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Mercure London Paddington Hotel

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Mercure London Paddington Hotel
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1,395 Reviews from our TripAdvisor Community

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Showing 1,089: English reviews
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Stroud, United Kingdom
Reviewed 3 days ago NEW

Nice quality but room too small for the size if the bed, difficult access. Bathroom very mediocre and quite unsuitable for elderly guests, which we are. Very poor design for practicality and access. Very quiete and comfortable bed.

Review collected in partnership with this hotel
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Helpful?
Thank M155QIjamesc
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

We strive to ensure all guests leave feeling bestowed with friendship and happy memories. I am sorry to hear you found the room small, please do be aware we offer a range of bedroom types, categories and sizes to ensure all guests requirements are met. We pride ourselves on friendly welcome and for your convenience our Reception Team is available...

Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

I stayed in 2 batches - 6th - 8th April and then again 13th-15th April. Having recently moved to London and having to travel again between the 8th and 13th, I needed many documents printed urgently and a place to stow my luggage while away in between stays. The staff on the front desk were incredibly helpful and took care...

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Helpful?
Thank Kiki R
About Hotel's Favourite Review
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

Thank you for taking your precious time to review your recent stays with us, it is a pleasure to receive your five star rating. Situated just a few minutes from Paddington Station, the Mercure London Paddington Hotel has excellent transport links that whisk you straight to mythical London sights like Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of...

Pune, India
Reviewed 6 days ago NEW

Was traveling to London only for a day and had to take early morning flight out. Heathrow Express is the best way to reach the airport and so it was important that I selected a hotel close to Paddington station. Being Accor member, I always prefer staying at one of the Accor hotels and was so happy to discover this...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rajaharry
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

Thank you for taking your precious time to review your recent stay with us. Your comments are very well received. The hotel is on the doorstep of Paddington transport hub, offering visitors easy access to all parts of london including a 15-minute connection to Heathrow Airport. We strive to ensure all guests leave feeling bestowed with friendship and happy memories....

Telluride & Mountain Village, Colorado
Reviewed 6 days ago NEW

Awesome . Right at Paddington station which worked great for our layover as we could take the Express train to London Heathrow in 15min. The hotel also had a free to use smartphone in the room which could make local calls and data services so it was great help navigating the city or booking tickets etc.

Review collected in partnership with this hotel
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Helpful?
Thank mmm4usc
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

The Mercure London Paddington 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. I am delighted you chose to stay with us for your conference stay in London. The hotel on the doorstep of Paddington transport hub, offering visitors easy access to all parts of london including a 15-minute connection to Heathrow Airport. Your...

Bangkok, Thailand
Reviewed 1 week ago

The reception staff(Beautiful and tall one) are very attentive and guide us to a great stay after we were disappointed from other accommodation around there. We were very impressed. And of course, we will come back to stay here again.

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Helpful?
Thank sudyjong
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you found the reception team wonderful, attentive and assisted in ensuring you had a great stay. The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star...

Philadelphia, Pennsylvania
Reviewed 1 week ago

we arrived in London without a reservation (long story, but did not know where we were headed when we started our European adventure). Front desk did their best to accommodate us and got us a room and even went out of their way to prepare the room while we waited as it was hours before normal check-in. Very accommodating staff....

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Helpful?
Thank Kathleen F
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

The Mercure London Paddington 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel on the doorstep of Paddington transport hub, offering visitors easy access to all parts of london including a 15-minute connection to Heathrow Airport. I am delighted you were made to feel welcome and our front office team were able...

Singapore, Singapore
Reviewed 1 week ago via mobile

I arrived early on Good Friday, Rupinder the lady receptionist was extremely helpful in getting us checked in after a loooong flight - even upgraded us to a bigger room. The room was so so for the price but HIGHLY compensated by the SUPERB location. There was ZERO noise despite being next to a huge train station + interchange. Awesome...

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Helpful?
1Thank freckleslee
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

Your feedback is very well received, thank you for your wonderful comments on the reception team, the bedroom and the superb location. We pride ourselves on friendly welcome and for your convenience our Reception Team is available 24 hours a day. We will be happy to assist you with any query you might have. Thank you for taking your precious...

Chester Springs
Reviewed 1 week ago

I booked online, it somehow captured today's date and ignored the date I entered. I called the phone number on the website it was a booking agency. I was told there is nothing they could do since the reservation was for today I would be charged! They suggested I call Accorhotels Customer Care. I did, they couldn't help. I called...

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Helpful?
Thank spvster
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

I am sorry to hear you had difficulty in using the online booking engine, contacting Accor customer care and the central reservations office. I am extremely disappointed to hear all these channels failed to serve you the information you required. I can assure you this was not our intention. Thank you for taking your time to share your feedback, however...

Reviewed 1 week ago

Nothing is cheap in London, especially accommodation so make sure you book well in advance to avoid spikes in nightly rates. They can fluctuate wildly. The thing about this hotel is that it's literally next to the entrance to Paddington Station so very convenient if you are arriving late or have to catch a train next day. Part of the...

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Helpful?
Thank Old V
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

We strive to ensure all guests leave feeling bestowed with friendship and happy memories. I am pleasured to hear you found the hotel convenient and enjoyed the Accor advantages. We pride ourselves on friendly welcome and for your convenience our Reception Team is available 24 hours a day. We will be happy to assist you with any query you might...

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Our room had been cancelled by mistake by central reservations . The Manager of the hotel resolved the issue immediately with a caring and sympathetic attitude by co-ordinating with reservations and juggling Mercure Paddington rooms. She accommodated us in an upgraded room and negotiated the price to our advantage, furthermore she informed all staff to ensure our stay had no...

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Helpful?
Thank juliamg2017
Sonya Y, Operations Director at Mercure London Paddington Hotel, responded to this review

I am delighted the hotel team were able to resolve your issue immediately. Sincere apologies for the cancellation of your booking. The hotel is on the doorstep of Paddington transport hub, offering visitors easy access to all parts of london including a 15-minute connection to Heathrow Airport. We pride ourselves on friendly welcome and for your convenience our Reception Team...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 

Additional Information about Mercure London Paddington Hotel

Address: 144 Praed Street | Paddington, London W2 1HU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: €168 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Orbitz, Travelocity, Agoda, ACCOR, Priceline, getaroom.com, TripOnline SA and Evoline ltd so you can book your Mercure London Paddington Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel
Hotel Style:
#313 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Paddington Hotel staff and other travellers.
9 questions
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Leeds, United Kingdom

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Questions? Get answers from Mercure London Paddington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room should be fine.”
sudyjong, 17 Apr 2017 | Read review
“Always interesting to have a view, however different it may be. I overlooked Paddington Stn entrance.”
, 12 Apr 2017 | Read review
“Great accessiblity - central London”
juliamg2017, 11 Apr 2017 | Read review
“One night only”
kag-ok, 21 Mar 2017 | Read review
“Try for the rooms on higher floors with a window to the road. ”
traveljtravel, 20 Mar 2017 | Read review
5 of 5