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Lancaster Gate Hotel

2,249 reviews
#442 of 1,081 Hotels in London
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Traveller (522)
Room & Suite (351)
Dining (58)
Overview
  • Excellent17%
  • Very good52%
  • Average23%
  • Poor6%
  • Terrible2%
Travellers talk about
“tube stations”(101 reviews)
“bayswater road”(38 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,249)Write a Review
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Show reviews that mention
All reviewsclose to hyde parktube stationsbayswater roadkensington gardenscentral linequiet streettrouser pressminute walkper dayheathrow expressmarble archtwin roombreakfast was includedclean hotelyour luggagerooms are smallbus stop
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11 - 15 of 1,554 reviews
Reviewed 11 January 2018

Location, Location, location and this hotel has it plus good food and fair rooms that could be better. Better if they were cleaned by a professional service and not illegal Romanian young lady's illegally in the UK. Just don't look close for dirt and nasty...More

Thank Jeffrey Keegan W
Response from Linda M, Guest Relations Manager at Lancaster Gate HotelResponded 14 January 2018

Jeffrey Keegan W thank you for reviewing the Lancaster Gate Hotel after your recent stay with us. We were disappointed to read your comments regarding the housekeeping staff. Please note that housekeeping services at the hotel is outsourced and provided by a professional company who...More

Reviewed 11 January 2018

We spent two weeks at the Lancaster Gate Hotel over New Year's and had a lovely stay. The hotel is basic and very clean, with wonderful customer service. Reception was pleasant and warm, and our room was ready when we arrived, even though it was...More

Thank mgg1234
Response from Linda M, Guest Relations Manager at Lancaster Gate HotelResponded 3 weeks ago

Thank you for taking the time to review the Lancaster Gate Hotel after you recent stay with us. It was delightful to read that you had an enjoyable stay with us and found the hotel to be excellent value for money, it is always very...More

Reviewed 9 January 2018

We stayed at Lancaster Gate from 12/2617 - 1/1/18. The hotel was part of a vacation package. We arrived at 9:30 am on Boxing Day after a long haul flight. Upon entering the lobby, we were greeted and checked in. Our room was immediately ready...More

1  Thank stinkypig
Response from Linda M, Guest Relations Manager at Lancaster Gate HotelResponded 14 January 2018

Thank you for reviewing the Lancaster Gate Hotel after your recent stay with us. We were disappointed to read your comments about the mattress and that you felt the interior of the hotel was substandard. The hotel has just completed a ground and first floor...More

Reviewed 6 January 2018

Hotel has very good location almost next to Hyde park and near to Underground and Paddington station. Rooms were specious for a hotel that price range in London and air conditioning allowed both cooling and heating the room. However the room had a peculiar smell...More

1  Thank Reljo
Response from Linda M, Guest Relations Manager at Lancaster Gate HotelResponded 3 weeks ago

Reljo thank you for posting a review of the Lancaster Gate Hotel. We were delighted to read your comments regarding the location of the hotel and the size of room. We were disappointed to read your comments about the smell in the room and about...More

Reviewed 2 January 2018

We stayed 5 days in the Lancaster Gate Hotel and really enjoyed everything. We arrived before check-in time and found our room to be available already! A nice spacious room with a wonderful bathroom and shower. The staff is kind and helpful. As for breakfast......More

1  Thank Ria v
Response from Linda M, Guest Relations Manager at Lancaster Gate HotelResponded 3 weeks ago

Thank you for posting a review of the Lancaster Gate Hotel. Customer care is an area we are constantly striving to improve and we rely on guest feedback in order to highlight areas that we need to focus on. Once again thank you for your...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$103 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$103 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (522)
Room & Suite (351)
Dining (58)
Pool & Beach (2)
Amenities (16)
Business Centre & Event Rooms (1)
Questions & Answers
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Anna G
4 December 2017|
AnswerShow all 6 answers
Response from Scs0216 | Reviewed this property |
Late, but they are very accommodating with their ice! As funny as that sounds, it's hard to get a cold drink in London.
0
Votes
Kadisha
11 October 2017|
AnswerShow all 11 answers
Response from Kim R | Reviewed this property |
Not sure about the AC I was there when it was cool out. No mini bar or refrigerator but there is a hair dryer.
0
Votes
Joan W
28 June 2017|
AnswerShow all 3 answers
Response from Linda M | Property representative |
Hi Joan, breakfast is served 06:30 - 10:00 mid week, 07:00 - 10:30 on weekends
2
Votes
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12345622
Room Tips
"Avoid the basement rooms at all costs."
Read review
"Bed Bugs and Dirt versus good foods and a nice appearance"
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"Rooms away from Lancaster Gate/Bayswater are quiet."
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"Street view is much better"
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