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The Grosvenor Hotel

Expedia.comUS$200*
View Deal
#181 of 1,063 Hotels in London
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$227*
US$200*
US$227*
US$200*
US$227*
US$200*
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The Grosvenor Hotel
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3,857 Reviews from our TripAdvisor Community

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Showing 3,395: English reviews
Hampshire, United Kingdom
Reviewed 7 October 2016 via mobile

Attended with brother and sister in law for surprise treat . Afternoon tea nice but pretty standard ... sandwiches were refilled after asking . Scones were delicious .. not much choice of tea but what we had was nice ... service good . Went on groupon voucher so excellent value .

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Helpful?
Thank Dawn N
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was pleased that you enjoyed your surprise afternoon tea experience with us and we look forward to welcoming you back on another occasion. Kind regards, Billy

norfolk
Reviewed 5 October 2016

Check-in was swift and staff throughout were lovely, helpful and friendly. It appears from the mixed reviews here that satisfaction level depends on what room you book or are given. We had a lovely spacious twin room (404) OK floorboards creak - the place is old but grand. However the room was comfortable (especially the mattress toppers) it was spotlessly...

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Helpful?
Thank paulmar
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was delighted you enjoyed your Grosvenor experience and know that my team will feel the same, especially our Head Housekeeper, Ewa, who takes pride in her high levels of cleanliness. Hypnos beds with mattress toppers make for a comfortable nights sleep and should you stay with us again, please do let us know...

Doncaster, United Kingdom
Reviewed 5 October 2016

We booked afternoon tea to celebrate my mother-in-law's birthday. We thoroughly enjoyed the experience. The food was all fresh and delicious. Service was prompt and friendly and the staff were attentive and made everything so special. We especially appreciated the birthday cake and it's impressive presentation. Portions were more than generous. The surroundings were comfortable and beautifully furnished. We hope...

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Helpful?
Thank 126Richard
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was thrilled you chose our hotel’s afternoon tea for your mother-in-laws birthday and you had an enjoyable experience. We want all of our guests to feel special and valued whether they are popping in for afternoon tea or staying with us and I was pleased our birthday cake made the occasion that little...

Ocean City, Maryland
Reviewed 5 October 2016 via mobile

We recently spent five nights at the Grosvenor. The highlights were the friendly, helpful staff especially the concierge and a very good breakfast buffet. The rooms are a little small but we were fine with it. The hotel is central to everything and we walked quite a bit to local attractions. Would certainly stay here again.

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Helpful?
Thank William J
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. One of the reasons we welcome back returning guests is our friendly, helpful team who are all Ambassadors for The Grosvenor and take great pride in their work. Our central location and hearty breakfast are just a couple of other advantages of staying with us and we hope to welcome you back soon. Kind...

East Brunswick, New Jersey
Reviewed 5 October 2016

Although we certainly did not expect spacious rooms, this place was bare bones. 2 drawers were removed from the small dresser. In those drawers were the coffee and tea supplies, which were difficult to use on the tiny dresser and single electrical outlet. We began with only 3 clothes hangers, but upon request were supplied more. Staff is at a...

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Helpful?
1Thank takzil2
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was disappointed to read that your experience with us was not as it should be. We are proud of the service and standards here at our hotel and I regret this was not the case during your stay with us. We do hope you will give us another try and if you have...

London, United Kingdom
Reviewed 5 October 2016

I was initially disappointed with the room that I was allocated at check in. I checked in close to Midnight, having decided to stay in London following a night out at the Black Cat Cabaret in London, so it's possible that I was allocated this room from the limited stock of available rooms . The following day, I asked the...

Review collected in partnership with this hotel
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Helpful?
Thank Angelo F
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was pleased to read that after your initial disappointment with your room allocation, Sandra and Melena extended great customer service to ensure you were satisfied with your alternative room. Personal mentions of team members are such a morale booster and I will be sure to pass on your feedback to them. We too...

Belfast, United Kingdom
Reviewed 3 October 2016 via mobile

We've stayed at the hotel before the room this time around was underwhelming to say the least. It was one of the wing rooms...the bathroom was tiny and the shower had one of those grotty curtains that stick to you....basic I would say. Worst part however was the so called bar the Grosvenor Arms....we were asked to go to the...

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Helpful?
Thank Emma S
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post which made disappointing reading. As the recently appointed General Manager I appreciate the time you have taken to give us your feedback as this helps us to work on improving any areas that are not up to our usual standards. I regret you found your accommodation underwhelming and basic. Our standard rooms are located...

Birmingham, United Kingdom
Reviewed 1 October 2016 via mobile

Just returned from a one night stay at this very posh Hotel. Booked via Travel Zoo, the Package deal to include one night stay with breakfast and 2 Theatre tickets to see Carole King, The Musical at the Aldwych Theatre in Drury Lane all for £240.00. The Hotel was fab ( I'm still not sure what I've done to deserve...

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Helpful?
Thank Lindiloo42
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor certainly is a nice little treat with our tasteful, décor, excellent location, professional, friendly team and well equipped bedrooms we like to think we have everything covered for an enjoyable stay. Thank you for your feedback regarding your breakfast experience. We are currently looking into a system to improve this area and...

Reviewed 30 September 2016 via mobile

Staying in this grand hotel found the staff to be really friendly. We have just had a lovely meal in the Imperial Restaurant. We thought to have a relaxing drink on the Grosvenor Arms. Unfortunately the staff started preparing the bar for breakfast well before closing at 11pm. My main complaint is that we asked for our second drink at...

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Helpful?
Thank Oscar M
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I read your comments with mixed emotions, delighted our staff extended their usual friendly manner, but disappointed about the service in The Grosvenor Arms. As the recently appointed General Manager, I appreciate you letting us know of your experience as your feedback helps us to concentrate on any areas that are not up to...

Reviewed 30 September 2016 via mobile

The restaurant and cocktail bar are exceptional, lovely food and felt well looked after. The hotel itself is beautiful as absolutely worth a visit. I would highly recommend a visit 5 stars The food was quick and hot and simply delicious, best Cantonese good I've tasted in a long time

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Helpful?
Thank Katie S
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your exceptional post and awarding us a five star review. Our team will enjoy reading your comments and we hope to see you back again very soon. Kind regards, Billy

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11/06/2017 12/06/2017
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Staying in Pimlico

Neighbourhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighbourhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Region: United Kingdom > England > London > Pimlico
Price Range: €187 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#142 Luxury Hotel in London
#147 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Grosvenor Hotel staff and other travellers.
90 questions
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Questions? Get answers from The Grosvenor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms those overlooking the back.”
AccidentalExPat, 28 May 2017 | Read review
“All rooms (3) that I have stayed in have been been lovely”
tamik197, 27 May 2017 | Read review
“Not deserved...”
391iqbals, 26 May 2017 | Read review
“Street front rooms are quiet and comfortable”
U5537JTscotts, 23 May 2017 | Read review
“Ask for a room that doesn't face the bus stops”
Todd0808, 22 May 2017 | Read review
5 of 5
Expedia.com
US$200* /night
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Orbitz.comUS$200
TravelocityUS$200
HotelQuicklyUS$227
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*Disclaimer
Prices are for 1 room, 2 adults
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