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Aloft London Excel

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#262 of 1,081 Hotels in London
Certificate of Excellence
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Aloft London Excel
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1,679 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
County Dublin, Ireland
Reviewed 14 November 2015

Stayed one night at this excellent, no-nonsense, clean and pleasant hotel. it is slightly quirky. The food in the restaurant was good. You walk from the second floor to the DLR rail service to take you to London. It is five minutes by taxi from London City Airport. it does not have room service - you can order from the...

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Helpful?
Thank IE2015Traveller
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, thanks for sharing your kind feedback with us. It's always great to read such nice feedback from our loyal SPG members! I will share your kind comments to the team as we work hard to keep the rooms clean and have our guests experience the cool Aloft service we offer. Love to welcome you back soon! Have an...

Aruba
Reviewed 13 November 2015

This hip hotel is just so perfectly located when visiting the Excell Convention Center in the Docklands. No fog, no transit strike, no long lines and jammed subway, just walk out and over. The rooms are a bit small but well equipped - the internet works and the breakfast is English and adequate. The service is superior. I shall return,

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Helpful?
Thank ewaldbiemans
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there! We are very proud of our stylish rooms and it's great to see you liked them too. Great to read that you experienced the easiness of staying so close to ExCel to make sure you can enjoy our facilities even more and longer! We would love to welcome you back soon again! have an easy breezy day, Martijn...

Reviewed 13 November 2015

we arrived at Aloft on Friday 6TH Nov was told to pay a 50 pound deposit and had to pay parking which was 16 pound for 24 hours quite expensive but there is nowhere else to park so you are stuck paying 16 pound. breakfast did not have much variety as we paid 15 pound i would expect more variety...

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Helpful?
Thank Lucylou890
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thanks Lucy for sharing your feedback with us. Our breakfast normally does get very positive feedback and I am sorry that you have experienced differently during your stay. Could you send me over what you missed on the breakfast and I can then pick this up with our Kitchen and Restaurant team. Hopefully we can surprise you with the items...

Reviewed 13 November 2015

nice hotel, great location, nice room but that credit card charge for 2 nights of £50 which was pending on my card statement and after checking my credit card there were two other charges totalling over £70 card fraud? be wary of this. cant believe ive gotta deal with this hassle as its ruined my experience,

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Helpful?
Thank Andrew H
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Andrew, thank you for sharing your thoughts with us. I am very sorry to read that the deposit amount was still on your card. This normally is released by the bank after check out automatically. Please reach out to me if this isn't the case and I am more then happy to assist. my direct contact details are; martijn.mulder@alofthotels.com...

Singapore
Reviewed 12 November 2015 via mobile

I stayed in this hotel for a week with my sister in law. The hotel is clean and cozy. However, they serve the same food for breakfast buffet everyday and we were really bored with the same food day in and day out. The hotel is isolated, there's not much of activities around it. Thus, guests stayed there are merely...

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Helpful?
Thank Aileen630813
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, thank you for sharing your thoughts with us, it's always great to receive such a personal feedback. I have shared your kind comments to our Front Office team and Adam, it really made them proud ! Thanks for your note on the breakfast, we will pick this up to make sure for guests staying over a longer period...

london
Reviewed 10 November 2015 via mobile

We stayed at Aloft London Excel for 1 night last weekend. This hotel lived up to our expectations. We received a friendly welcome from reception, our room was modern, clean, and a good size. Although the hotel is not central it's very well connected with the DLR station right outside the hotel. The hotel makes a great base for exploring...

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Helpful?
Thank joannag2121
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Joanna, thanks for your kind review and that you like the Aloft style and vibe! I am happy to read you enjoyed your stay and will be choosing us again for your next visit! Let me know when you are visiting again so we can make you a reservation in our Docksider Restaurant that has a live cooking station...

Pleyben, France
Reviewed 10 November 2015

Modern and funky hotel. Which made it very cool, however they use this as an excuse not to have room service or "bell boys" etc. Our room was huge with reasonable amenities. Great location if you are attending anything at EXCEL. The hotel is linked to Excel by a walkway. Great parking for this area for large vehicles. No height...

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Helpful?
Thank Kiki d
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, and we really loved to have you back a 2nd time! But hope more will follow in the future! Very proud to read that you even changed your reservation to enjoy our Aloft sassy vibe! On Thursday eve's we have Live Music and I am sure you will enjoy the vibe on these evenings! We love to welcome...

London, United Kingdom
Reviewed 9 November 2015 via mobile

I stayed there overnight for a early City flight. The room was what one needs with good bed and clean, but I tried to dine at the restaurant and was met by a surly waiter who offered me a seat In a corridor as "this is the only table available in my section" so I left. On asking reception, who...

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Helpful?
Thank Johannes B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Johannes, thanks so much for sharing your thoughts about your recent stay with us! and also want to thank you for sharing the feedback on our F&B and Service level. I can assure you that our Restaurant team is on top of this and I am positive that during your next visit you will experience differently Welcome back soon,...

Reviewed 5 November 2015 via mobile

I typically stay quite central when I visit London, but that didn't work out this time. I must say the Aloft was a very clean and modern hotel with friendly staff. The DLR is only two stops from Canning Town, where you can change for the jubilee line, making the trip to Central London very convenient (approx: 20 minutes). I...

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Helpful?
Thank Erin N
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Erin, thanks for the 5 stars and choosing the Aloft as an alternative to your City center hotels. The DLR next to the hotel makes the Aloft indeed a great alternative to head easy and fast into the city. Hope we even managed to become your first choice for future stays in London! We will love to welcome you...

Reviewed 2 November 2015 via mobile

Had a few nights at the Aloft over the World Cup. The team on Reception at anytime I found very approachable, helpful, polite, informative and helpful! My stay was split over two weekends and they were very happy to store my large bag for four days while I went off elsewhere before returning for a couple more nights. Breakfast was...

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Helpful?
2Thank Brendon L
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thanks Brendon for your cool review! I am proud to read such nice comments on our Talents and I will make sure to share that with the teams. Our Re:fuel Grab & Go indeed offers a great selection of breakfast items or even for lunch or dinner. Would love to see you back soon at the Aloft! Have an easy...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €87 - €387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#194 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
32 questions
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London, England, United Kingdom
glasgow,united kingdom
5 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the river”
 of 5 bubbles Pretronas, 12 Jan 2017 | Read review
“Pick a room towards the front of the hotel as the views are nicer. Towards the sides you will get a view of the car park.”
  • View from our twin bed room, located at the front of the hotel
 of 5 bubbles alittleSumthing, 5 Jan 2017 | Read review
“Stay in a travel lodge”
 of 5 bubbles 324edwardc, 19 Dec 2016 | Read review
“river views amazing”
 of 5 bubbles HelenS651, 8 Dec 2016 | Read review
“view to harbor will be nicer and quieter. Rooms view to railways will be noisy”
 of 5 bubbles h_nhb2016, 14 Nov 2016 | Read review
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