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Aloft London Excel

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#268 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Aloft London Excel
Aloft London Excel
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1,715 Reviews from our TripAdvisor Community

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Showing 1,504: English reviews
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Reviewed 3 days ago NEWvia mobile

I booked this Hotel for a trip away with my wife. I was a little bit worried reading some of the reviews about the nightmares that people had in checking in and the rooms not being upto scratch but from the moment I checked in all those fears melted away. Friendly helpful staff made the checking in smooth and quick...

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Helpful?
Thank Emlyn H
London, United Kingdom
Reviewed 1 week ago NEW

This hotel is really nice because of the nice view and great facilities. The facilities that the hotel has are gym which is really nice and a swimming pool which also has sauna. The hotel is easy to get to because of the local stations around.

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Helpful?
Thank Patrycjaa0
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There! Nicest Hotel in East London! I would have to agree -thanks for that compliment. Great to hear you enjoyed your stay and hopefully we will welcome you back the next time you are in East London. Have an easy breezy day Candice

Stevenage, UK
Reviewed 1 week ago via mobile

The hotel is found by the Print Regent DLR station and you walk around the Excel to an entrance on the 2nd floor, take a lift down to the ground floor for reception. Easy to check in and then up to our room. The room was modern and clean. The bathroom arrangement is different with a sliding door to separate...

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Helpful?
Thank Brodders
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there! Wow, love to hear that we are a great hotel! We really are the perfect hotel for the area, and, as you say, it really is a quick trip into Central London as well! Thanks for staying with us and for sharing your thoughts. Have an easy breezy day! Candice

Bury St Edmunds, United Kingdom
Reviewed 1 week ago

Well this hotel has most everything including a gym and pool, and easy access to the DLR. The rooms were very clean and modern, the bed was most comfortable and for a big hotel the normal cleaning and door shutting noises were virtually non existent. Food was very good and restaurant service and cleanliness impeccable. The hotel is very much...

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1Thank Ipbishman
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there! We love to hear such great words and reviews about our hotel! We really can't beat impeccable. There are a few restaurants in the area but it is a bit quiet... hope that you had a chance to try our W XYZ bar as well as our Docksider Kitchen and Grill! Have an easy breezy day! Candice

Reviewed 1 week ago via mobile

I stayed a couple of nights with my two young boys (6 & 8). The hotel was easy to get to from prince regent DLR station and the staff were welcoming. They gave us a free upgrade to a beautiful suite which was brilliant as it gave us so much more space with a lounge area and spacious bathroom as...

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Helpful?
Thank Ieuan E
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Ieuan Sounds like such an amazing stay with us! Glad you were able to make use of all the fun things we have to offer! It is a small trek into Central London but the DLR right on the doorstep makes it a relatively easy trip. Thanks for making it! Hope to see you and the family again soon....

Reviewed 1 week ago

Stayed here for a conference at Excel, literally a 15 second walk and you're there. Rooms were big, clean, had a really good hairdryer (was impressed), good wifi and ironing board, as well as other amenities. Breakfast was good, typical English breakfast. The restaurant did not open for lunch but we found other good restaurants near by. If you're thinking...

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Helpful?
Thank Asjolander
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Asjolander! Thanks for staying with us! It is crucial to have that great hairdryer isn't it - makes a big difference in the morning. Hope to see you again the next time you are in the docklands! Have an easy breezy day. Candice

England
Reviewed 1 week ago

It's a very modern hotel. The rooms are not the "usual shape" rooms we're all used to, but all facilities there in the room, fantastic bed, coffee/tea making facilities, free (easily connected) wifi, TV, information on local tourist information and other, ironing board and iron, oh and there was a bedside Bluetooth alarm clock/stereo, and with approx. three simple clicks...

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Helpful?
Thank Carol33
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Carol! Wow! Such a great review - made me very proud to know that you were talking about our hotel and our Team! and yes - we are more than happy to have you bring you pooch the next time you come. We know that they are an important part of the family! Look forward to seeing you next...

Leicester, United Kingdom
Reviewed 2 weeks ago via mobile

This is the 3rd time we've stayed here - the hotel is very welcoming with friendly reception staff. The rooms are very comfortable with everything you need for a stop over. We did bed and breakfast and there is a choice for every nationality. It's located right next to the train station so it's easy to hop on a train...

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Thank karen t
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Karen! Sounds like you are becoming a regular! Thanks so much for your continued business. Great to hear that we provide you with all that you need. Look forward to your next visit. Have an easy breezy day! Candice

Reviewed 2 weeks ago via mobile

Having always chosen Aloft as my favourite hotel to celebrate important dates such us birthdays, anniversary,end of uni exams,last night I had planned a valentines weekend for my partner unfortunately after booking this hotel for the fourth time through booking.com I was turned away for not having photo ID to show at arrival. It was such a disappointment that the...

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Thank Estefany S
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Dear Estefany; I am truly sorry for the experience that you and others experienced at the hotel this past weekend and can assure you that I am taking action to prevent this from reoccurring. Please contact me directly at Candice.pere@alofthotels.com so that we can take actions to make this up to you and regain your trust. I look forward to...

Reviewed 2 weeks ago

My husband booked a suite here for Valentine's and made reservations at a restaurant that we missed as a result of ridiculously unhelpful service. When we arrived to check-in (first attempt) we were refused our room because my husband didn't have photo ID. We spoke to the manager and showed him our booking confirmation and proof that the money (£150)...

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3Thank cayleigh h
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Dear Cayleigh I am so sorry to hear of the events of this weekend and how we had such a negative impact on your Valentines Day. Please be assured that we are taking every action to follow up on this and ensure that such situations are handled much differently going forward. Please feel free to contact me directly on Candice.pere@alofthotels.com...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €97 - €400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#199 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
33 questions
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London, England, United Kingdom
over a year ago
glasgow,united kingdom
6 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“to choose a good room as for a room with a nice view”
 of 5 bubbles Patrycjaa0, 20 Feb 2017 | Read review
“the higher your room the better the view”
 of 5 bubbles Ipbishman, 17 Feb 2017 | Read review
“Mirror above dressing table and 2 wine glasses”
 of 5 bubbles sandrafE4954YX, 21 Jan 2017 | Read review
“I guess that the river views are better but there is a steep premium for them”
 of 5 bubbles Gooddayahead, 17 Jan 2017 | Read review
“Facing the river”
 of 5 bubbles Pretronas, 12 Jan 2017 | Read review
5 of 5