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Crowne Plaza London Kensington

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#149 of 1,087 Hotels in London
Certificate of Excellence
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Crowne Plaza London Kensington
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2,172 Reviews from our TripAdvisor Community

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Showing 1,762: English reviews
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New York
Reviewed yesterday NEW

We have come to rely on Crowne Plaza hotels and this one more than met our expectations. From proximity to great museums, fine restaurants and public transportation, a well appointed room with all needed conveniences, impeccable housekeeping and strong concierge advice, the Kensington location was superb. The club amenities are truly meaningful -- not useless frills -- and provided us...

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Helpful?
Thank JANE L
Bridgwater, United Kingdom
Reviewed 4 days ago NEWvia mobile

Went to London to see a show, we arrived early and were told our room was ready which was a pleasant surprise. Room was lovely in quiet area which we asked for. Massive bed and very clean room, shower cubicle and bath in bathroom. Right near the Gloucester Road tube station so easy to get anywhere. All the staff helpful...

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Helpful?
Thank Jill W
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Jill W, Thank you for this wonderful feedback and for taking the time to share your thoughts on TripAdvisor. It is such a pleasure for us to know you have enjoyed your stay with us to the fullest and I am always pleased to hear that our guests were impressed with the service as well as the quality of...

Calgary, Alberta
Reviewed 4 days ago NEWvia mobile

During a sightseeing trip to London, we elected to spend a few days at the Crowne Plaza on Cromwell Road. Our decision was encouraged by a choice to stay at an IHG property, and while there are a few in the immediate area, the Crowne Plaza had, by far the best travelled reviews. Unlike the others however, the Crowne does...

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Helpful?
Thank vtextc
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear vtextc, I would like to thank you for taking the time to share your loely feedback on TripAdvisor. I am truly delighted to hear that you enjoyed your experience with us and you have highlighted what I believe makes the hotel unique, its professional, personal service as well as the perfect location in Kensington area. I am sincerely sorry...

Nottingham
Reviewed 4 days ago NEW

Stayed 2 nights in a club room. Room lovely, with a lovely large kingsize bed. Modern décor and furniture. Bathroom and towels spotless. Just round the corner from the Tube station. Club lounge spacious, very modern and again spotless. Staff very helpful and knowledgeable. Lovely evening drinks in the club lounge. Didn't have the canapes, as we were dining out....

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Helpful?
Thank Tammy17
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Tammy17, I would like to express my gratitude for your kind words and I am truly delighted to know you enjoyed your stay with us. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you very much for leaving this wonderful review. We look...

Birmingham, United Kingdom
Reviewed 4 days ago NEW

Went to London for an anniversary celebration with my partner and chose to stay at Crowne Plaza Kensington. Hotel was very clean, smooth check in & check out, very friendly and professional Receptionist called Lilly. We've stayed on the 6th floor, the room was very warm, spacious and comfortable, bed was to die for (it's all about the King Size)...

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Helpful?
Thank JoannaObermueller
Gianluca B, Public Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear JoannaObermueller, Thank you for your glowing review. I am always pleased to hear that our guests were impressed with the service as well as the quality of the hotel facilities. I have well noted your comments about our lovely receptionist Lilly, so I will make sure to share with her your lovely feedback. I am excited to share your...

Katy, Texas
Reviewed 5 days ago NEW

Very nice hotel and convenient location, very close to subway and good shopping and dining options, rooms are nice size and very clean. The staff is excellent. Overall a very good experience. Would definitely stay again.

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Helpful?
Thank Mary R
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Mary R, Thank you so much for your most enthusiastic review following your stay at the Crowne Plaza London Kensington. It is immensely satisfying to read that your experience with us was such a memorable one. I will make sure to share your feedback with our team as it is a great reward to their efforts. I am looking...

Manchester, England
Reviewed 5 days ago NEWvia mobile

Great locations for the museums, Hyde park, Albert Hall and the tube stop. We could nip back for a rest and got there to beat the queues. By afternoon, the Natural History and Science museums were heaving. We had a family suite, which was very nice. The staff were very pleasant and the club lounge was really nice. A few...

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Helpful?
Thank Cathryn7541
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Cathryn7541, Thank you for your very kind feedback and for taking the time to share it on TripAdvisor. It is wonderful to know you enjoyed your time with us and had the chance to experience the Club Lounge. Crowne Plaza Kensington, London is indeed located within an ideal reach to museums, Harrods and Hyde Park in, as they are...

yorkshire
Reviewed 5 days ago NEW

Stayed for two nights in a Standard room. Nice size, very clean. Echo all comments about location and friendly staff. Breakfast excellent. Note: if you are going around London for the day, your room may not get serviced until 5pm, so if you intend getting back earlier - ask. We didn't, and got back around 2.30 to find the room...

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Helpful?
Thank whitbyladYorkshire
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear WhitbyladYorkshire, Thank you for taking the time to share your experience following your recent visit at Crowne Plaza London Kensington. It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your stay with us. I am excited to mention your glowing comment with the entire team. I am...

lancs
Reviewed 6 days ago NEW

Came for a half term family stay. Pleasant quick check in,and late check out. Stayed in a family suite. Very nice. Had access to club lounge,very convenient for the family Ate at both Umani and Kens bar. Only gripe was the suitability of the menu for teenagers.Could do with clarifying or updating menu. Club lounge has more limited breakfast options...

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Helpful?
Thank mmanny
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Mmanny, Thank you very much for taking the time to share your experience on TripAdvisor, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your stay with us. I am excited to mention your glowing comment with the entire team. I'm just sorry to hear that your...

Honesdale, Pennsylvania, United States
Reviewed 1 week ago via mobile

This was the most beautiful experience! Perfect location just across from Gloucester Road tube station. Immaculate room and bathroom. The staff were warm and helpful! Lovely Waitrose just across the street ! I highly recommend for business or leisure! Will definitely book here next trip!

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Helpful?
Thank Susan D
Gianluca B, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Susan D, Thank you very much for taking the time to review your recent visit at the Crowne Plaza Kensington, London. I am very pleased to read that the time you spent with us was to your satisfaction. I will happily share your kind comments with our teams as they are a great reward to their efforts. I hope...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 

Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Region: United Kingdom > England > London > South Kensington
Price Range: €161 - €343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington
Hotel Style:
#120 Luxury Hotel in London
#122 Business Hotel in London
#135 Family Hotel in London
#166 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza London Kensington staff and other travellers.
42 questions
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Walnut Creek, Ca
7 months ago
San Francisco, California
1 month ago
Somerset, England

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Questions? Get answers from Crowne Plaza London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Rooms”
 of 5 bubbles Tammy17, 20 Feb 2017 | Read review
“3rd floor over looking the rear gardens”
 of 5 bubbles WirralGabby, 13 Feb 2017 | Read review
“Request room facing street and larger than standard.”
 of 5 bubbles 66wayneb, 1 Feb 2017 | Read review
“To avoid street noise choose a room on a higher floor and/or a room facing the garden.”
  • Closet, safe, tea, and cofee kettle
  • Television and desk in the club room suite lower level
  • Second television and desk on the second level in the suite.
  • Double bed on the second level in the club room suite.
  • Entrance to room on the second level of the suite.
  • Sofa bed is okay for two small children under 10..
  • Club room suite entrance and bathroom entrance on the right.
 of 5 bubbles nem, 28 Jan 2017 | Read review
“Higher floors are quieter, although the hotel is fairly quiet for Central London”
  • Hotel Provided Toiletries
  • Bed, Yes it is a mess
 of 5 bubbles Karroobex, 4 Jan 2017 | Read review
5 of 5