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Cranley Hotel

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Traveller (295)
Room & Suite (315)
Dining (20)
Overview
10-12 Bina Gardens South Kensington, London SW5 0LA England See on map
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
4 Star accommodation
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (940)
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777 results
Traveller rating
362
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LanguageEnglish
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362
204
102
55
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All reviewsfour postergloucester roadno tea and coffee making facilitieswelcome drinkquiet residential streetcharming hotelafternoon tearoom servicesmall hotelexecutive roomfour star hotelthird floorspent nightstube stationthe royal albert hallbooked this hotelan upgrade
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1 - 5 of 777 reviews
Reviewed 6 days ago

My mother had stayed in this hotel about 4 times previously with no problem. However, this time it was very different. First of all the man on reception was extremely rude, dismissive and argumentative, as if everything we had done or said was wrong. Also...More

Thank karnott
Response from GM159, General Manager at Cranley HotelResponded 4 days ago

Many thanks for your comments following your recent stay with us I am the new manager at the hotel and please rest assured that the points you raised have been followed up to ensure that we provide better service to our guests We hope that...More

Reviewed 1 week ago via mobile

First of all this is NOT a 4* hotel. Yes it has some quirky features and old quint essential Edwardian furniture, but the level of service is so poor. I had £50 stolen from me by the hotel ‘pre authorisation for the mini bar in...More

Thank SteveS1992
Reviewed 1 week ago via mobile

I booked this hotel because it looked fine and location for a wedding attendance was perfect. Having read all the negative reviews whilst sitting at the airport waiting to fly to London, we were a bit concerned, but I can honestly say, it was very...More

Thank Jon B
Response from GM159, General Manager at Cranley HotelResponded 4 days ago

Many thanks for your comments following your recent stay with us and we are delighted that you enjoyed your stay so much We look forward to welcoming you back soon re.

Reviewed 1 week ago via mobile

We started the trip a little disappointed...1st room cold with little blankets on offer and poor bedding on the third bed. reporting our disappointment the next morning however Sandya, the manager, saved our trip by solving our issues in record time and totally professionally. Hotel...More

Thank Anne O
Response from GM159, General Manager at Cranley HotelResponded 4 days ago

Thanks for your review and you constrcutive comments Gald that you enjoyed so many aspects of your stay and we hope to be able to welcome you back soon

Reviewed 1 week ago via mobile

This hotel has stolen nearly 2,000$ from me, and is lying about it. Be wary. - I prepaid before I stayed here for a week in July, specifically July 16th - 23rd, at which time I was meant to spend a few days in Paris....More

2  Thank Keshet A
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About
Description
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered ...More bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Concierge
Laundry Service
Minibar
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Free Parking
Restaurant
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$161 - US$398 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
39
Price range
US$161 - US$398 (Based on Average Rates for a Standard Room)
Also Known As
Cranley Hotel London
Location
United Kingdom > England > London > South Kensington / Earls Court
Photos
Traveller (295)
Room & Suite (315)
Dining (20)
Pool & Beach (1)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
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Questions & Answers
Ask a question
Jackie D
11 September 2018|
Answer
Response from Myrna M | Reviewed this property |
The hotel can advise.
0
Votes
j b
1 April 2018|
AnswerShow all 7 answers
Response from Myrna M | Reviewed this property |
My experience is this hotel has some serious standard and good practice issues. Security is something that you must consider.
2
Votes
lc12456
23 February 2018|
AnswerShow all 2 answers
Response from Rachelmalik | Reviewed this property |
14:00
0
Votes
Room Tips
"Ask for a lower floor room if you have difficulty with steps."
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"Ask for Brian to be your server."
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"The 1st floor (2nd in Europe) has the best room scale dimensions, and front facing receive full sun."
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"Pay a bit more and get a 4 poster room."
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