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The Cumberland

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Traveller (1375)
Room & Suite (613)
Dining (82)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“marble arch”(778 reviews)
“oxford street”(851 reviews)
“hyde park”(577 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from The Cumberland
Special Offer: Summer Sale Now On!
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Offers from The Cumberland
Special Offer: Summer Sale Now On!
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Reviews (6,544)
There are newer reviews for The Cumberland
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5,582 results
Traveller rating
1,730
1,964
1,037
475
376
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LanguageEnglish
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1,730
1,964
1,037
475
376
Show reviews that mention
All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationcentral linewest endconciergefoyerselfridgesirondoormantheatre
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21 - 25 of 5,582 reviews
Reviewed 3 weeks ago

The Cumberland has recently upgraded the rooms ( refurbished) and they are certainly adequate. Hotel staff is very helpful. Didn't try restaurant or bar. Location is great for those who do retail therapy. Oxford street is right there, as is Pret a Manger for instant...More

Thank tutunbapa
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Tutunbapa, Thank you for taking the time to share your experience at The Cumberland Hotel in London. First and foremost we appreciate the kind words regarding our associates and hospitality. We are happy that you enjoyed your time with us. We are pleased that...More

Reviewed 3 weeks ago via mobile

Stayed here for one night as a family. Some things were fantastic such as the staff on reception, a young girl and boy who were both extremely friendly and helpful when I arrived later my my daughters & husband. They really made checking in very...More

1  Thank Ratomo
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Ratomo, Thank you for taking the time to write about your most recent stay with us. I am truly sorry to hear about the shortfalls that you experienced during your stay. I have already spoken to my chief Engineer regarding your disappointment with regards...More

Reviewed 3 weeks ago

This hotel is located on Oxford street right opposite Marble Arch and Hyde Park. The Marble Arch tube station is just round the corner on Oxford street. Hence this is a perfect place to stay when in London. This hotel is located in a busy...More

1  Thank KanakKabra
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear KanakKabra, Thank you for taking the time to write about your most recent stay with us. The comfort and satisfaction of our guests is of our highest priority, so I am sorry to hear that we did not live up to your expectations. I...More

Reviewed 3 weeks ago

It's been a while since I last stayed at the Cumberland and this last visit reminded me why. It's location is excellent and the rooms are generally very good. However, it has had and still has some issues, chiefly of which is it's WIFI and...More

Thank WTFSTA
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear WTFSTA, Thank you for taking the time to share your experience in regards to your recent stay at the Cumberland Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your...More

Reviewed 3 weeks ago via mobile

My wife and I were looking forward to staying at this hotel as we had never stayed in it before, though we had stayed in others very close. The first problem was when they put into a different building, it had no breakfast facilities, you...More

1  Thank Darren G
Response from Oliver K, General Manager at The CumberlandResponded 2 weeks ago

Dear Darren G, Thank you for taking the time to share your feedback in regards to your recent stay at the Cumberland Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$208 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#332 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$208 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#332 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1375)
Room & Suite (613)
Dining (82)
Business Centre & Event Rooms (5)
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
Questions & Answers
Ask a question
228ngk
17 May 2018|
AnswerShow all 2 answers
Response from Oliver K | Property representative |
Good morning, Could you contact us directly and we will be delighted to help. Many thanks in advance. The Cumberland Team
0
Votes
Dennis L
7 March 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
22 December 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Room Tips
"Go else where"
Read review
"4th floor rooms were really good"
Read review
"Choose rooms which open on the back street. Rooms in front are not quiet."
Read review
"Need to have an outside facing room high up to get decent wifi and phone reception"
Read review
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