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Grosvenor House, A JW Marriott Hotel

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#209 of 1,086 Hotels in London
Certificate of Excellence
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Grosvenor House, A JW Marriott Hotel
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2,444 Reviews from our TripAdvisor Community

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Showing 2,268: English reviews
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Reviewed 3 days ago NEWvia mobile

Attended an awards night ( black tie) at this hotel, great location to hold such an event. The staff were excellent and the food was very tasteful although not plentiful . Centrally located , short walk to various tube stations and plenty of taxis on hand . A grand hotel for a grand event

1Thank Paula B
Paphos, Cyprus
Reviewed 5 days ago NEWvia mobile

True, this is great hotel nicely located and with spacious though standard rooms. Friendly staff at receiption. Good and reliable recommendations where to eat. Very kind security opening back door to a lost stranger. What makes your morning, particularly if skys are crying with long lasting rain? Of course, cup of coffee and breakfast... Having spent good part of my...

1Thank Igor-Angler
Reviewed 6 days ago NEWvia mobile

Centrally located close to Oxford street and not far from Harrods. In one of London's most prestigious neighborhoods, Mayfair. The hotel has a name and a reputation. The rooms are of good space but old and tired. Furniture is outdated. They cannot be compared to a 5* properties. It needs serious renovation. Don't be fooled by the lobby which is...

1Thank DrHabib
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear DrHabib, Thank you for taking the time to share your experience following your visit. We appreciate your feedback with regards to your stay and overall guestroom expectations; we do hope we get the opportunity to welcome you back to Grosvenor House, A JW Marriott Hotel should you elect to visit us again. Sincerely, Mathieu Riviere Hotel Manager

Reviewed 1 week ago NEWvia mobile

Stayed at GH for a meeting (held on the property) and was offered a comp upgrade on check-in. The hotel lobby and bar were impressive on arrival and the team were friendly and inviting. The room was on the 7th floor and had plenty of space (often you find older hotels are small with tiny bathrooms). The bed was a...

1Thank Danooo73
California, USA
Reviewed 1 week ago NEW

Took our 15 year old granddaughter to London for a birthday celebration and this hotel was perfect. Finding rooms large enough for a King and a single isn't easy. Grosvenor House filled the bill. 2 able people came to our very large room with the extra bed and totally rearranged the room for us. Put the bed so she had...

1Thank Tootbelle
Dubai, United Arab Emirates
Reviewed 1 week ago

We had a TERRIBLE experience in this hotel on the 16th of March for 3 nights. If you want to experience bad guest service definitely this is the place especially the Front desk manager Ms ANA one of the rudest and not welcoming person ever with total no care and arrogant attitude person. Upon check in I requested to empty...

2Thank nmk63
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear nmk63, Thank you for taking the time to share your experience following your visit to Grosvenor House, A JW Marriott Hotel. It is truly regrettable to learn about the various challenges that you encountered during your stay, and we would like to apologize for the inconvenience caused in this regards. Evidently from your feedback there should have been more...

Reviewed 1 week ago via mobile

The Grosvenor house is on Park Lane and of course it's not a cheap place to stay! That said, the quality and service is first class so the value is good. Attentive and friendly staff and comfortable rooms. The conference facilities are good too.

1Thank Chris W
Reviewed 1 week ago via mobile

The hotel is simply stunning, the new lobby is so chic cosy and warm, the lobby bar overlooks Hyde Park and is very welcoming with nice food. The grill restaurant is great. The rooms are spacious and classical. Staff first class. Meeting spaces outstanding. This is the home of luxury. Can't wait to be back!

1Thank Dodi1972
Reviewed 2 weeks ago via mobile

Arrived and very pleasant surprise. Massive reception area and polite well presented staff. Car park just across the road so no problems with parking and easy to use. Room spacious and shower was so good with water pressure did want to get out. Room spotless. Just to say a massive thank you to all the staff making my birthday a...

2Thank dazzer2001
London, United Kingdom
Reviewed 2 weeks ago

Feels like living a slice of London History. Service is outstanding! Likely one of the best experiences I have had in any hotel world wide! The location is superb! Have been told that Presidents, Prime Ministers, dignitaries and royalty make this home while visiting London. I call it a personal indulgence! A must do!

1Thank Dale S T

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Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: €281 - €762 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#158 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

See all questions (43)

Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5