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Cranley Hotel

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Traveller (295)
Room & Suite (315)
Dining (20)
Overview
10-12 Bina Gardens South Kensington, London SW5 0LA England See on map
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
4 Star accommodation
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Reviews (940)
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All reviewsfour postersouth kensingtonold brompton roadno tea and coffee making facilitieswelcome drinkquiet residential streetcharming hotelafternoon tearoom servicesmall hotelexecutive roomfour star hotelthird floorspent nightstube stationthe royal albert hallbooked this hotel
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21 - 25 of 777 reviews
Reviewed 23 July 2018

This is a really tired, badly run hotel and I would advise anyone planning on booking to think again. If I could give no stars, then I definitely would . We booked this place to stay on 13th and 14th July and if I could...More

2  Thank AlanT2236
Response from GM159, Manager at Cranley HotelResponded 30 July 2018

Dear Guest, We are committed to delivering the highest level of service and I am sincerely apologetic that you felt that this was not reflected on this occasion. My team and I remain on hand to assist in any way we can. Yours sincerely, GM

Reviewed 23 July 2018 via mobile

Very comfortable stay, with large rooms and, above all, really decent and welcoming staff. Sandiya and Agatha, in particular, were fabulous. Would have been nice if the hotel had a larger reception and a gynMore

Thank Bharat D
Response from GM159, Manager at Cranley HotelResponded 30 July 2018

Dear guest, I was so pleased to read your excellent review on your recent stay here at The Cranley Hotel. I will be sure to pass your comments on to all members of staff here including our front of house manager Sandiya and Agatha who...More

Reviewed 22 July 2018 via mobile

Good location and nice enough welcome from the people that worked there. However other than that, this has to be one of the worst hotels I've stayed in. I don't know how they get away with running such a terrible hotel in such an upmarket...More

1  Thank Martin D
Response from GM159, Manager at Cranley HotelResponded 23 July 2018

Dear Guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most...More

Reviewed 21 July 2018

Negative - 1)Dislike the receptionist (cant remember her name but i think something starts from Sxxxxx) Super unpleasant check in! we reached hotel very early and asked if there's available room (though i know check in time is 2pm) The arrogant receptionist didn't check for...More

Thank happyshopping
Response from GM159, Manager at Cranley HotelResponded 23 July 2018

Dear Guest, Thank you for taking the opportunity to review your experience. I'm most concerned and sorry to read of your disappointments. We have been honoured to receive many comments from guests about the friendliness and genuine warmth of every member of my team and...More

Reviewed 17 July 2018 via mobile

We booked this hotel weeks ago only to arrive and be told that the hotel was Over Booked took them ages to arrange another hotel (and to get ready in the Loo or we’d be late for the theatre ) but I must give them...More

1  Thank Joann A
Response from GM159, Manager at Cranley HotelResponded 18 July 2018

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a...More

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About
Description
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered ...More bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Concierge
Laundry Service
Minibar
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Free Parking
Restaurant
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$158 - US$396 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$158 - US$396 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Photos
Traveller (295)
Room & Suite (315)
Dining (20)
Pool & Beach (1)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
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Questions & Answers
Ask a question
Jackie D
11 September 2018|
Answer
Response from Myrna M | Reviewed this property |
The hotel can advise.
0
Votes
j b
1 April 2018|
AnswerShow all 7 answers
Response from Myrna M | Reviewed this property |
My experience is this hotel has some serious standard and good practice issues. Security is something that you must consider.
2
Votes
lc12456
23 February 2018|
AnswerShow all 2 answers
Response from Rachelmalik | Reviewed this property |
14:00
0
Votes
Room Tips
"Ask for a lower floor room if you have difficulty with steps."
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"Ask for Brian to be your server."
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"The 1st floor (2nd in Europe) has the best room scale dimensions, and front facing receive full sun."
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"Pay a bit more and get a 4 poster room."
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