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Lancaster London

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#230 of 1,078 Hotels in London
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3,333 Reviews from our TripAdvisor Community

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Showing 2,768: English reviews
Ipswich, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

we recently syayed overnight here,for a concert visit,we were greated promply at reception,bags taken and check in was slick and friendly,the room was on sixth floor,great view,we didn't eat here,but left a pair of slacks behind!these were returned to us the next day,Perfect! Staff were friendly efficient and I would stay again,Thankyou so much P S I have a new... More 

Helpful?
Thank keith b
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear keith b It was a great pleasure to have you stay with us at The Lancaster London Hotel recently. Thank you for taking the time to post a review on Tripadvisor. I was very pleased to read that you enjoyed the overall experience including the friendly and efficient service of our staff. It will be my pleasure to share... More 

Dhaka
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago

I stayed with my wife and daughter for two nights. Location of this hotel is excellent, the underground rail station is nearby, you require to walk hardly two minutes. Hyde park is opposite to this office. You get a spectacular views from your room. We found the staffs very cordial and cooperative. We had problem with the mobile charging port,... More 

Helpful?
Thank Shahid_11
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear Shahid_11 It was a great pleasure to have you and your Family stay with us at The Lancaster London Hotel. Thank you for taking the time to post a review on Tripadvisor. I was very pleased to read that you enjoyed the overall experience including the hotel's excellent location and view from your room. The guest experience and customer... More 

Cardiff, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

weekend of anniversary spent here,Hotel was as always imaculate and the welcome was genuine. booking in was very quick and without problem given room key and had a lovely suprise rose petal heart a lovely card and bottle champaign curtisy of the hotel what a wonderful suprise so appreciated. Booked table at the Island for the anniversary and had a... More 

Helpful?
Thank Lorna3212014
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear Lorna3212014 Thank you for taking the time to post your kind review about your recent stay with us here at the Lancaster London on Trip Advisor. I am trilled to read that you have chosen to stay with us for such a wonderful occasion like your Anniversary. I am delighted to hear that enjoyed your treat and the overall... More 

Hove, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Lovely hotel situation directly across from Kensington Gardens, so centrally paced but not too central to be noisy. Excellent customer service. Only a one night stay and couldn't fault the hotel except for the problem with heating! Our room was very cold and so was the lounge area where we had an excellent late light meal. BUT the customer service... More 

Helpful?
Thank 1SHR1
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear 1SHR1 Thank you for taking the time to post your feedback on Tripadvisor, it is much appreciated. I am truly sorry to learn that your recent stay was not up to your complete satisfactory level and I am pleased to hear we were able to assist you during your stay. As you have already noted, we have started our... More 

Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

There is some renovation work going on at the hotel at present, not a major inconvenience but think it should have been mentioned on booking. The major problem was the noise on Sunday morning. We were in room 627 which is right next door to then cleaners store room. From 7.30 Sunday morning there was a constant flow of people... More 

Helpful?
Thank AlanCroft
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear AlanCroft Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London Hotel. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the service. I would very much like to receive more feedback regarding your visit and would... More 

High Wycombe, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

We were lucky to stay here over the weekend early November 2016. Great location next to Hyde Park, scenic view's over London.. Staff very friendly and welcoming. Room on 8th floor recommended to capture the London skyline. Breakfast has a great choice. Would be very happy to stay here again.

Helpful?
Thank Helen H
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear Helen H Thank you for taking the time to leave your kind feedback on your most recent visit to The Lancaster London. We were delighted to have you staying with us. I am pleased to read that you enjoyed the location of the hotel. I will share your comments with the rest of the team and I look forward... More 

Reading, United Kingdom
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

One night stay on business in November. This is one of the cheaper 4*s you can book in London. Location is convenient as right above Lancaster Gate station, Central line takes you anywhere across town. This isn't the most modern hotel and there are some refurbishment works going on which means the entrance isn't easy to find and the reception... More 

Helpful?
Thank TravellerX2014
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear TravellerX2014 Thank you for taking the time to leave your review of your stay at the Lancaster London Hotel. I am delighted to read you enjoyed the overall experience however, I am truly sorry to learn that your recent stay was not up to your complete satisfactory level. As you have already noted, we have started our journey to... More 

Cheshire, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 weeks ago

Reception is impressive. Concierge and reception staff were professional and welcoming. Check in procedure was fine. 3rd floor room and corridor had a strong smell of a cheap smelling air freshener or cleaner. The bedroom was small and had no wardrobe or anywhere to hang clothes. Only in for one night so not a massive issue however the room was... More 

Helpful?
Thank lanayca
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear lanayca Thank you for taking the time to leave a review of your stay at The Lancaster London Hotel. I am sorry to learn that some aspects did not live up to your expectations. We do appreciate some of our rooms are looking a little tired hence the reason we have started our journey to 2017 “Creating the Future”... More 

Cheshire, United Kingdom
Level Contributor
6 reviews
Reviewed 5 weeks ago via mobile

Really nice, staff very friendly, service excellent, decent sized room, tea making facilities in room. English television, food very good. Every where clean. Not far from Kensington and Hyde park about 30-40 minutes walk to Buckingham palace, tube station round the corner, local shop across the road. Definitely stay here again

Helpful?
Thank Irene M
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear Irene M Thank you for taking the time to leave your kind feedback on your recent visit to The Lancaster London. We were delighted to have you staying with us. I am pleased to read that you enjoyed the location of the hotel and room facilities. I will share your comments with the rest of the team and I... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 weeks ago via mobile

After a wonderful previous experience of a traditional afternoon tea at the Lancaster, it was only a matter of time before we made a return visit and we weren't disappointed. On this occasion, we opted for the Halloween edition of the ArTea and it really was an amazing experience for both us adults and children. The atmosphere was set with... More 

Helpful?
Thank sally w
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear sally w I am delighted to read your wonderful review of your delightful Afternoon Tea experience, and thank you very much for taking the time to write it and for your truly lovely comments. It is always our aim to exceed guest expectations, and I am thrilled to hear you and the whole family enjoyed our hospitality and the... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: €140 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, TravelClick, Agoda, Travelocity, Cheap Tickets, Priceline, Odigeo and Jetsetter so you can book your Lancaster London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#170 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
31 questions
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd number rooms have a great view of North and East London”
 of 5 bubbles DCole64, 27 Nov 2016 | Read review
“Get room away from lift and it will be quiet”
 of 5 bubbles ThePilgrim2014, 23 Nov 2016 | Read review
“Do not waste money on upgrade to Park View room”
 of 5 bubbles biffboff187045, 21 Nov 2016 | Read review
“The highest rooms have the best view of Hyde park”
 of 5 bubbles THECOOPERCLAN, 20 Nov 2016 | Read review
“Try to get a view of Hyde Park, especially in the summer. You won't be disappointed!”
 of 5 bubbles katiep522, 16 Nov 2016 | Read review
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