This hotel is very child friendly. Lovely location for visiting Kensington area. Staff were very friendly and helpful. Nothing too much trouble for any of them. Room was large and airy. Definitely one of best hotels in London.
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What a lovely hotel. Visited London for three days with friends and stayed at Kensington Gardens Hotel which we booked on-line. We were not disappointed when we arrived, we shared a room which was very clean, bright & newly renovated. Beds were very comfortable, bathroom...More
Thank you for your recommending Kensington Gardens Hotel and awarding your top score! We are delighted to know that you enjoyed your stay and we hope to welcome you back next time you visit London.
We stayed for a week and enjoyed our stay there. The only real drawback is a lack of an elevator. The bed was very comfortable and the staff especially Rowshanak were friendly and very helpful. Unless you are looking for exercise, ask for a lower...More
Lovely little hotel near Kensington Palace, Notting Hill, etc. as well as the tube. Got there at 9am after a red-eye flight from the US and my room was ready which was a lovely surprise. Woman who checked me in was very friendly and helpful....More
The hotel is located in the centre of london close to two subway stations (Bayswater and Queensway) and hyde park. It hasn't got the lift so it's hard to bring your luggages upstairs, especially if your room is on the top floor (fourth);by the way,...More
"If a lift is needed, book a room at Phoenix rather than Kensington Gardens."
"No lift, so if you have trouble with stairs contact the hotel first."