate for a future booking, it didn’t resolve the immediate issue and felt more like an upsell attempt rather than a genuine gesture of goodwill.
What I found most disappointing was the lack of empathy in their responses. You would expect a hotel of this standard to handle situations like this with more flexibility and understanding. Exceptional circumstances, like illness, deserve a more thoughtful approach, and it was disheartening to feel like just another number on their booking sheet. Policies are important, but so is recognizing when exceptions are warranted to provide great service.
I made several polite requests, even offering to choose a low-occupancy date to minimize any inconvenience to them. However, their responses were rigid and focused on reiterating the non-refundable, non-transferable policy. While they offered a preferred rate for a future booking, it didn’t resolve the immediate issue and felt more like an upsell attempt rather than a genuine gesture of goodwill.
What I found most disappointing was the lack of empathy in their responses. You would expect a hotel of this standard to handle situations like this with more flexibility and understanding. Exceptional circumstances, like illness, deserve a more thoughtful approach, and it was disheartening to feel like just another number on their booking sheet. Policies are important, but so is recognizing when exceptions are warranted to provide great service.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front of House Team, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 23 Jan 2025
Dear David, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about your illness and the disappointment you felt regarding our handling of your request. While we aim to balance adhering to our policies with providing exceptional service, it is clear we could have approached this situation with more empathy and flexibility. Your feedback is invaluable and will help us reflect on how we handle similar circumstances in the future. We truly hope you will give us another opportunity to provide the thoughtful and accommodating service you expected and deserved. Kind Regards, Angela Borracci Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like several other reviews have mentioned, it’s impossible to get a good nights sleep here. Going on 48 hours with nearly no sleep. The air conditioning is malfunctioning, producing an intermittent loud vibrating noise every 1-3 minutes by the bed. Maintenance has come by twice to fix it. Their solution at 1 am was to completely turn off the air conditioning, letting the room get too hot to sleep. When asking for a discount they were not able to accommodate as we booked via another website, and the most they could offer was a free breakfast. Absolutely do not allow concierge to put you near room 511. You will not sleep.
On top of that, the rooms are tired. The wall paper is bubbling and the floor is stained. The bathroom gets completely soaking wet anytime somebody takes a shower. Perhaps this was once a beautiful hotel, but no longer. The hotel addressing similar comments to this with the notion that they are fixing these things isn’t true, as they have been promising improvements for nearly a year on these notes and clearly it has not been resolved.
The restaurant looks nicely decorated. If you’re coming here, stay for a drink but choose another hotel for your stay in London
On top of that, the rooms are tired. The wall paper is bubbling and the floor is stained. The bathroom gets completely soaking wet anytime somebody takes a shower. Perhaps this was once a beautiful hotel, but no longer. The hotel addressing similar comments to this with the notion that they are fixing these things isn’t true, as they have been promising improvements for nearly a year on these notes and clearly it has not been resolved.
The restaurant looks nicely decorated. If you’re coming here, stay for a drink but choose another hotel for your stay in London
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Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front of House Team, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 1 Sept 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay. Your comments are deeply concerning, and we truly regret the discomfort you experienced with the air conditioning system, as well as the overall condition of your room. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been, especially when trying to rest. Regarding the air conditioning issue, we apologize for the inconvenience and the insufficient resolution provided by our maintenance team. This is something we are actively addressing, and your feedback will help us ensure future guests do not encounter the same problem. We're sorry that we couldn't offer a discount due to the third-party booking, but we understand your frustration and will review our options to better accommodate such requests in the future. We appreciate your kind words about the restaurant’s decor, and we hope you were able to enjoy your time there, despite the issues you encountered in the room. Should you give us another opportunity to welcome you back, please do not hesitate to reach out to our team directly so that we can ensure your next stay is truly comfortable and enjoyable. Thank you again for your feedback. Ciaran
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first stay at the St. James Hotel and Club and our first real experience of Mayfair having stayed for many years in Knightsbridge.
We had a warm welcome from the young doorman who was resplendant in his uniform of traditional overcoat and hat as he helped us out of our taxi and carried our bags into the lobby.
We were then met by Graham the concierge who welcomed us in and after we checked in he showed us to our room and later he again made sure we had settled in while we had a drink in the bar.
Everyone was welcoming and friendly and we had a table reserved for us for a bar meal in the evening. The quality of the food, drink and service was very good and after a pleasant hour or so we went to our room.
The facilities in the Superior room were modern, clean and luxurious. The only thing we had to ask for which came very quickly was non dairy milk and decaf tea and coffee. There are snacks and drinks in the room which you can buy but it woukd have been nice to have complimentary biscuits on the tea tray.
Breakfast the next day was of high quality and unlike other places we have stayed in the Full English meant you could also have anything from the continental self service as well. Nadir was our waiter and his exuberance for service and attention to detail was infectious.
We asked his name and those of others as we not only like to get to know the staff but also mention them in reviews. Its a shame though that they don't wear name badges as it would be easier to identify them. Also there was no feedback forms in the rooms which is unusual.
Although everyone was friendly and attentive it would have been nice if all of the staff not just Graham welcomed us and called us by our names which we have had at other boutique five star hotels.
We stayed for two nights and on the last day after we checked out we went for a Sunday morning wander and came back for our bags before getting a taxi back to the train Station.
This hotel is ideally situated for St. James Park, Buckingham Palace, Piccadilly, Bond Street and Leicester Square.
Reception was perfect and they thanked us for staying and hoped to see us again, which I'm sure they will, but again no name badges to thank them personally, especially the young lady who went outside in the cold to get us a taxi.
We had a warm welcome from the young doorman who was resplendant in his uniform of traditional overcoat and hat as he helped us out of our taxi and carried our bags into the lobby.
We were then met by Graham the concierge who welcomed us in and after we checked in he showed us to our room and later he again made sure we had settled in while we had a drink in the bar.
Everyone was welcoming and friendly and we had a table reserved for us for a bar meal in the evening. The quality of the food, drink and service was very good and after a pleasant hour or so we went to our room.
The facilities in the Superior room were modern, clean and luxurious. The only thing we had to ask for which came very quickly was non dairy milk and decaf tea and coffee. There are snacks and drinks in the room which you can buy but it woukd have been nice to have complimentary biscuits on the tea tray.
Breakfast the next day was of high quality and unlike other places we have stayed in the Full English meant you could also have anything from the continental self service as well. Nadir was our waiter and his exuberance for service and attention to detail was infectious.
We asked his name and those of others as we not only like to get to know the staff but also mention them in reviews. Its a shame though that they don't wear name badges as it would be easier to identify them. Also there was no feedback forms in the rooms which is unusual.
Although everyone was friendly and attentive it would have been nice if all of the staff not just Graham welcomed us and called us by our names which we have had at other boutique five star hotels.
We stayed for two nights and on the last day after we checked out we went for a Sunday morning wander and came back for our bags before getting a taxi back to the train Station.
This hotel is ideally situated for St. James Park, Buckingham Palace, Piccadilly, Bond Street and Leicester Square.
Reception was perfect and they thanked us for staying and hoped to see us again, which I'm sure they will, but again no name badges to thank them personally, especially the young lady who went outside in the cold to get us a taxi.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You go in on the second floor so rooms on the 3rd floor and above are above ground.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 7 Mar 2023
Dear HampshireJon, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. I am very happy to read, that we could meet your expectations and that you fully enjoyed the time in the Althoff St. James’s Hotel & Club! I will pass your kind words to Graham, Nadir, reception and breakfast team who will be delighted to hear. Your kind suggestion about having a complimentary snacks on tea tray is shared with the team. I would be very pleased to welcome you back again in the nearest future to get to know you more as well as our staffs to interact and introduce by their names! Kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A hidden gem in London…it’s tucked back in a cul-de-sac away from the noise of the city yet very close to some of the best shopping in London. This boutique hotel which has an air of exclusivity, is incredibly elegant with beautifully appointed rooms and bathrooms. But a very friendly staff greets you each time you return making it feel welcoming like coming home at the end of a busy day. I plan to stay only here whenever I’m in London. The best aspect was head concierge extraordinaire Graham Luff who made our stay very special. He’s helpful and funny and chock full of information on the best places to go, the history and great stories! He helped arrange all kinds of difficult things but most importantly, he knows where to find the best chocolate!
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Date of stay: February 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Be sure to have breakfast there. It’s divine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front of House Team, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 2 weeks ago
Dear 713snider, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and felt at home with us. It is our goal to provide both elegance and warmth, so knowing that our friendly staff and beautifully appointed rooms made your visit special means the world to us. A special thank you for your kind words about Graham, he truly is a gem! His dedication to making each guest’s experience unforgettable is something we deeply value, and we are thrilled he could assist in making your trip exceptional (and, of course, help you find the best chocolate!). We cannot wait to welcome you back on your next visit to London! Warm Regards, Angela Borracci Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Althoff St. James Hotel is in a FABILOUS location within easy, walking distance to a majority of the local sites, as well as easy access to remarkable shopping and art galleries. Our concierge, Graham Luff, was incredibly attentive and helpful as he obtained play tickets to Operation Mincemeat for us, the same evening that we arrived, as well as pre-show dinner reservations at a wonderful restaurant, J Sheekey. He assisted us in obtaining tickets to the Tower of London the next morning. Additionally, he knew a guide who was able to take us oin a walking tour of the immediate area. This was all done within a 24 hour period as we had not planned anything prior to our visit. This type of very thoughtful attention and guidance allowed us to make the most of our very short visit to London. Additionally, Graham walked me around a little bit of the neighborhood, showing me some of the special sites and telling me some additional stories of the area. We will come back and stay here for certain when we return to London.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front of House Team, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 10 Mar 2024
Dear mpchapman75, Thank you so much for taking the time to share your wonderful feedback about your recent stay at the St. James Hotel! We are thrilled to hear that your London trip was made even more enjoyable by your experience with us, especially service provided by our head concierge, Graham, who will be delighted to hear your kind words! It warms our hearts to know that you found our hotel to be a beautiful gem in Mayfair and appreciated its excellent location. We strive to create a warm and welcoming atmosphere for our guests, and we are delighted that you felt that warmth throughout your stay. We would be absolutely delighted to welcome you back on your future visits to London and we look forward to hosting you again! Kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An unassuming hotel tucked away on a quiet street was my initial appeal to this location. However, I was blown away by the amazing attention paid to the guest experience, down to the smallest details. Rooms were attended to and restocked with fresh toiletries daily without request. The staff is very friendly and knowledgeable and went above and beyond my expectations to ensure my family had a wonderful stay. The concierge went so far as to track down the sellers of the fragrance that filled the halls for me to purchase because I loved it so much. The hotel is in close proximity to so many tourist gems and the staff was very kind in helping to navigate our stay. I rave about this hotel to anyone who asks - it truly elevated an already beautiful experience in London.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 13 Oct 2022
Dear Jennifer W, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. I am very glad to read you enjoyed our hotel's location, accommodation and service, especially provided by our concierge team. We hope to have the opportunity to welcome you back to St. James's in the nearest future to deliver our warm hospitality and exceed your expectations again! Kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at the hotel for some 12 -15 years or so and always booked though Small Luxury Hotels of the World . You will see by my previous reviews I have always given it 5 stars , however my last stay just over a year ago was 4 stars as things were slipping.
On arrival this time I noticed all the staff were new, all the regulars, including the wonderful front of House manager ,Jonathan and the lovely concierge had left.
I always had said it was like home from home but this time I was just another guest, I’d didnt expect to be recognised , as before, but would have hoped my name on the system would show my past custom.
I booked an executive suite for my 70 th birthday, always used to get an upgrade, as an SLH member but nothing this time. A bottle of champagne was waiting in the room, a nice touch, but in the past there always a card saying welcome back with a few chocs or a little cake.
The room was fine but the bathroom needs updating and some repairs are needed , the mirror frame was frayed and tatty , the shower needed some regrouting and it did smell of drains first thing . No chocs at downturn.
I asked to take breakfast in the bar which was agreed but no one bothered to serve me and I had to keep getting up to chase service.
The attention to detail has gone and its that detail that I loved and made me return time and again. Over £800 per night for the room and top end prices for a glass of wine , is no longer good value IMO.
It was just like home from home and also club like,but I’m sorry the personal touch has gone and so many good staff have left ,I think Ill be looking for another hotel that could match the good old days I enjoyed at St James Hotel.
On arrival this time I noticed all the staff were new, all the regulars, including the wonderful front of House manager ,Jonathan and the lovely concierge had left.
I always had said it was like home from home but this time I was just another guest, I’d didnt expect to be recognised , as before, but would have hoped my name on the system would show my past custom.
I booked an executive suite for my 70 th birthday, always used to get an upgrade, as an SLH member but nothing this time. A bottle of champagne was waiting in the room, a nice touch, but in the past there always a card saying welcome back with a few chocs or a little cake.
The room was fine but the bathroom needs updating and some repairs are needed , the mirror frame was frayed and tatty , the shower needed some regrouting and it did smell of drains first thing . No chocs at downturn.
I asked to take breakfast in the bar which was agreed but no one bothered to serve me and I had to keep getting up to chase service.
The attention to detail has gone and its that detail that I loved and made me return time and again. Over £800 per night for the room and top end prices for a glass of wine , is no longer good value IMO.
It was just like home from home and also club like,but I’m sorry the personal touch has gone and so many good staff have left ,I think Ill be looking for another hotel that could match the good old days I enjoyed at St James Hotel.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 5 Nov 2023
Dear Dougiepc, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. It is unfortunate to hear that after having a long history of staying with us, your recent stay did not meet your expectations and that you felt the hotel had lost some of its charm and personal touch. We aim to provide our guests with the very best of experiences and can see we have fallen short on this occasion. Please accept my sincere apologies after having returned to us to celebrate your special 70th birthday. We are in the process of growing our team and continuously upgrading hotel and room facilities to ensure that all of our guests can enjoy the warm hospitality. The team and responsible staff members have been addressed and we are in process of upgrading our bathroom facilities, including bringing back chocolate during turndown service. Nevertheless, please be assured that the experience you made should never have happened and that this does not meet our standards at all. I still hope, that you will give us a chance to show, that we can do better and hope to welcome you again one day. Until then, my team and I wish you all the best and remain, with kind regards, Yubin Park Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The last answer has said it all. Ask...... and I would be very surprised if they did not say.....of course. Have a lovely time.
I believe that there is unless you stay in the disabled persons room in which case there is a VERY large shower.
They have a very accommodating doorman!
I have no idea. It probably will depend on your individual reservation.
"Hotel is at a very quiet and secure area in Mayfair district. Close to theatre and shopping, restaurants, etc."Read full review
"Be certain to try the food in the bar. Everything is close by. Evening walks are delightful. Green Park close by and a joy. "Read full review
"A discretionary (non optional) 5 per cent service charge is not included and payable upon departure. "Read full review
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PRICE RANGE
€322 - €495 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st jamess hotel, st james club london, hotel st jamess
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingST. JAMES'S HOTEL AND CLUB MAYFAIR | UPDATED 2025 Reviews & Price Comparison (London) - Tripadvisor
Frequently Asked Questions about St. James's Hotel and Club Mayfair
Which popular attractions are close to St. James's Hotel and Club Mayfair?
Nearby attractions include Regent Street (0.2 km), Queen Victoria Memorial (0.5 km), and Green Park (0.3 km).
What are some of the property amenities at St. James's Hotel and Club Mayfair?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at St. James's Hotel and Club Mayfair?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at St. James's Hotel and Club Mayfair?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. James's Hotel and Club Mayfair?
Yes, parking is available to guests.
What are some restaurants close to St. James's Hotel and Club Mayfair?
Conveniently located restaurants include Smith & Whistle, Kings Arms, and May Fair Kitchen.
Does St. James's Hotel and Club Mayfair have airport transportation?
Yes, St. James's Hotel and Club Mayfair offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at St. James's Hotel and Club Mayfair?
Yes, dry cleaning and laundry service are offered to guests.
Does St. James's Hotel and Club Mayfair offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at St. James's Hotel and Club Mayfair?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to St. James's Hotel and Club Mayfair?
Many travellers enjoy visiting Houses of Parliament (1.3 km), Tower of London (4.4 km), and Churchill War Rooms (0.9 km).