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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,670 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 2,855: English reviews
south wales
Reviewed 15 January 2016

This hotel is in a great location, the staff were really nice, talkative and welcome. The bar area was ok and prices as expected for a London hotel... Now with the amount of stars I was left disappointed with no free wifi who has no free wifi in this day..it was £9.95 for 24 hours...also if you wanted to use...

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Thank budlady
Milan, Italy
Reviewed 15 January 2016 via mobile

Optimum position in a walking distance to high Kensington tube station and high street full of shops. Tiny room and one of the tiniest bathroom I've ever seen. Bad point: if you pay more than 100 euro for a room you wouldn't stand paying 13 euros for 24h WiFi access. ME TOO!

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Thank Fabrizio C
Lincolnshire
Reviewed 15 January 2016

Overall I gave this an average, and it could have been worse so maybe feeling a little generous. Firstly, as a single travller in a standard double room I managed but they are tiny rooms and I would not have been happy at all if it was for double occupancy. Been here more than once and all rooms the same...

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Thank cathedralcity
Cardiff, United Kingdom
Reviewed 14 January 2016

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Thank RosPJ
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Bologna, Italy
Reviewed 13 January 2016

Hi Everyone, I am a returning client of this hotel. When I am in London, this is one of my preferred hotel. In my opinion, it is located in the best and safest area of central London: Kensington & Notting Hill (just a few minutes from the Metro: Kensington High Street). The Hotel is completely renewed and each room is...

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1Thank Simo_Ally_McBeal
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Simo_Ally, Thank you very much for your kind words about Daniel and Myself. We do appreciate you taking the time to give us a very detailed and valuable feedback. I was so happy to read that once again we have met all your expectations, it means a lot to our Housekeeping Team and the Great Team we have at...

Norwich, United Kingdom
Reviewed 12 January 2016

Had a one night stay in room 802 which was a executive room. Not a large room, no bath only a shower, nicely presented and clean. But the doors on the rooms are incredibly noisy. You can imagine in a corridor how many doors are opened and closed, it dose not make for a peaceful nights sleep. We didn't eat...

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Thank SUZANNE T
Brighton and Hove, United Kingdom
Reviewed 12 January 2016

My husband booked this as a treat for a friend and I to have a spa trip to London....On arrival was given the key to our executive room. Ok so it was a small not the biggest problem in the world but the fact that it had a tiny window hidden around a corner was just a no for me,...

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2Thank dustysmummarbella
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Dustysmummarbella, Thank you very much for taking the time to post a review on your recent stay with us. We were very concerned to learn about your experience. Our Health Club Manager would like to investigate further and contact you personally. We will be very grateful if you could let us know your arrival date and room number at...

Biggleswade
Reviewed 11 January 2016

I was assured that the standard room that I had booked would be of a good size when compared to other London Hotels. Having stayed in a few I had a decent idea what to expect. However (lucky I was warned) I arrived early to check the size of the rooms and almost laughed out loud at what I found....

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3Thank David W
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear David, Thank you for staying at the Kensington Close Hotel recently and for taking the time to post a review on TripAdvisor. We do appreciate your feedback, our room categories are quite varied in terms of size and amenities on average they are wholly comparable to many other London Hotels. If you wish to upgrade your room in advance...

Glossop, Deryshire
Reviewed 10 January 2016 via mobile

Room very basic, freezing despite putting heater on 30degrees, hair dryer broke and extra charge of £8pp to use the pool. Staff friendly but gave us wring information as we checked with friendly taxi man outside. Really disappointed as we were looking forward to a couples weekend relaxing by pool and enjoying comedy in London. Location good near tube, shops...

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Thank rabytavern
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Rabytavern, Thank you very much for your feedback regarding your recent stay with us. I was extremely concerned to learn about your experience, and rest assured this is absolutely not in line with our usual levels of service. I would be grateful if you could email us your arrival date and room number at duty.manager@kensingtonclosehotel.com. I was surprised to...

Derbyshire, United Kingdom
Reviewed 9 January 2016 via mobile

My partner and I stayed here for NYE, we was upgraded to the exclusive room for the same price of the double room which was nice. The room was an average size but very pleasant. The bed was super super comfy! We didn't try the pool or any other facilities so I can't really comment on those. We had a...

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Thank iCazzo
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear iCazzo, Thank you very much for your valuable feedback. I was so glad that you enjoyed your stay with us and we look forward to welcoming you back to our Hotel in the near future. It is delightful to hear that the bed was Super Comfy, and your meal was nice. It means a lot to the great Team...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: €93 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Holiday Inn London - Kensington
Hotel Style:
#67 Spa Hotel in London
#351 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
66 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

See all questions (66)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ASK for bigger room., first room we VERY SMALL.. only one could be in bathroom at time”
 of 5 bubbles hrannarm2015, 5 Dec 2016 | Read review
“Don't get 3105!”
 of 5 bubbles ElksLondon, 5 Dec 2016 | Read review
“ask the front desk about in-room WI-FI access.”
 of 5 bubbles 196westleyb, 5 Dec 2016 | Read review
“Go and find Sergio at the speed of light!”
 of 5 bubbles J_LovingEarth, 3 Dec 2016 | Read review
“local amenities provide good breakfasts, I prefer these just for the experience prior to popping on the tube”
 of 5 bubbles chrisx37, 1 Dec 2016 | Read review
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