Fabulous stay. We were greeted with Champagne and an amazing upgrade to a River View Room on arrival. From the window, you could see the London Eye and Big Ben which was fab. The room was very clean and well turned out with a lovely bathroom with Molton Brown toiletries. The shower was hot and very powerful. Attentive staff and useful bag storage. So welcoming we decided to return for lunch after checkout. We will be back. Thank you!
Service was incredible and our server, Aurora, was amazing. Loved afternoon tea at the Country Courthouse Marriott. Such a wonderful treat! We had the unlimited bubbly with the tea and found it so relaxing that we will probably do it again during our stay here!
Titanium member. Booked three rooms months ago. Hotel failed to acknowledge status at check-in. What is the point of having a profile and preferences if they are not followed. Low floor rooms. Suite awards not honored. Not a happy start to vacation. Management did not reach out to correct. Rooms for family members scattered although on one floor.
Very disappointed! Can't believe a hotel of this size only has 1 lift for guests! We had to walk a long way to our room. Not good enough! Thank God I'm not elderly it would have been too much! However, on a plus point when you eventually reached your room they were very well decorated and clean. But the constant sound at night of what sounded like a wind turbine was terrible and it wasn't our air con as that was not on! The restaurant has lovely views its the shame the views are spoilt with such dirty windows! Please clean them! Also, shame not all diners can see the view as a lot of diners sitting with their back against the windows. Missing a trick here Marriot! Food good - service slow - especially at breakfast. With my husbands cooked breakfast arriving 15 minutes after all in our party had finished theirs. In fairness the waitress apologised, but that shouldn't happen! Bar not well stocked as every Bourbon my husband asked for on the menu they didn't have in stock. No concierge to help you up the stairs when you arrive with your suitcases! And no welcome greeting. Poor! My husband forgot his wash bag and the receptionist was kind enough to supply toothbrush etc. which was good The hotel could do a lot better. I usually love Marriots and I'm a member of Bonvy but I will think twice before staying here again. Bit of a disappointment. Could do better! Especially for the price. Good location for sightseeing. Top tip ask for a room near the lift. It will be worth it.…
Wonderful hotel and location with great staff. Take time to speak with the Bell Staff they are friendly and knowledgeable about the area. The front desk was great at check-in and were even able to up grade our room in order to accommodate an early arrival after an overnight flight from Atlanta. I can’t wait my the next trip to London.
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