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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,424 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,280: English reviews
Bournemouth
Reviewed 9 September 2015

Excellent Rooms - lovely views, clean, amazing beds, lovely shower curtains and lovely towels Excellent Situation, easy to get around London Ferry to and from the hotel. Need to be OK on ferries as it gets very choppy.l Luxurious accommodation Poor service from staff overall from the whole stay

Review collected in partnership with DoubleTree by Hilton
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4Thank Karen C
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London docklands. While you enjoyed the hotel and its location I see that the level of service did not meet your expectation as for this we are sorry. I have shared your feedback with our management team who will...

glasgow
Reviewed 8 September 2015

Stayed here for 2 nights whilst down visiting family. Hotel is very clean, rooms were spotless and bed very comfy after a long day. Bathroom is on the small side but also very clean and modern.We had a room on the 6th floor which had a balcony, so standing over looking the lights of London and the river was a...

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Thank John_SandraGlasgow
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London Docklands. We are so very pleased to see that you enjoyed your stay with us and do hope we get the chance to welcome you back. Kind Regards

Tel Aviv, Israel
Reviewed 8 September 2015

We booked the hotel for seven nights for the entire family (two adults and 3 kids) and everything was above our expectations by all means: the staff is very friendly and constantly looking for ways to please you by way of their genourocity, patient and top service level. The rooms are quite small for one family but the view from...

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1Thank Sharon L
Leicester, United Kingdom
Reviewed 8 September 2015

Very nice location, friendly staff, clean rooms, good parking though expensive. Good spread of breakfast but ordinary service. had lunch on arrival and the food and service both were good. Having booked the room almost a month ago with a request for a room with a good view did not get a good room. But the receptionist was very helpful...

Review collected in partnership with DoubleTree by Hilton
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Thank Sanjay S
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to post your comments about your most recent stay with us at Doubletree by Hilton London Docklands. We are so please to see that you found our location to be nice and our staff friendly. I will of course share your feedback with Carolina as I know she will be delighted. Kind Regards

Leeuwarden, The Netherlands
Reviewed 5 September 2015

Me and my father stayed one night in Double Tree by Hilton London Docklands Riverside. Our room was overbooked, but they came with an amazing solution. We got two separate rooms which were much nicer and more luxurious than we had booked! But that was not all! We even got a free dinner as excuses. Very well resolved by the...

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1Thank Sanne K
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands Riverside. We are so very pleased to see that you had a 5 star stay and do hope we get the chance to welcome you back in the near future for another enjoyable stay. Kind Regards

Hucknall, United Kingdom
Reviewed 3 September 2015

This was the last night of our holiday. We decided to have a meal in the hotel and took a seat on the open air veranda to order. We had a fabulous meal whilst watching the sun go down and watching the buildings across the River Thames light up in all their colours. We could have been anywhere in the...

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1Thank Sheila R
Edinburgh, United Kingdom
Reviewed 2 September 2015

This hotel has recently been rebranded from a Hilton to a Doubletree, this has coincided with a lick of paint for the communal areas and a light touch refurbishment of the bedrooms. while this is welcome it does very little to hide this Hotel's main problem - it is housed in a series of interconnected buildings ill suited to being...

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8Thank Craggy1sland
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

I'm very sorry to see that you did not enjoy your stay with us and would very much like the opportunity to speak with you directly regarding your concerns. Please do contact me at amie.gotts@hilton.com. Kind Regards

Shrewsbury, United Kingdom
Reviewed 2 September 2015

Booked a suite for a London trip for my daughter's birthday. Got upgraded to top floor one bedroom suite with balcony/river view. It was a fabulous corner room with floor-to-ceiling windows and views of river and Canary Wharf on two sides. Room service was excellent and public areas were lovely. We enjoyed getting the ferry over from Canary Wharf but...

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2Thank Revelstone
Stamford, United Kingdom
Reviewed 2 September 2015 via mobile

I stayed here before the renovations, always had an wonderful stay. On this basis I recommended the hotel to my sister, we met here in the restaurant for an evening meal. The renovations are superb and it's a lovely environment. The service is a totally different matter. Everyone is rushing around and seem to be getting no where, breakfast was...

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Thank pumaparker
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent time spent with us at Doubletree by Hilton London Docklands. I would like to apologies for the issue you have experienced and can assure you that I have shared your concerns with our management team. Please do contacting me directly at amie.gotts@hilton.com as I would like...

Cork
Reviewed 1 September 2015

We booked the Double Tree and I was a little nervous as some of the previous trip advisor reviews were not the best. However I must say that our stay was excellent. Accommodation for our family of 2 adults and 3 children in a city location can sometimes be difficult to get and is most time cramped. The room at...

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Thank Hillaryc
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us at Doubletree by Hilton London. We are so pleased that you enjoyed your time with us and do hope we get the chance to welcome you back in the near. Kind Regards

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: International, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe St, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €127 - €353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
DoubleTree By Hilton Hotel London - Docklands Riverside
Hotel Style:
#279 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't ever go there to have an afternoon tea-Below zero quality”
 of 5 bubbles Renatinha, 19 Feb 2017 | Read review
“Room 343 was very nice”
 of 5 bubbles Sylviepw, 13 Feb 2017 | Read review
“ask for rooms with view to river”
 of 5 bubbles RimantasJ, 12 Feb 2017 | Read review
“If you have to stay, then please do ask for the water facing room”
 of 5 bubbles dashjd, 12 Feb 2017 | Read review
“higher floors, view to riverside”
 of 5 bubbles MoacaZ, 12 Feb 2017 | Read review
5 of 5