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Lancaster London

CancelonUS$285*
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#237 of 1,063 Hotels in London
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$306*
US$285*
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US$306*
US$306*
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Lancaster London
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3,453 Reviews from our TripAdvisor Community

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Showing 2,875: English reviews
Birmingham, United Kingdom
Reviewed 7 September 2014 via mobile

Stayed with young family for one night Location - central london but a fair walk to oxford street if that's why you're staying. Tube is just in front though. Access- they have a drive so can unload/load if coming by car. Hotel parking is limited. Lobby/check in - excellent as you would expect of a hotel this class Room- we...

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Helpful?
1Thank DAG1AG1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear DAG1AG1, Your valuable feedback is much appreciated and we are thrilled to read that you and your family enojyed our fantastic location and service delivery at evey touch point during your recent stay at the hotel. We always aim to provide a friendly and efficient service and very glad to know that our hard work is appreciated. Also, I...

London, United Kingdom
Reviewed 7 September 2014

Me & my husband booked a nights' stay here as part of our wedding anniversary celebration. Having read previous reviews on here where guests had requested high floor rooms & advised the hotel of a celebration, I emailed the hotel. It's not something I usually do but thought it might worth trying. We arrived on Saturday 6th September, too early...

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Thank ericab
Dubai, United Arab Emirates
Reviewed 4 September 2014

We'll,y I and my husband twice and with my children to celebrate our wedding annversery We got to our room with big vase of flower,very clean big room on 12 floor and magnifence view ,location is great as Hyde park across the road and tube station few meter away,staff very help full and certainly i will not go to any...

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Helpful?
1Thank Ferdos A
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Ferdos A, We are thrilled to learn that you decided to spend such a special occasion withn us and we are delighted to read how much you and your family enjoyed the overall experience. Your comments regarding the service are really a credit to every member of staff at the hotel and I will certainly be passing this feedback...

Chard, England, United Kingdom
Reviewed 3 September 2014

My wife, daughter (7), and I recently enjoyed afternoon tea at the Lancaster, and enjoyed is definitely the right word. The food was excellent (although the sandwiches could have been a little more adventurous), and the selection of cakes that were served were delectable! The staff were very attentive, and ensured that we had plenty to drink, and everything we...

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Helpful?
Thank Gareth E
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Gareth E, Thank you for taking the time to leave your feedback for us. We are delighted to hear how attentive and friendly you found our staff memebers. My colleagues from Restaurant and Bar team are always keen to make all our guests feel welcome and at home and we are very glad that we offered you a fantastic...

London
Reviewed 2 September 2014

I am sure this is a great hotel if you can actually get in it. I recently had to book a room late in the evening as my daughter urgently needed a decent hotel at short notice on a Sunday night for business on Monday . The website allowed me to book a double room, select breakfast and secured it...

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Helpful?
1Thank Steve W
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Steve W, thank you for your feedback. please accept my sincerest apologies for the inconvenience caused. We are highly concerned about your experience as our booking system is generally very efficient. Our Revenue Manager, Barry Shaw would like to fully investigate your comments. Could you please contact him under bs@lancasterlondon.com in order to obtain your details and enable him...

Boone, North Carolina
Reviewed 2 September 2014

The Lancaster is located directly across from Hyde Park and within one mile of Buckingham Palace. The Tube is about one block away and Paddington Station about four blocks. There are plenty of restaurants and tourist shops along the way. The hotel itself has decent sized rooms when you are going for just a place to sleep ... expect to...

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Helpful?
Thank rugbyref1979
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear rugbyref1979, Thank you for your feedback during your recent trip to London. Your valuable feedback is much appreciated and we are thrilled to read that you enjoyed our fantastic location and service delivery from my colleagues. With that said, we are disappoointed to learn that there was an unexpected $50 bill on your card. We do hope that this...

Swansea, United Kingdom
Reviewed 31 August 2014

Location of hotel is great across the road from Hyde Park, and within walking distance of 10mins to London Paddington Station, also 2mins to Tube Station, The hotel is most impressive both outside and inside, On the 7th floor rooms quiet, very clean bathroom needs a bit of a makeover, other wise the hotels is clean. My one gripe is...

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Helpful?
1Thank Carol S
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Carol S, Thank you for choosing to stay at the Lancaster London Hotel. I am very glad to know that you enjoyed your stay and truly sorry to learn that there was a delay in providing service to you for your order. My colleagues from restaurant take our guest feedback very seriously as without constructive feedback we are unable...

Gateshead
Reviewed 30 August 2014

Really impressed from start to finish. Booked a superior twin, with park view. Room was on 12th floor and we had great views right across Hyde park and could see all of the main landmarks, such as the London Eye and the Shard. The room was ideal for the time we spent in it. Very comfy beds and the room...

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Helpful?
Thank denise6
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear denise6, I thank you for taking the time to leave a review of your recent stay at the Lancaster London. I am pleased to read that you and your family enjoyed the overall experience from start to finish. It is always our aim to exceed guest expectations and I am thrilled you found our staff, food, room and location...

Reviewed 28 August 2014

Staff are all very helpful. The hotel is very clean and well appointed. Excellent location right next to Hyde Park. The rooms are standard design with all you would expect with breathtaking views from the upper floors. We were on the 9th floor - imagine what it would be like from the 18th floor! Breakfast was good although remember that...

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Helpful?
1Thank James B
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear James B, Thank you so much for the really positive feedback about your stay at the Lancaster London Hotel. We are very glad to know that you enjoyed everything about our hotel and were able to deliver the irresistible, unforgettable experiences that we strive to give each guest. We look forward to welcoming you back at the Lancaster London...

Reviewed 28 August 2014 via mobile

Our stay at the Lancaster London was not so nice, because we had our luggage broken into while it was in our room, and the suitcase was wrecked. The managment did compensate us for the dammage to the suitcase, but we did not really feel safe leaving our things in the room after that. The water in the sink and...

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Helpful?
1Thank Elisabeth K
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Elisbath K, Thank you for your comments. First and foremost, I am very sorry that your luggage was damaged on the day of your arrival by one of our porters during the delivery process to your room. I however would like to clarify that the luggage was not broken into, you have also been informed of the situation on...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: €224 - €392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#178 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Otelin her yönünden değişik, güzel Londra manzaraları görebilirsiniz ...”
SedatFaks, 27 May 2017 | Read review
“Keep away from the lift”
, 17 May 2017 | Read review
“The refurbishment programme did not have a detrimental affect on my stay, just make sure you get a newly decorated room.”
73PaulV73, 13 May 2017 | Read review
“12th floor had great views.”
louI790XA, 17 Apr 2017 | Read review
“Generally the rooms are good, quiet and well appointed. The air quality is particular to me.”
sharmank2014, 6 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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