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The Cumberland

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Traveller (1375)
Room & Suite (613)
Dining (82)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
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AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (6,541)
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All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationcentral linewest endconciergefoyerselfridgesirondoormantheatre
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1 - 5 of 5,579 reviews
Reviewed 2 days ago via mobile

This hotel has been our favorite! Great location extremely clean with great crevice! Sadly when we arrived today we were surprised that the hotel is under renovation the lobby looks awful music is too loud as if I just entered a lounge or a restaurant...More

Thank Basma H
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear Basma H, Thank you for taking the time to share your experience with us about your recent stay at The Cumberland Hotel. I do sincerely appreciate your feedback as it is our dedication to ensure that our guests feel welcomed and that they are...More

Reviewed 4 days ago

I enjoy going to London by myself to relax from my daily life at home. The Cumberland has a great location, just a few steps to lovely shops and the Tube entrance is just around the corner. Staff is great and gives directions to every...More

1  Thank Beatrice D
Response from Oliver K, General Manager at The CumberlandResponded 3 days ago

Dear Betrace D, Thank you very much for taking the time to write your review with regards to your recent stay at The Cumberland Hotel. The Hotel location is certainly excellent and so close to so many of London's top attractions. It is a joy...More

Reviewed 4 days ago

Stayed here recently for four nights on the last leg of our family’s European tour. The hotel is perfectly situated near the Marble Arch and Oxford Street, with plenty of restaurants and shops (including Selfridges, a huge department store) a short walk away. The Marble...More

Thank FDT92
Response from Oliver K, General Manager at The CumberlandResponded 3 days ago

Dear FDT92, Many thanks for taking the time to share your review of your recent experience with us at The ​Cumberland ​Hotel. ​​Indeed we are perfectly positioned in the heart of the city with London underground stations close by making travelling a breeze when getting...More

Reviewed 5 days ago

I echo other comments I read. The hotel is going through repairs. The air conditioning is either on at maximum as decided by the contractors or off when broken as it can’t pump the water away. I was there four days and the system broke...More

Thank Simon L
Response from Oliver K, General Manager at The CumberlandResponded 3 days ago

Dear Simon L, Thank you for providing your feedback with regards to your experience at our hotel. We have clearly fallen short of providing you with an exceptional experience and I would like to communicate directly with you to make mends and to formally apologize...More

Reviewed 6 days ago via mobile

Was a little nervous as I had read some pretty negative reviews of this Hotel and I was travelling with my elderly mother. Cumberland hotel you were amazing! Location is perfect , Rooms were immaculate, breakfast was incredible and staff so helpful, nothing was too...More

Thank Aisling P
Response from Oliver K, General Manager at The CumberlandResponded 5 days ago

Dear Aisling P, Thank you very much for having taken some of your precious time to share this fabulous review on Tripadvisor following your recent stay with us. You are right indeed we cannot be beaten on our amazing location in the heart of London....More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$206 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#330 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$206 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#330 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1375)
Room & Suite (613)
Dining (82)
Business Centre & Event Rooms (5)
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
Questions & Answers
Ask a question
228ngk
17 May 2018|
AnswerShow all 2 answers
Response from Oliver K | Property representative |
Good morning, Could you contact us directly and we will be delighted to help. Many thanks in advance. The Cumberland Team
0
Votes
Dennis L
7 March 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
22 December 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Room Tips
"Go else where"
Read review
"4th floor rooms were really good"
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"Choose rooms which open on the back street. Rooms in front are not quiet."
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"Need to have an outside facing room high up to get decent wifi and phone reception"
Read review
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