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Cranley Hotel

846 reviews
#582 of 1,081 Hotels in London
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Traveller (228)
Room & Suite (289)
Dining (16)
Overview
  • Excellent51%
  • Very good28%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“four poster”(33 reviews)
“south kensington”(41 reviews)
Free Wifi
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
Dry Cleaning
4.0 Star Hotel
All hotel details
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Reviews (846)Write a Review
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351
194
90
42
27
Show reviews that mention
All reviewsfour postersouth kensingtonold brompton roadcharming boutique hotelwelcome drinkquiet residential streetcontinental breakfastgloucester rdroom serviceafternoon teasmall hotelshort strollfour star hotelthird floorexecutive roomtube stationspent nights
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1 - 5 of 704 reviews
Reviewed 2 days ago

Having read a multitude of mixed reviews, I wasn't at all sure what to expect. First of all, the location is just lovely, the exterior of the hotel just as grand as you'd expect to find in this part of London. On entering, you do...More

Thank Helen T
Reviewed 2 days ago

Reception is awkwardly situated across a doorway.Friendly receptionist though. The hotel decor is generally tired and shabby. Cracked sink, grout around bath grubby, curtains water marked. No BBC channels on TV. No tea or coffee making facilities in room. The evening welcome drink that was...More

Thank VintageandPaint
Response from GM159, Manager at Cranley HotelResponded yesterday

Dear Guest, Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. I very much hope we will yet...More

Reviewed 3 days ago

No one was at the desk when I arrived at the property had the wait over 10 minutes until I heard someone in the office and made them aware I was waiting. In the room, bathroom light was flickering and couldn't be replaced due to...More

1  Thank JasTAProfile
Reviewed 5 days ago

Stayed with the wife at this hotel in early February of 2018. The hotel's finest days are long gone. Front desk service and location are great, but many important details are easily forgotten. All glasses available in the room were dirty. I washed them to...More

2  Thank Camilo G
Response from GM159, Manager at Cranley HotelResponded yesterday

Dear Guest, Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. I very much hope we will yet...More

Reviewed 1 week ago

I booked this hotel pretty last minute, and I was very happy with my decision. The hotel was gracious enough to allow me an early check-in (I landed in London very early at 6am). The staff was very friendly and helpful. My room was on...More

Thank alee8390
Response from GM159, Manager at Cranley HotelResponded yesterday

Dear guest, Thank you for taking the time to write this wonderful review of your recent stay at The Cranley Hotel. I’m so pleased that you found our service impeccable and that you thought our staff was friendly and professional at all times. I will...More

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About
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Things to do
Bar/Lounge
Details
Price range
US$146 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#284 Romantic Hotel in London
#289 Business Hotel in London
#347 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$146 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#284 Romantic Hotel in London
#289 Business Hotel in London
#347 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (228)
Room & Suite (289)
Dining (16)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
Kat198288
17 June 2017|
AnswerShow all 4 answers
Response from Christine L | Reviewed this property |
Sorry can't say.. we were there around Christmas time and didn't need AC.... worked well there for us very comfortable room and quick trip to the fabulous Royal Albert Hall
0
Votes
cia v
11 April 2017|
AnswerShow all 3 answers
Response from MaxBerardi | Reviewed this property |
Train is better to avoid traffic. You may walk to Chelsea Garden Show for about 30/40 min depending how fast y are
0
Votes
Dudesmommy11
16 February 2017|
AnswerShow all 3 answers
Response from MaxBerardi | Reviewed this property |
Yes they usually do or otherwise you may purchase it at 3 min walking on Gloucester Road, corner of Harrington Gardens, in front of the fish & chips
1
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Room Tips
"The location is good,so stay here if you get a special offer,not otherwise or be disappointed"
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"Four poster big rooms"
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"Avoid the 4th floor as the elevator does not go there."
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"Basement floors are darker, with very dim lighting. Cigarette smoke will enter room as small patio area is..."
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