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Grosvenor House, A JW Marriott Hotel

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#219 of 1,080 Hotels in London
Certificate of Excellence
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2,365 Reviews from our TripAdvisor Community

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Showing 2,196: English reviews
Reviewed 26 December 2014

A wonderful traditional building in a fantastic location on Park Lane. Service was excellent with very friendly staff. Attention to detail was sometimes a little lacking. Food was glorious. Way beyond my expectations as far as variety and complexity. I certainly put on weight! Old traditional rooms were well modernised but retained traditional feel. Overall ambiance was relaxing in the...

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Helpful?
2Thank Ken D
Morten S, Morten Skumsrud at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Ken The Grosvenor House Hotel was built in the 1920s and opened in 1929 on the site of Grosvenor House, the former London residence of the Dukes of Westminster, whose family name is Grosvenor. Today, the hotel has undergone several renovations and has recently launched newly renovated suites and an Executive Lounge. I am very grateful for the positive...

toronto
Reviewed 22 December 2014 via mobile

You can tell this is a hotel that was amazing in its prime. It's still great but now a little worn and needs some work to restore it to prime time. The lobby bar has tables and chairs that are more fitting for a poker room than an elegant hotel. The rooms are large but the furniture a little bit...

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1Thank hughsam
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Hughsam Thank you for taking the time to post your feedback after your visit @ Grosvenor House in December. At Grosvenor House, A JW Marriott Hotel, we are proudly celebrating our 86th Anniversary this year. As an ongoing effort, the hotel has recently renovated our Executive Lounge and our suites; enhancing the elegance of our quintessentially British design and...

Weymouth
Reviewed 22 December 2014

Booked this for our traditional London pre-Christmas weekend treat. We are regular users of Marriott so tend to trust what they offer. Managed to pick up a late deal through Travel Republic so although still not cheap was not bad. The hotel certainly looks the part facing over Park Lane to Hyde Park. The Foyer area had been decorated beautifully...

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1Thank drmhf
Atlanta, Georgia
Reviewed 21 December 2014

This is our second stay at this lovely hotel. Although we will check out tomorrow, we will return in two days. Room is spacious, bed comfortable, and staff very accommodating. The new executive lounge is a huge improvement over our last visit. Kudos all around!

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1Thank lightningstrikestwic
Codsall, United Kingdom
Reviewed 19 December 2014

Stayed last weekend to be close to Winter Wonderland. Staff everywhere in the hotel were amazing, helpful, polite and nothing too much trouble. Room was large with lots of amenities. Breakfast was fantastic, with a wide variety of everything. First time here, normally stay at London Langham, but will definitely stay here again. I, my Daughter and grandson had a...

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1Thank Angela G
San Francisco, California
Reviewed 19 December 2014

I stayed at the Grosvenor House in early December in London. My reservation had been pre paid in the US. The receptionist at first could not find the reservation. I was extremely disappointed by the lack of customer service from a hotel that's supposed to be a 5 star hotel and a JW Marriott! The room was also quite small....

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1Thank Lils707
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking the time to leave a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. It is most regrettable to learn that you experienced some challenges with regards to billing and rest assured these have since been rectified. I have taken the liberty...

South Florida, Florida
Reviewed 18 December 2014

Staff was very helpful. Room was beautiful and restful. Food in the concierge lounge was EXCELLENT. The chef was amazing - different items throughout the day. Highly recommend this hotel if you are planning a trip!

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Thank D C
Reviewed 18 December 2014

No faults with this hotel, other than to say I'm not a huge fan of Mayfair if I'm staying for awhile, which I was. A little too formal for my taste. That said, if you like Mayfair, it's a very good Mayfair location. Across from Hyde Park. Short walk to Marble Arch tube stop. Great service. Decent gym. The steakhouse...

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Thank Nempuku
Stockholm, Sweden
Reviewed 18 December 2014

We went for a two day work trip to London to explore the "Christmasfeeling" in this town, me and a colleague. Well this hotel was all about christmas. Decorated from the outside to the inside, you got a real christmas feeling at once - so neat! Check in was really fast and easy and the staff really polite. The rooms...

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1Thank Twirly72
Encinitas CA
Reviewed 16 December 2014

My wife & I recently stayed at the JW in London and found this hotel to have a great location for walking (and also subway use). The hotel itself is very nice and the customer service is great. The one weak spot seemed to be the café restaurant as the menu was somewhat limited. The steakhouse was sold out and...

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Thank erparadise

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: 86-90 Park Lane, London W1K 7TN, England
Region: United Kingdom > England > London > Mayfair
Price Range: €257 - €540 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#164 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
39 questions
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Bexleyheath, United Kingdom
drexel hill, pa
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In center of London but good no noise problems”
 of 5 bubbles G3973SBjamesl, 22 Jan 2017 | Read review
“get a room in another hotel”
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“Choose an executive room”
 of 5 bubbles sandrac457, 16 Jan 2017 | Read review
“We prefer rooms overlooking Park street, quiet and one can enjoy the view of the beautiful Mayfair buidlings.”
 of 5 bubbles vizslabp, 8 Jan 2017 | Read review
“Bring your $$$$$$$”
 of 5 bubbles thomaspF4369UE, 29 Dec 2016 | Read review
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