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The Rubens at the Palace

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#88 of 1,088 Hotels in London
Certificate of Excellence
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The Rubens at the Palace
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3,943 Reviews from our TripAdvisor Community

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Showing 3,671: English reviews
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Reviewed 2 days ago NEWvia mobile

We booked this hotel as a treat for my 50th birthday. I was travelling with my daughter so had a twin room. It was small but nice . We looked out onto a side street I think it was. The breakfast was really good and you had a lot to choose from. The staff were brilliant and professional. They watched...

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Helpful?
Thank Elaine M
Houston, Texas
Reviewed 2 days ago NEW

I stayed 4 nights on business. The hotel is very close to the office which is why I chose it, but I wouldn't really characterize it as a business hotel. I found the WiFi signal pretty unreliable in the room. The rooms are all different. While my room was mostly bright red, my coworker had a floral fabric wall covering...

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Thank Rachel K
Leighton Buzzard, United Kingdom
Reviewed 2 days ago NEW

We stayed in the Ruben’s on the 18 to the 20 of February, and as before the staff make you feel so welcome and are very friendly. The hotel has just opened up after a refit and looks very smart and posh. The restaurant was not open when we went so the breakfast was served in the lounge; the staff...

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Thank Andy B
Atlanta
Reviewed 3 days ago NEWvia mobile

Stayed here a couple of times before and in Cape Town and Palm Beach. Oozing atmosphere and in a great location! Rooms are small but we know that and that's standard in old buildings in London. They upgraded us which made for a nice surprise! In the morning they started work underneath us, we called down and it was immediately...

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Thank croakies
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. I wanted to personally thank you for recommending us online, and for continuing to select Red Carnation Hotels for your accommodation across the world. It has been our pleasure to have also welcomed you at both our Cape Town and Palm Beach Hotels! It is...

West Sussex, United Kingdom
Reviewed 4 days ago NEW

A return stay to this charming hotel that my husband used for business regularly, some time ago. The staff are excellent, very welcoming and friendly. Our room overlooked the palace with an extremely comfortable bed. Good breakfast, if not quite as extensive as we remember from our previous stays, certainly above average. The whole experience at this hotel is a...

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Helpful?
Thank Elaine B
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to leave us a review following from your recent stay with us at The Rubens at the Palace. It is brilliant to read that you found our Hotel to be 'charming'! This is such a lovely comment, and very much appreciated. We are all delighted that you found the experience...

Scotland
Reviewed 4 days ago NEW

This is now my go to hotel when staying in London. This was my second stay and it felt like home. The hotel is in a great location a few minutes walk from Victoria main line and underground stations and you always receive a warm welcome from the lovely doormen. Therefore an ideal base for sightseeing, shopping or going to...

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2Thank sandydee_7
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear sandydee_7, Thank you for taking the time to review your recent stay with us. I am delighted that you chose our hotel for a second time, and to read that 'it felt like home'. This really is wonderful to know! Thank you for highlighting my teams professionalism and warmth, it is brilliant to know that you found everyone to...

Roma, Queensland, Australia
Reviewed 6 days ago NEWvia mobile

Arrived at 10am and given a courtesy room to shower in (as promised with a £50 early check in guarantee). The check in staff was such a lovely young lady and was very attentive to our needs. Was advised that our room had to be upgraded (was so happy to hear this!) to a king. Our room overlooked the Mews...

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Thank BungilCreek
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to review your stay with us at the Hotel. We really do appreciate your wonderful feedback! It is great to read that you enjoyed such a special visit, and to read that your bed was the most comfortable you have ever had! Thank you for kindly mentioning the professionalism of...

Reviewed 6 days ago NEWvia mobile

Use ti go very often. We had our spetial price. All changed. Trying ti contact any ppl use to know us for a little bit attention- no chance!!!! We use ti love the place but why to spend a lot of money for no attention and personal touch?

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Thank lina434
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Lina434, Thank you for taking the time to post online. I am sorry that you felt our rates offered were a little more than expected. We try our very best to ensure competative rates which are inline with other 4* Hotels in London, and so I regret that you felt our offer was beyond your budget on this occasion....

Bristol, United Kingdom
Reviewed 1 week ago

From the moment you walk through the door at Rubens you feel special. The two doorman welcome you, offer to take your coats and seem genuinely interested in how your day is going. We were 40 minutes early for our afternoon tea so were asked if we would mind waiting in the bar, whilst they prepared our table - we...

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1Thank worldtraveller632
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us! It is wonderful to know that you had such a special Afternoon Tea with us, and found that we catered so well for your party and especially for your vegetarian tea. It is our pleasure to look after any special requests and ensure...

Wrexham County, United Kingdom
Reviewed 1 week ago

Our room was on the second floor it was very pleasant although not a good view. The bed was very comfortable the shower great. Breakfast was lovely with very attentive staff. We ate next door at BBar & the food was second to none. We had Champagne cocktails on the house for our Anniversary which was very kind. Overall the...

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Helpful?
1Thank Linda C
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to review your special stay with us. We are delighted that you enjoyed your visit, and found your bedroom to be comfortable. It is great that you especially found your bed to be comfortable and our shower great! I am so pleased that my team took excellent care of you....

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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 

Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Region: United Kingdom > England > London > Westminster
Price Range: €238 - €478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London
Hotel Style:
#26 Family Hotel in London
#39 Green Hotel in London
#64 Romantic Hotel in London
#80 Luxury Hotel in London
#106 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Rubens at the Palace staff and other travellers.
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Questions? Get answers from The Rubens at the Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is always quietest”
  • Blue light in bathroom for nighttime trips!
  • View from window looking over the Mews entrance
 of 5 bubbles TootsieBones, 14 Feb 2017 | Read review
“Front facing rooms look out on the Royal Mews”
 of 5 bubbles alyfenSheffieldUK, 12 Feb 2017 | Read review
“Ask for a room that has been renovated.”
 of 5 bubbles NancyWWH1963, 7 Feb 2017 | Read review
“Lower floor rooms cooler”
 of 5 bubbles Luke1068, 28 Jan 2017 | Read review
“Just ask and the staff will help”
 of 5 bubbles AndyJ61, 27 Jan 2017 | Read review
5 of 5