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Thistle Kensington Gardens

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#291 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Thistle Kensington Gardens
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1,865 Reviews from our TripAdvisor Community

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Showing 1,567: English reviews
Leamington Spa, United Kingdom
Reviewed 28 October 2015 via mobile

Booked a mobility room here over the phone direct with the hotel reservation clerk for family of 3 with a member of the family wheelchair bound - hence the mobility need. After navigating the 3 steps at the entrance unassisted which does not have ramp access for a wheelchair which was not mentioned when booking the room we made our...

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Helpful?
Thank StevieStock
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear StevieStock, Thank you for your review. Please accept my sincere apologies for any inconvenience caused during you stay with us. I would like to discuss this with you further and kindly ask you to contact me directly - andrew.byrne@glhhotels.com - so that I can fully understand the detail behind your stay and ensure we review your experiences fully. I...

Reviewed 26 October 2015 via mobile

We were moved to the thistle Kensington gardens after originally booking the Barbican which was a fault on their part. The staff were amazing and really bent over backwards to make our stay as comfortable as possible, including giving us free drinks on arrival and also paying for a return taxi to the wedding we were attending. Everyone was so...

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Helpful?
1Thank K-Lou14
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear K-Lou14, I was delighted to read your 5/5 review, thank you so much for sharing. It was a pleasure to share your comments with the team and be able to ensure your experience was a positive one. Thank you again for your review. Kind regards - Andrew Byrne, General Manager

Copenhagen, Denmark
Reviewed 24 October 2015

As a tourist I use the 3-star hotels in the neighborhood. This was a business trip where I needed a good wifi to conduct my business in the daytime. Thus I upgraded myself to a 4-star hotel for one reason only, they offered fast wifi in all rooms. That was a mistake. The rooms are high priced. My room was...

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Helpful?
2Thank GeorgMessmann
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Gimmerlam, Thank you for your review, and please accept my sincere apologies for the connectivity issues you faced during your stay. I can assure you that the offer of fast, free wifi is not a hollow gesture, it was incredibly unfortunate that on this occasion we had issues with our service provider. I would be delighted to talk to...

Tel Aviv, Israel
Reviewed 24 October 2015

The Hotel is nicely located, but the rooms are a disaster. The most annoying is the Internet photos they show, which are a real OPTIC LIE. I came in, I found a cold room, (the heating did not work), after placing my suitcase on the floor, I had to decide "if to walk on my luggage or on the bed....

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3Thank ZahalyL L
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear ZahalyL L, I am sincerely sorry that you did not enjoy your recent experiences with us. Can I please ask you to contact me directly - andrew.byrne@glhhotels.com - in order to discuss this in more detail. I sincerely hope to hear from you soon. Kind regards - Andrew Byrne, General Manager

Cardiff
Reviewed 23 October 2015 via mobile

Need more English staff though. Lovely porter should really be higher he used to be a manager. His name Dontae he will help you with anything and any questions he's the best person to ask. Lovely guy.

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Helpful?
Thank meakahp
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear meakahp, Thank you for your review and for highlighting Dante in particular as someone who made a positive impact on your experience. We are proud to employ many different nationalities, in such a diverse, multi-cultural city such as London, the language skills are invaluable to our many international guests. Thank you again for your review. Kind regards - Andrew...

Leicestershire, United Kingdom
Reviewed 21 October 2015

Booked two deluxe rooms at this hotel for ourselves & our friends to celebrate a birthday. These are definitely not Deluxe. The view was great of Hyde Park & the rooms were clean & decent towels BUT the size of the rooms was very small ,even smaller than some standard rooms I have stayed in & the furniture was very...

Review collected in partnership with Low Cost Holidays
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1Thank A3560VVjenniferb
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear A3560VVjenniferb, Many thanks for your recent review and for highlighting. I am pleased that the team managed to meet your expectations with their service delivery. Regarding your room, we do have some smaller rooms, and as you experienced yourself, the Executive rooms are larger and afford more space. These can always be booked in advance should you wish. I...

Saint Louis, Missouri
Reviewed 20 October 2015

Stayed here for two nights with my parents who were coming through London. Overall, its a great location, the rooms were clean (if in some cases small). Staff was friendly and helpful if there was a problem. Coffee/tea services in the room (which you should use, see below). Two (minor) complaints: at breakfast in the morning, the coffee machines did...

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Helpful?
Thank Tom V
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Tom V, Many thanks for your recent review and constructive feedback. We are always looking for ways to improve our offering and service, and from your feedback we are able to do this - reviewing our stocking policy for the most important meal of the day is definitely a priority, so thank you for highlighting this. I hope we...

Vienna, Austria
Reviewed 19 October 2015

The hotel ticks all the boxes - nothing spectacular, but what one would expect. The double-room was standard size, bed was firm and comfortable, TV in there, iron and an ironing board. The iron was leaking a little bit of water, but still usable. :) Heating system was OK - you have the possiblity to change desired temperature as well...

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Helpful?
Thank Travel4x4
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Travel4x4, Thank you for your balanced review and for highlighting areas of improvement - something we are always challenging ourselves with to ensure the highest levels of hospitality and service are delivered to enhance the guest experience. I appreciate your insight into your reception experience and will share this with the relevant people to address your points raised. Many...

White Plains, New York
Reviewed 18 October 2015 via mobile

I stayed in this hotel for two nights on a business trip. It's in a great location just 10 minutes' walk from Paddington station, so perfect if arriving from Heathrow on the Heathrow Express. Rooms were small but clearly recently refurbished, evident in the number of power sockets including one at each side of the bed. Complimentary breakfast buffet was...

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Helpful?
Thank LaineyLou81
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear LaineyLou81, Many thanks for your review - I was delighted to read that we met your expectations and managed to provide you with a reminder of home - who doesn't love a crunchie on a Friday, or any day?! Please let me know directly when you wish to stay with us again. Thank you again for your review. Kind...

Vancouver, Canada
Reviewed 18 October 2015

Our cab driver wasn't sure which Thistle Hotel and initially dropped us at the very upscale Thislte Hyde Park so our first view of the Thistle Kensington was a little underwhelming. With a busy petrol station located underneath we didn't get a great feeling. Once inside and upstairs at the very nice reception area however, that was forgotten. The staff...

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Helpful?
1Thank Lori B
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Lori B, Thank you for your recent review and for sharing your experiences with us. I am glad you enjoyed our wonderful location and that the team were able to help you further enjoy your trip to London. I hope we can welcome you back soon. Kind regards - Andrew Byrne, General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: €141 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#215 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Questions? Get answers from Thistle Kensington Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room 619 has a fantastic view of kensington park and further we could also saw the lndon eye. The accesibiliy was good in all floors.”
ruthmQ7250EW, 13 Apr 2017 | Read review
“High floor facing park good luck”
Shelter2016, 10 Apr 2017 | Read review
“Views of the Kensington gardens get traffic too, quiet at the back on higher floors.”
GS1706, 10 Apr 2017 | Read review
“Rooms with a views of Kensington Gardens are available at an extra charge.”
nbejozi, 3 Apr 2017 | Read review
“Book as high as possible and at the front for best view, Corner suites bigger.”
294dannid, 2 Apr 2017 | Read review
5 of 5