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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
- Contactless check-in
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Updated 12/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Rubens at the Palace
Updated 12/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#46 of 1,203 in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Our beautifully restored historic hotel is cared for by a team who take genuine pride in delivering impeccable service and exceeding expectations at every turn. Overlooking The Royal Mews of Buckingham Palace - the entrance used by the Royal family - The Rubens showcases exceptional dining journeys, and enriching and rewarding experiences, from the very first moment guests are greeted by our red-uniformed doormen...
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Walking tours
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Charming
Languages Spoken
English, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
200Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
Contact
39 Buckingham Palace Road, London SW1W 0PS England
Getting there
Hyde Park CornerUnderground11 min
Green ParkUnderground13 min
Car HireSee all London car hire
5539Reviews113Q+A100Room tips
Reviews
Traveller rating
- 3,963
- 1,129
- 286
- 121
- 41
Time of year
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Popular mentions
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Most Recent
Our second visit to The Rubens. They really know how to make you feel welcome, such friendly and helpful staff, you don’t just feel like a number when you stay here. A lovely clean well kept hotel and one of the finest breakfasts in London. Thank you for another amazing stay.
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Date of stay: June 2022Trip type: Travelled
Helpful
Hotel's Favourite
We went for Afternoon Tea the day before both mine and the wife's birthday's and what is also our wedding Anniversary and the the whole experience was excellent. We booked it as the chefs had been on a TV programme that we had watched and their food looked superb. On arrival, we were a bit early, but quickly seated and given a very warm welcome and drinks poured. The food quickly came out and looked great and so it proved on eating!! As it was a special occasion, we had opted for the Bottomless Champagne Afternoon Tea and Ioana was tending our table and was an absolute star, always making sure we had a top up and that all was okay. Sue particularly enjoyed the chocolate moose crown!! Thanks to all the team - we had a lovely relaxed and enjoyable couple of hours.
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Date of stay: October 2021
Value
Location
Service
1 Helpful vote
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 3 Nov 2021
Dear rowly2015, Thank you so much for taking the time to leave us wonderful feedback online, following from your Afternoon Tea with us. I am delighted that you enjoyed the experience. I will make sure that all of my team hear your praise! Please do join us again soon! Warm regards, Malcolm Hendry General Manager
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My newlywed wife and I came to the Ruben’s hotel for our honeymoon. We couldn’t even begin to say how much we loved our stay here. We tried both the Curry Room and the English Grill. Both were fabulous dining experiences and the waitstaff was extremely professional. Mo, our attendant, was exceptional in every way, along with the night manager, Arub. They made our stay spectacular with professional courtesy and friendliness. Mo made us feel at home and felt like a long-lost friend from the beginning that we could lean on. The front desk was extremely courteous and accommodating, everyone was so friendly; welcoming. As for the location of the hotel, well it was supreme. Overall we could never recommend this enough! Everyone here feels like family now. We would give this location & staff a rating of 6 stars - we will certainly be back.…
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Date of stay: June 2022Trip type: Travelled
Helpful
We visited Rubens Hotel and Mohamoud was amazing!!! He helped us to book a wonderful tea and helped us with activities to do. His service was quick, and very good. This is one of the best hotels I’ve seen in London. We will be back very soon!
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Date of stay: June 2022Trip type: Travelled
Helpful
This was far from the luxury treat we were looking forward to. We were surprised we had to push open the lobby doors ourselves, as no doorman was evident. It set the tone for the afternoon. No one offered to take my husband's jacket. The ridiculously low table meant my husband accidentally knocked it with his knees, and half our champagne was gone. It was stressed several times that we had 90 minutes., so had to be out by 2.30pm. If only we could have been served in that time. After our Champagne was served it was nearly half an hour before our food and tea arrived. The food was fine, nothing spectacular. The Crown looks amazing, but the coconut mousse was not a pleasant texture or taste, to us. We were next approached at 2.20pm to ask if we would like the included Flower Tea, as there wasn't much time left. Of course we did. So another 20 minutes later that arrived to the table, however as not one dirty plate, cup , glass or pot had been removed the entire sitting, there was no where to place it. The waiter put it down on an adjacent table, took away maybe half of the dirty stuff, and placed the flowering. Our dirty champagne glasses were never removed. That was the last time any staff approached us at all. Despite our best efforts to attract someone's attention at 3.15 we had had enough and left. The young man near the entrance asked how everything was. I replied," we would rather like to pay" . He was quite surprised, and did remove a couple of items from the bill. Individually, each staff member was very nice. However the lack of attention to detail was beyond disappointing. I have never sat surrounded by dirty plates and glasses for so long, anywhere.…
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Date of stay: June 2022
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
+1
We were fortunate to receive invitations to a Royal Garden Party at Buckingham Palace, so booking a room the the evening before the event at the Rubens made perfect sense, as it is directly across the road from the Royal Mews and just a few minutes walk to the Palace's main gates. We booked with Booking.com and got a great rate for a superior room. As we would be taking hat-boxes as well as suitcases, it made sense to drive to London and reserve a valet parking spot in the hotel's garage. The hotel charges around £70 to park overnight - which sounds excessive, but is competitive with even NCP self-parking in the area, which will cost a similar rate. (Remember if driving that you'll also need to pay the Congestion Fee to TFL to drive into the City centre) On arriving we parked outside and were greeted at curb-side by their doorman, Joey, who helped us with our luggage and took the car-keys off us so that he could park the car. It made arrival with lots of luggage effortless. We entered the hotel's impressive, wood panelled lobby with a lovely chandelier. It has the feeling of welcoming opulence. Regal, yet homely. We were efficiently checked in and (as I had mentioned when booking that we were staying for a special occasion) upgraded to a palace view room. A porter took us up to our room which was one which had been recently refurbished with a subtle sage green palate with hessian wallcoverings and matching sofa. The room was hung with a glittering chandelier, supremely comfortable king size bed with top quality bed-linen, flat screen TV, bedside tables, lamps, thick drapes and a view straight to the Palace's Royal Mews opposite. The room was equipped with aircon, iron, hairdryer and had incredibly effective noise-insulation, so that noise from the city outside was barely audible. There was a good size bathroom with high-end complimentary toiletries, thick fluffy bathrobes and a good array of towels. All towels, bathrobes, pillow cases and bed cover were richly embroidered with "R". The following day we enjoyed afternoon cocktails in the bar, before attending the event at the Palace. On returning to the hotel, Joey brought the car around. Our luggage was loaded into our car and we left to drive home. An effortless stay with really attentive staff and every amenity you might wish for to hand. Highly recommended.…
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: A room with a view to the Royal Mews will add an extra dimension to your stay
See more room tips
1 Helpful vote
Helpful
I visited the Rubens at the palace for a coffee and lunch. The service was impeccable and the team is extremely friendly and looked after me so well. Thank you to all the Rubens team ! Particularly, Petra, Salvatore, Marius, Erica, Frank, Oliver, Vince and Carlota. Keep up the amazing work !
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 5 days ago
Dear celinefischer, Thank you for sharing your excellent review on Trip Advisor following your recent experience with us. I am thrilled my team looked after you so well. Petra, Salvatore, Marius, Erica, Frank, Oliver, Vince and Carlota, will all be so pleased with your special mentions - Thank you! We hope to get the opportunity to welcome you back again soon to the Rubens at the Palace. Warmest regards, Malcolm Hendry General Manager
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+1
Another amazing stay at Rubens with the added luxury of being positioned in one of the best locations in London.. Where better to enjoy afternoon tea than infront of Buckingham Palace in a Jubilee year?! The team make it effortless and less about just obligatory functionality. They stay true to hospitality in its truest form.. Personable, Personal and authentic. Our first trip with our newborn Elsie was made extra special as it was also my fiancé’s birthday which couldn’t of been better taken care of. The curry room (our regular favourite) never fails and meeting the Headchef was a great extra touch of class. Food, by the way, unbelievably good! How good is it that restrictions are not just over, but that places like Rubens and team don’t fail to exceed expectations and shine like a beacon to all in Hospitality more than ever?! Bravo. Back in July 😃🇬🇧…
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 1 week ago
Dear Leehughes2, Thank you for taking the time to share your feedback following your recent experience with us. I am thrilled you enjoyed your second stay with us, finding my team personable, personal and authentic. We look forward to welcoming you back next month. My best regards, Malcolm Hendry General Manager
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I love the Rubens! It has great service! a man named Mohammed was helping us and he had a smile on his face the whole time! he brought our bags up and went the extra mile to find us a charger block for our room! He explained the room very well and made us feel at home! He had such a positive energy and it was a great way to start our visit at the Rubens!
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 1 week ago
Dear Christa Y, Thank you for your 'Great' review on Trip Advisor following your recent stay with us. I am thrilled Mohamoud went the extra mile, making you feel at home. He will be so thrilled with your feedback! We hope to get the opportunity to welcome you back again shortly. My best regards, Malcolm Hendry General Manager
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We went to the Reubens for a bottomless champagne afternoon tea, celebrating our wedding anniversary. Not only were the food and drink exceptional, the staff were amazing. A special thank you to Oliver and Fred for looking after us so well, we felt truly spoilt.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Malcolm Hendry, General Manager at The Rubens at the Palace
Responded 1 week ago
Dear Tonibelle, Thank you for sharing your fantastic feedback, 'can't wait to come back' on Trip Advisor, and your kind comments about Oliver and Fred, they will be so pleased to hear your review. We look forward to welcoming you back to the Rubens again, hopefully soon. My best regards, Malcolm Hendry General Manager
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PRICE RANGE
US$333 - US$543 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rubens at the palace hotel london, rubens at the palace london, rubens palace
LOCATION
United KingdomEnglandLondonVictoria / Westminster
NUMBER OF ROOMS
173
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Claim Your Listing Frequently Asked Questions about The Rubens at the Palace
Which popular attractions are close to The Rubens at the Palace?
Nearby attractions include Buckingham Palace (0.4 km), Billy Elliot The Musical (0.2 km), and Royal Mews (0.04 km).
What are some of the property amenities at The Rubens at the Palace?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Rubens at the Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Rubens at the Palace?
Yes, valet parking is available to guests.
What are some restaurants close to The Rubens at the Palace?
Conveniently located restaurants include The English Rose Cafe, Kona, and Bon Gusto.
Are any cleaning services offered at The Rubens at the Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Rubens at the Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Rubens at the Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Rubens at the Palace?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Rubens at the Palace?
Many travellers enjoy visiting Churchill War Rooms (1.1 km), Tower of London (4.8 km), and Houses of Parliament (1.3 km).
Does The Rubens at the Palace have any great views?
Yes, guests often enjoy the city view available here.