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Aloft London Excel

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#253 of 1,078 Hotels in London
Certificate of Excellence
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1,649 Reviews from our TripAdvisor Community

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Showing 1,450: English reviews
uk
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 October 2015

Great Hotel for our visit to Excel .....Parking £16 for 24hrs ....Very nice room ... We also managed to check in at 9.30am ......Attentive Staff ......Great Bar .....overall I couldn't fault it ..... We did have 1 glitch there were 5 of us and reception booked a Taxi and quoted us £30 to Covent Garden ....halfway into the journey we... More 

Helpful?
1 Thank Andrew B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Andrew, Thank you for sharing your experience with us. Great to hear we were able to honour an early check-in for you! I am sorry there were some hiccups with your taxi experience, this is very odd. Our Front of House Manager will definitely be following up with our taxi partner to get to the bottom of this. We... More 

Lancashire
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 October 2015

The Aloft is a no frills hotel as has been mentioned on other posts. On arrival and checking in the staff we're pleasant and helpful. The only thing to point most likely for overseas visitors staying for more than one night they don't have assistance to help with luggage. My room (316) overlooked the car park and the docks. Not... More 

Helpful?
Thank Smudge43
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you very much for leaving us a note. We have indeed recently rebranded our restaurant to Docksider - the team will be very happy to hear your feedback! It is great to see you enjoyed our style at a steal and I hope you will be back soon. Have an easy breezy day, Martijn Mulder More 

Southampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 October 2015

Me and my boyfriend stayed in this hotel for One night whilst going to a gig at the O2 areana. We were very very impressed with this hotel, its probably the best ive ever stayed in. We wanted to be quite close to the O2, and on the tube this took around 10 minutes from the hotel to the O2.... More 

Helpful?
Thank Lucy s s
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Lucy, Thanks for your five star review! Great to see you are an Aloft fan. Our Re:fresh team works very hard to keep our rooms bright & shiny and I am sure they will love seeing this gets noticed. Hopefully you will be back in London soon, we'll be waiting for you! Have an easy breezy day, Martijn Mulder More 

St Agnes, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 October 2015

One night stay booked as going to a Dog based event at ExCel. Very convenient and so accommodating for a dog stay. He got a pet bed and food! They don't charge for dogs either so even more impressive. It was particularly busy with dogs this weekend due to the event but they coped well. The 2nd floor seemed to... More 

Helpful?
Thank ginnyb29
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello Ginny, Thank you for sharing your feedback with us. I am happy to see you and your dog had a great time! Our ARF (Animals R Fun) program indeed gives our guests the option to bring their dog and tries to surprise them with some nice treats. We do appreciate a notice in advance so we can check if... More 

Northallerton, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2015 via mobile

Not being a city girl I found the Aloft conveniently located for the Excel . But if you wanted to travel into the city the trains were right on your doorstep. Friendly staff who were very accommodating, lovely rooms which were large.and clean..bed extremely comfortable and had a hairdryer that actually worked . Food excellent. My only criticism would be... More 

Helpful?
Thank Deborah W
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Deborah, Thanks for sharing your thoughts with us. It is great to see you enjoyed your stay. I will make sure to pass on your feedback about the food to our Executive Chef and his team - I am sure it will make them very proud. We hope you will be back soon! Have an easy breezy day, Martijn... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2015 via mobile

Stayed here 1 night with a friend in a twin room. Arrived after 11pm, friendly receptionist went straight to room walked in and wow impressive, very modern and spacious the most comfy beds, big flat screen TV, excellent black out blinds, walk in shower everything very clean. Didn't have drink in bar or use pool or gym but had a... More 

Helpful?
Thank Julie W
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Julie, Thanks for your post! Great to see your friend and you had a nice time. Do come back again soon, we would love to have you. Have an easy breezy day, Martijn Mulder More 

London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 October 2015

Whilst staying in this hotel last night we were very disappointed with the bar facilities.The bar didnt open until 5pm and closed at 12 midnight.Seems a little strange when all other hotels bar is open to residences all day. As we were being picked up for a concert at 4.45 and didnt get back until after 12 that was 50... More 

Helpful?
2 Thank tyler523
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Tyler, Thanks for leaving us a note. I am sorry to hear you missed out on having drinks in W XYZ. Next time you're here with a group do let us know about your plans and we can see if we can extend the opening hours a bit. All rooms should most definitely have a fire plan on the... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2015 via mobile

Having stayed for two nights, could not fault this hotel, very clean and tidy, all you need in your room, comfy bed, free wifi which was fast and more than you would expect from a hotel, all staff were pleasant, breakfast nice and plenty of choice I emailed before arrival for a view of the Thames which I got, would... More 

Helpful?
1 Thank brian m
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hey Brian, Thanks for your note! Great to hear you enjoyed your stay with us and I'm happy to see we were able to honour your request for a river view. We hope you'll be back soon! Have an easy breezy day, Martijn Mulder More 

Bury St Edmunds, United Kingdom
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 October 2015

Great hotel for visiting London Excel. Parking is quite expensive, in-room wifi is free, but very slow. The room was comfortable, with a hot shower and the breakfast was tasty. Evening service in the restaurant was a little slow and problematic.

Helpful?
1 Thank Benjamin B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Benjamin, Thank you for sharing your thoughts with us. I am happy to see you were impressed with our rooms and the nice breakfast. Sorry to hear there were some hiccups in the dinner service - I have shared your feedback with our Docksider team. We hope you will return for another visit so that we can prove to... More 

Level Contributor
228 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 October 2015

This hotel is almost a "do it yourself" hotel. no room service, no bell man, no extra services . if you have a business meeting and you decide to have business lunch, you will have to pick-up the sandwiches and drinks your self at the lobby area; rooms are small with the minimum. convenient as the hotel has direct access... More 

Helpful?
Thank Michele M
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Michele, Thank you for taking the time to share your feedback with us. Aloft is indeed a bit different from traditional hotels in the services we provide. I'm sorry it seems this did not really work for you. If you are coming back to us, please do reach out to us in advance so that we can talk through... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €89 - €377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#185 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
30 questions
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London, England, United Kingdom
Northampton, United Kingdom
15 days ago
glasgow,united kingdom
3 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“pls choose the room to have a view over the street view”
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