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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,237 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,115: English reviews
Heathfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2015

Lovely hotel. It's nice to arrive by boat, and the lobby and bar area are very attractive. The first room we were put in was small but very clean and well decorated. Unfortunately the aircon was very noisy and we asked to be moved. We were put in a much larger room with a river view and a super king... More 

Helpful?
Thank H0llytigs
Widnes, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2015

Hotel was very nice ,room was very nice ,staff were pleasant and helpful ,handy for tubes and bus stops outside .problem with breakfast queing guests for tables ,running out of dishes ,toaster does not toast bread .but had a great weekend .

Helpful?
Thank sheval
Essex, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2015

This hotel is fabulous, lovely decor and the rooms are absolutely lovely. Ours was a twin overlooking the River with lovely small garden seating areas around and the staff are superb. They cannot do enough for you, and are so welcoming, especially a gentleman called Christian Gomez. He is so on the ball and a people person. He sorted out... More 

Helpful?
Thank Christine F
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London docklands. I'm so very please to see that you had a five star stay with us and that you only have good thing to stay about your time spent with us. I will of course be sharing this amazing feedback with the whole team here as I... More 

Welwyn Garden City, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 July 2015

Good points. Clean. Good location. Free ferry across to Canary Wharf. Good view from balcony, even though it was sideways on to the river - we could still see it. Good breakfast. Bad points. Small room - the balcony is basically taken out of the room. The worst problem of all - they ran out of keycards. Surely it is... More 

Helpful?
Thank Steve B
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us. I see you had mixed feelings about your time spent with us and can assure you that this was a isolated incident. Furthermore I'm pleased to see that you found our breakfast service to great as this is very popular amongst all our... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2015 via mobile

I have stayed here a few times and always been very satisfied. However i wish i could stay the same about this visit. On arrival i was informed that they did not have the room i booked available and was asked if i would mind been down graded. I declined this offer. What human would like to be downgraded?! From... More 

Helpful?
Thank Carla M
Level Contributor
6 reviews
Reviewed 27 July 2015

We stayed in 2 x Deluxe Queen rooms in the newly refurbished Wharf building. Rooms were clean, spacious and comfortable. We did get a side river view as stated we would but the description said the rooms 'boasted' a balcony which neither room had. After travelling for 4 hours and having to wait a further hour due to room not... More 

Helpful?
Thank Meals6
London, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 July 2015

After a disappointing last stay we gave the, Hilton a second chance to show that was just a one-off during refurb. It was'nt. Checked in at lunchtime and confirmed all our details and room type when we returned in the evening to get access to the room it was the wrong type with no second bed for our daughter. We... More 

Helpful?
4 Thank Steve R
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent stay with us at Doubletree by Hilton London Docklands.We take great pride in delivering a level of service that exceeds customer expectations and on this occasion we have failed to live up to our Hilton Standards and we apologise for that. Please do contact me directly... More 

Cherrybrook, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2015

I like the ferry of this hotel. You can access the ferry from the reception. If you work in the Dog Isle, this location is quite convenient. Anyway, if you want to go to the downtown, you'd better use bus like C10 or 381, or you need to go to the Dog Isle then take metro. The most disappointing thing... More 

Helpful?
Thank Fan H
Bracknell, United Kingdom
Level Contributor
93 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 July 2015 via mobile

This is our 3rd stay here and first since the rebrand. Lovely clean refurbished room (but small) with balcony and river view. Fantastic breakfast - quality and variety, few issues around crockery and turnaround times as fully booked but sorted quickly. Excellent service from Christian Gomez, Front of House Manager. Check in a bit confusing as English a 2nd language... More 

Helpful?
Thank Julie S
Amie G, PA to General Manager & Director of Operations at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for once again for choosing to stay with us at Doubletree by Hilton London Docklands Riverside. We are so pleased to see such positive feedback in regards to your most recent stay with us. I will of course pass on your lovely feedback to Christian as I know he will be delighted that he had help to make... More 

Sutton Coldfield, United Kingdom
Level Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 July 2015

I like this hotel having stayed twice before and would stay again but only rated as average due to disappointment over room expectation. Confusion over room type due to re-branding. Booked as Hilton for 4 nights, arrived as Doubletree & room not as requested. Hotel did offer wonderful suite on top floor overlooking river after 1st night but decided not... More 

Helpful?
Thank JPSLittleAston
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands Riverside. I would like to apologise for the confusion you experienced regarding your booking but am glad to see that the issue was dealt with quickly and professionally. I'm glad to see that you found commuting around London from our hotel to be easy especially as... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: European, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe St, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: €118 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
DoubleTree By Hilton Hotel London - Docklands Riverside
Hotel Style:
#273 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get room 101 from £160 not worth it.”
 of 5 bubbles elainep31, 28 Nov 2016 | Read review
“if noise bothers you ask if you can check the room first, ours had noise from pipes in the roof.”
 of 5 bubbles 599laras, 28 Nov 2016 | Read review
“High floor corner rooms have the best views (670)”
 of 5 bubbles X364YFbrianj, 24 Nov 2016 | Read review
“Recommend deluxe double room package”
 of 5 bubbles Ainslie2006, 23 Nov 2016 | Read review
“Ask for a river view”
 of 5 bubbles pdjroberts, 21 Nov 2016 | Read review
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