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Lancaster London

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#234 of 1,080 Hotels in London
Certificate of Excellence
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3,366 Reviews from our TripAdvisor Community

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Showing 2,797: English reviews
Northampton, United Kingdom
Reviewed 15 December 2016

There is a lot of building work going on, and this could have been a pain if we were using this for anything more than a place to sleep. We paid £139 for a double room on a Friday night in December. The hotel is in a great location, cross the road and you are in Hyde Park, a 10...

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Helpful?
Thank SunSeeker82_11
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear SunSeeker82_11, Thank you for choosing to stay at the Lancaster London Hotel and your kind feedback. We do appreciate and understand that some of the rooms are getting tired hence the reason why as you have noticed, we are working tirelessly to upgrade our product. I will share your feedback with the rest of the team here and we...

Dubai, United Arab Emirates
Reviewed 15 December 2016

I usually try to forget and forgive the flaws in this hotel but I have to call out this time. I was able to smell mold when I checked in this time. I think they were renovating so good to check if they have completed.

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Helpful?
Thank varunprithvi1484
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Mr Varunprithvi1484 First of all I would like to thank you very much for taking the time to share your feedback in regards to your recent stay with us. I am sorry to learn that some aspects did not live up to your expectations. As you may know, we are currently working tirelessly to improve our product and you...

Bristol, United Kingdom
Reviewed 14 December 2016

Stayed in room 416 and my friend went to the bathroom in the middle of the night and stepped in faeces down the side of the toilet on the floor. reported it the next morning to the reception and was insulted by their offer of compensation (a complimentary breakfast) which was almost inedible. I have stayed at this hotel many...

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Helpful?
Thank Nigel R
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Nigel R, Thank you for choosing to stay at the Lancaster London Hotel and for your feedback. We are glad to read that you are a loyal advocate of The hotel and that you enjoy every stay with us!. However, I am sorry to learn that some aspects did not live up to your expectations on this occasion. We...

Orpington, United Kingdom
Reviewed 13 December 2016

Massive on-going building works which would be a problem if you were using this hotel for anything other than a bed for the night. However, great location, good staff and I am sure it will be magnificent when full re-furbed.

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Helpful?
Thank PeterG022
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear PeterG022, First and foremost, thank you very much for taking your time to write your nice feedback regarding hotel location and staff. As you may know, we are currently working tirelessly to improve our product and you will soon be able to experience it. It will be my pleasure to share your feedback with the team and I do...

Reviewed 10 December 2016 via mobile

Recently just got back from staying at this hotel as was visiting Winter Wonderland. It was a great location as it was near everything such as Selfridges, Harrods, Winter Wonderland and various other stores. The hotel was very clean and had very welcoming, kind staff. The hotel was decorated very modern and the room was lovely. Would definitely stay here...

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Helpful?
Thank Emma A
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Emma A, thank you very much for your review. Our location is indeed on of our great selling points. We are pleased to read our team provided you with exceptional hospitality. We are glad you have no hesitation to return and sincerely hope you have reason to do so soon. Kind Regards Thoralf Kretzschmar Front of House Manager

Middlesbrough, United Kingdom
Reviewed 9 December 2016 via mobile

Location: One minute walk from Lancaster Gate tube station. First impressions: Professional, well maintained and clean with fresh flowers located around the lower floors. Check In: Straightforward, they take a credit card for room charges. Room: very clean, comfortable and warm, shower was over the bath and wardrobe behind the mirror. Minibar in room (expensive) Staff: Exceptional, polite, professional and...

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Helpful?
Thank Jhav7
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear JHav7, we are very pleased to know you had a great experience at the Lancaster London. Our vision is " We always care" and it is fantastic to read that our staff has provided you with exceptional and professional service. We look forward to having you as our guests again in the not too distant future. Kind Regards Thoralf...

Cork
Reviewed 8 December 2016

I will begin with the positives, The location is Fantastic. Literally 1 minute from Door of hotel to Lancaster Gate Tube station. The Foyer was beautiful although I believe it is temporary due to the refurbishment. The Rooms were quite nice however the hallways were a little tired hence the refurbishment. The staff were outstanding, as good as you are...

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Thank RadioCork
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear RadioCork, Thank you for taking the time to leave such a kind review of your most recent visit to The Lancaster London. It is my pleasure to read how much you and your family enjoyed the experience. As you have noticed, we are currently upgrading our product and do our very best to minimise any disruption to our valued...

Worcester, United Kingdom
Reviewed 7 December 2016

Stayed here for my 60th birthday: Lots of improvments building work going on / heater very noisy / breakfast only smoked bacon small portions hair in my egg from kitchen/ Forgot balloons which my wife paid £13 for however they did credit this and gave me a free glass of pinot which was nice may I say Maziyar and stefanos...

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Thank stephen h
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Mr Harvey, First of all I would like to thank you very much for taking the time to share your feedback in regards to your recent stay with us. I am truly sorry to hear that your stay was not complete your satisfaction. Please accept my sincere apologise for any inconvenience caused during our hospitality. Please kindly contact me...

Manchester, United Kingdom
Reviewed 6 December 2016 via mobile

What a delightful hotel this has turned out to be still going through a refurbishment which you weren't aware of.Staff delightful especially the front of house nothing to much trouble always attentive there were 5 of us all with different ideas of where to go they helped us plan our days and advised is on the best mode of transport...

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Thank p_bennett381
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear p_bennett381, Thank you for taking the time to leave your lovely feedback about your recent visit to The Lancaster London Hotel. We are delighted to hear that you had an enjoyable stay and also how attentive and friendly you find our staff members. The team are always keen to make all of our guests feel welcome and I am...

A TripAdvisor Member
Level Contributor
14 reviews
3 hotel reviews
4 helpful votes
Reviewed 2 December 2016 via mobile

Stay here often as work nearby - I love the place from its feature in The Italian Job, but it feels tired and dated now. Refurb is underway - look forward to seeing how it turns out. The breakfast is always disappointing for the price but the size of rooms, and the views!! Makes up of it

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Thank A TripAdvisor Member
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Sir or Madam, Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London Hotel. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the product. Please kindly be informed that we are currently working very hard to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: €141 - €354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#173 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
32 questions
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
“Book early to get free cancellation and no need to pay until you stay.”
 of 5 bubbles beverleydianne, 5 Jan 2017 | Read review
“All rooms are have some good views but you may ask rooms with Hyde Park views. (regular rooms are not big enough)”
 of 5 bubbles SedatFaks, 31 Dec 2016 | Read review
“Ask before you arrive.About city or park views. We found them very helpfull on this matter.Higher the better though.”
 of 5 bubbles tonybX6518HC, 28 Dec 2016 | Read review
“Don't stay in room 920 (staff room opposite), poor £20 breakfast”
 of 5 bubbles B25WBthomasp, 18 Dec 2016 | Read review
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