Our second visit to The Rubens. They really know how to make you feel welcome, such friendly and helpful staff, you don’t just feel like a number when you stay here. A lovely clean well kept hotel and one of the finest breakfasts in London. Thank you for another amazing stay.
We went for Afternoon Tea the day before both mine and the wife's birthday's and what is also our wedding Anniversary and the the whole experience was excellent. We booked it as the chefs had been on a TV programme that we had watched and their food looked superb. On arrival, we were a bit early, but quickly seated and given a very warm welcome and drinks poured. The food quickly came out and looked great and so it proved on eating!! As it was a special occasion, we had opted for the Bottomless Champagne Afternoon Tea and Ioana was tending our table and was an absolute star, always making sure we had a top up and that all was okay. Sue particularly enjoyed the chocolate moose crown!! Thanks to all the team - we had a lovely relaxed and enjoyable couple of hours.
My newlywed wife and I came to the Ruben’s hotel for our honeymoon. We couldn’t even begin to say how much we loved our stay here. We tried both the Curry Room and the English Grill. Both were fabulous dining experiences and the waitstaff was extremely professional. Mo, our attendant, was exceptional in every way, along with the night manager, Arub. They made our stay spectacular with professional courtesy and friendliness. Mo made us feel at home and felt like a long-lost friend from the beginning that we could lean on. The front desk was extremely courteous and accommodating, everyone was so friendly; welcoming. As for the location of the hotel, well it was supreme. Overall we could never recommend this enough! Everyone here feels like family now. We would give this location & staff a rating of 6 stars - we will certainly be back.…
We visited Rubens Hotel and Mohamoud was amazing!!! He helped us to book a wonderful tea and helped us with activities to do. His service was quick, and very good. This is one of the best hotels I’ve seen in London. We will be back very soon!
This was far from the luxury treat we were looking forward to. We were surprised we had to push open the lobby doors ourselves, as no doorman was evident. It set the tone for the afternoon. No one offered to take my husband's jacket. The ridiculously low table meant my husband accidentally knocked it with his knees, and half our champagne was gone. It was stressed several times that we had 90 minutes., so had to be out by 2.30pm. If only we could have been served in that time. After our Champagne was served it was nearly half an hour before our food and tea arrived. The food was fine, nothing spectacular. The Crown looks amazing, but the coconut mousse was not a pleasant texture or taste, to us. We were next approached at 2.20pm to ask if we would like the included Flower Tea, as there wasn't much time left. Of course we did. So another 20 minutes later that arrived to the table, however as not one dirty plate, cup , glass or pot had been removed the entire sitting, there was no where to place it. The waiter put it down on an adjacent table, took away maybe half of the dirty stuff, and placed the flowering. Our dirty champagne glasses were never removed. That was the last time any staff approached us at all. Despite our best efforts to attract someone's attention at 3.15 we had had enough and left. The young man near the entrance asked how everything was. I replied," we would rather like to pay" . He was quite surprised, and did remove a couple of items from the bill. Individually, each staff member was very nice. However the lack of attention to detail was beyond disappointing. I have never sat surrounded by dirty plates and glasses for so long, anywhere.…
We were fortunate to receive invitations to a Royal Garden Party at Buckingham Palace, so booking a room the the evening before the event at the Rubens made perfect sense, as it is directly across the road from the Royal Mews and just a few minutes walk to the Palace's main gates. We booked with Booking.com and got a great rate for a superior room. As we would be taking hat-boxes as well as suitcases, it made sense to drive to London and reserve a valet parking spot in the hotel's garage. The hotel charges around £70 to park overnight - which sounds excessive, but is competitive with even NCP self-parking in the area, which will cost a similar rate. (Remember if driving that you'll also need to pay the Congestion Fee to TFL to drive into the City centre) On arriving we parked outside and were greeted at curb-side by their doorman, Joey, who helped us with our luggage and took the car-keys off us so that he could park the car. It made arrival with lots of luggage effortless. We entered the hotel's impressive, wood panelled lobby with a lovely chandelier. It has the feeling of welcoming opulence. Regal, yet homely. We were efficiently checked in and (as I had mentioned when booking that we were staying for a special occasion) upgraded to a palace view room. A porter took us up to our room which was one which had been recently refurbished with a subtle sage green palate with hessian wallcoverings and matching sofa. The room was hung with a glittering chandelier, supremely comfortable king size bed with top quality bed-linen, flat screen TV, bedside tables, lamps, thick drapes and a view straight to the Palace's Royal Mews opposite. The room was equipped with aircon, iron, hairdryer and had incredibly effective noise-insulation, so that noise from the city outside was barely audible. There was a good size bathroom with high-end complimentary toiletries, thick fluffy bathrobes and a good array of towels. All towels, bathrobes, pillow cases and bed cover were richly embroidered with "R". The following day we enjoyed afternoon cocktails in the bar, before attending the event at the Palace. On returning to the hotel, Joey brought the car around. Our luggage was loaded into our car and we left to drive home. An effortless stay with really attentive staff and every amenity you might wish for to hand. Highly recommended.…
I visited the Rubens at the palace for a coffee and lunch. The service was impeccable and the team is extremely friendly and looked after me so well. Thank you to all the Rubens team ! Particularly, Petra, Salvatore, Marius, Erica, Frank, Oliver, Vince and Carlota. Keep up the amazing work !
Another amazing stay at Rubens with the added luxury of being positioned in one of the best locations in London.. Where better to enjoy afternoon tea than infront of Buckingham Palace in a Jubilee year?! The team make it effortless and less about just obligatory functionality. They stay true to hospitality in its truest form.. Personable, Personal and authentic. Our first trip with our newborn Elsie was made extra special as it was also my fiancé’s birthday which couldn’t of been better taken care of. The curry room (our regular favourite) never fails and meeting the Headchef was a great extra touch of class. Food, by the way, unbelievably good! How good is it that restrictions are not just over, but that places like Rubens and team don’t fail to exceed expectations and shine like a beacon to all in Hospitality more than ever?! Bravo. Back in July 😃🇬🇧…
I love the Rubens! It has great service! a man named Mohammed was helping us and he had a smile on his face the whole time! he brought our bags up and went the extra mile to find us a charger block for our room! He explained the room very well and made us feel at home! He had such a positive energy and it was a great way to start our visit at the Rubens!
We went to the Reubens for a bottomless champagne afternoon tea, celebrating our wedding anniversary. Not only were the food and drink exceptional, the staff were amazing. A special thank you to Oliver and Fred for looking after us so well, we felt truly spoilt.
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