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Grosvenor House, A JW Marriott Hotel

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#221 of 1,088 Hotels in London
Certificate of Excellence
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Grosvenor House, A JW Marriott Hotel
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Showing 2,290: English reviews
Sunderland, United Kingdom
Reviewed 22 March 2015

First the good points. As others have said a great location and easily accessible from the Underground. Check is was quick and the staff went out of their way to find me a quiet room on a high floor. The room was huge by London standards (room 766) and very well equipped. One of the most comfortable beds I have...

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3Thank avidtraveller57
Isle of Wight
Reviewed 22 March 2015 via mobile

We stayed here for a double birthday celebratory weekend in London. We'd accrued enough Marriott rewards points to book two standard rooms. On arrival we were given an upgrade to a suite and a exec room with lounge access. The suite was gorgeous in every respect. The sort of room you could happily spend all day in just relaxing and...

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1Thank tonyiow
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Tonyiow, I am most pleased to hear that you enjoyed your recent double Birthday celebration stay with us to be most enjoyable! Your kind comments are truly appreciated and rest assured, I will be sure to share with my team. We do pride ourselves on our high levels of service and I am so pleased that you found all...

Birmingham, United Kingdom
Reviewed 21 March 2015 via mobile

We've stayed here a few times now always because of being at an event in the ballroom or the great room, service can not be faulted in general however not for the first time my partner and I got repeatedly questioned on check in that we had booked a room with a double bed (yes we did and yes we...

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2Thank PaulBham
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear PaulBham, Thank you for taking the time to post a review here on Trip Advisor, regarding your recent stay with us after enjoying an event in the Great Room. Please accept my apologies for the slight misunderstanding upon check-in. Please rest assured that your comments have been shared with the Front Office team and we look to add a...

South Dakota
Reviewed 19 March 2015

First, let me say, the location is close to everything. The staff was aloof and often ignored our requests. If you asked for restaurants in the area, they would tell you to "just walk down the street, there's a bunch of places to eat" and laugh at the fat Americans. The staff is literally a United nations with some not...

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Thank MarieUSA605
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear MarieUSA605, Thank you for taking the time to place a review here on Trip Advisor. I would like to take this opportunity to apologize for the way you feel that you were treated during your stay and for the below average service you mention you received on this ocassion. Please rest assured that I do take all of our...

Atlanta, Georgia
Reviewed 18 March 2015

The Grosvenor House is a historic old hotel (now a JW Marriott) on Park Lane, directly across from Hyde Park. It's not a particulary attractive building by today's standards, but does have U.S. "JW" quality on the inside. It has some quirky hallways, elevators, and room layouts but all are clean and seemed recently remodeled/redecorated. The entrance lobby (which is...

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1Thank GateE10
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear GateE10, Thank you for taking time to place a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. I sincerely appreciate your comments and thank you for your detailed observations. Should you elect to visit London again in the future, I do hope you visit us again, whereby...

Austin, Texas
Reviewed 18 March 2015

We have now stayed at this hotel 3 times and have never been disappointed. Beautiful, historic hotel with friendly staff, a wonderful international feel, and accommodating concierge. The rooms are luxurious and large They have moved the Executive Lounge to the lobby area and although new and more convenient, I do miss the English feel of the old 7th floor...

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3Thank 225marilyng
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear 225marilyng, Thank you for your recent review here on Trip Advisor. I am so pleased to hear that you enjoyed your return visit and elected to stay with us again, your custom is highly appreciated! I am also delighted to hear that you found the food choices in our newly renovated Executive Lounge most enjoyable. We look forward to...

New York City, New York
Reviewed 17 March 2015

My wife and I stayed at the JW Marriott. It was our first time in London and the hotel is in the best location. It is a 10-15 minute walk to Harrods, 5 minute walk to Selfridges, 1 mile from Buckingham Palace, The Royal Mews, Queens Gallery and the Winston Churchill museum.The walk from the hotel to the above places...

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1Thank Daniel K
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Daniel K, Thank you for taking the time to place a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. I am most pleased to hear that you enjoyed your time with us and that you found our location to be perfect for visiting all the many different...

Sofia, Bulgaria
Reviewed 16 March 2015

Yes, I said it in my title - they have a very good sized rooms for London - and this is the most I can say. The customer facing stuff is polite and knowledgeable and that is what you expect from such a hotel. We asked for late check out and we confirmed that we can stay till 2 p.m....

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1Thank Velko L
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good evening Velko L, Thank you for placing a review here on Trip Advisor. I sincerely appreciate your comments with regards to your recent stay and must apologize for the interruptions you received having already confirmed a late check-out with our Front Office team. Thank you also for your observation about the pricing level in our food and beverage outlets....

Reviewed 13 March 2015 via mobile

£7 for a small beer in the bar. Your having a laugh. 12.5% service charge on top as well. It may be a fancy hotel on park lane but it just exploits people because of the location. I don't think I wiĺl hurry back

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Thank Gwizard1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Gwizard1, Thank you for your posting. It is regrettable that you found the value of your overall experience to below what you expected. We continuously monitor our food and beverage offerings versus our esteemed colleagues in the Park Lane and Westminster area to ensure that we stay competitive. I have taken note of the comment about the 12.5% service...

Chicago, Illinois
Reviewed 11 March 2015

Our family of 4 recently enjoyed a 6 night stay at the JW Marriott Grosvenor House. The staff was always incredibly attentive and helpful whenever we needed anything. Traveling with kids in a mostly business traveler hotel is not always the best, but the staff bent over backwards to make our stay comfortable. The executive lounge was a great spot...

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2Thank 9Lulu
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review about your recent visit to our hotel. We are delighted to read that you, and in particular your children, had such an enjoyable time. The location of the hotel indeed is superb as a base to visit all that London has to offer. Reading that the service the team provided...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: €306 - €755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#168 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park views are great but noisy”
80grims80, 4 Apr 2017 | Read review
“Beware of some rude staff”
Pickym, 1 Apr 2017 | Read review
“Have been overjoyed with any room in this hotel!”
dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
miriamg916, 11 Mar 2017 | Read review
5 of 5