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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,680 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
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Showing 2,863: English reviews
Reviewed 12 July 2016 via mobile

When we checked it there was a massive queue and only 2 people on the front desk. I waited around 5-10 minutes for my boyfriend to check us in. When he had finally been served, nobody offered to help with our bags to our room (we were on the 7th out of 8 floors). Another employee said we could get...

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Helpful?
Thank Natalie1864
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Natalie1864, Thank you so much for the constructive feedback referring to your recent stay with us. Unfortunately your visit coincided with the transition from Kensington Close Hotel to Holiday Inn London - Kensington. Rest assured we will address all the points you have raised, and I sincerely hope your visit did not tarnish your perception of our brand. Positive...

Llanfairfechan, United Kingdom
Reviewed 11 July 2016

I took my 12yrs old son for his birthday to do some sight seeing. We checked in quickly and the room was very modern and spacious, quiet and spotless. We made use of the pool on our stay, the breakfast was buffet style and had everything you could possibly want. It was nice and close to the tube and we...

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Helpful?
Thank evettejenkins76
Reviewed 11 July 2016

I stayed here with my disabled mum and a friend. The hotel was lovely inside the reception area, however as my mum is in a wheelchair we had to use the side entrance to the hotel, which was like a service entrance. It was dirty and when we returned to the hotel at night, we had to knock/ring a bell...

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Helpful?
Thank Donny1712
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Donny1712, Thank you for your candid review, highlighting not only the bad but also the good points of your stay. We are glad to hear overall your stay was a pleasant one. However, please accept our sincere apologies for your dissatisfaction on one of our receptionist. We have taken note of your valuable comments and will use these to...

Kingston-upon-Hull, United Kingdom
Reviewed 11 July 2016

I stayed here overnight whilst on a work trip. I checked in late afternoon and left the following day before noon. I and my partner did not have breakfast. The door concierge was very welcoming and well-turned out. He immediately took my case and put it somewhere safe while I checked in. Check-in was very quick and efficient. I had...

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Helpful?
Thank Estragon65
sussex
Reviewed 10 July 2016

Stayed there fri & sat evening for a business meeting, some shopping and meeting with friends. Great central location if you want to be in London and not too far from everything. We drove up and they have a small carpark below, very handy and not too expensive (for London that is). Rooms were good and got an executive room,...

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Helpful?
Thank bwmsuk
Cheshire
Reviewed 9 July 2016

I stay by choice at the Kensington Close Hotel about 6 times a year. It's my hotel of choice in London. The check-in is hassle-free; all the staff are most courteous; breakfast is a treat; and the bar lounge is very relaxing. I will be checking in again on Tuesday 12th July to Wednesday 20th July and am very much...

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Helpful?
Thank Verdala
Amsterdam, The Netherlands
Reviewed 9 July 2016 via mobile

Tiny rooms even though they are called executive, horrible, slow service, would not recommend at all for a relaxing holiday stay. Service is extremely slow and inefficient, if you're looking for a nice relaxing place to stay this is not it.

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1Thank review67800
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear review67800, Thank you for writing a review about your recent stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. I am truly sorry that you were disappointment with the room qualities and slow customer service. Allow me to apologize for any inconvenience these issues may have caused you. The feedback...

Reviewed 9 July 2016

Spent 3 nights early June before starting our European tour. Asked to wait as our rooms were not ready so we put our luggage in storeroom. On our return they tried 5 times to find my bag, in the end I had to go down to the storeroom (after being refused this several times to assist and find my bag)...

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Helpful?
2Thank Di F
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Di F, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

Chorley, United Kingdom
Reviewed 8 July 2016 via mobile

This is a large and sometimes faceless hotel. If you are paying business rates expect the room to be small but practical. On this occasion I waited over 30 minutes to check in. Perhaps I just arrived at the wrong time. Breakfast is reasonable, WiFi isn't great, it was included in the rate but you will have to pay approx...

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Helpful?
1Thank McNals
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear McNals, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with the fair ratings you have given, it is regrettable that you were not able to fully enjoy your stay with us due to the internet connection. Please allow me to apologize for any inconvenience this may have caused you....

Malaga, Spain
Reviewed 8 July 2016 via mobile

Great location, however rooms are a big let down. rooms nit 4 start but the lobby restaurant and services are 4 star. Rooms are very small decor poor quality need up grade. Alot of paying hidden services example wifi, 10 £ a day, positive feedback great location, staff very helpfull and friendly.

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Helpful?
1Thank samGreengrass
IHGService, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear samGreengrass, Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are glad to hear you liked our location. However, we regret falling short of your expectations, particularly with the room quality and...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: €92 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Holiday Inn London - Kensington
Hotel Style:
#67 Spa Hotel in London
#351 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
67 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

See all questions (67)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go there expecting anything as it used to be.”
 of 5 bubbles 539hazelc, 6 Dec 2016 | Read review
“ASK for bigger room., first room we VERY SMALL.. only one could be in bathroom at time”
 of 5 bubbles hrannarm2015, 5 Dec 2016 | Read review
“Don't get 3105!”
 of 5 bubbles ElksLondon, 5 Dec 2016 | Read review
“ask the front desk about in-room WI-FI access.”
 of 5 bubbles 196westleyb, 5 Dec 2016 | Read review
“Go and find Sergio at the speed of light!”
 of 5 bubbles J_LovingEarth, 3 Dec 2016 | Read review
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