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Novotel London West

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Novotel London West
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3,407 Reviews from our TripAdvisor Community

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Showing 2,266: English reviews
Taunton, United Kingdom
Reviewed 1 week ago

Stayed for 2 nights for weekend sightseeing in London. Hotel conveniently situated, close to Hammersmith tube & bus. Clean and comfy rooms, great service from staff and excellent value for money. Would definitely stay again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MaryMary21
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear MaryMary21, Thank you very much for this amazing comment !! We are really glad to read that you enjoyed our hotel as well as the service provided. It would be a pleasure for us to welcome you back ! Should you have any requirement, please do not hesitate to contact us directly. Warm regards, Marjorie Morello Guest Relations Officer

Budapest, Hungary
Reviewed 1 week ago

Very good location close to underground. There are groceries and nice restaurants nearby. The building itself is modern and nice. The receptionists are always kind and smile what is one of the most important point. The rooms are equiped. I can recommend to everyone.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank starflower9
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear starflower9, Thank you very much for this lovely review ! We are really glad to read that you enjoyed your stay with us. It is also a great pleasure to know that you liked the location of the hotel as well as the behaviour of the staff. It was a pleasure for us to welcome you as our guest...

Brisbane,Queensland
Reviewed 1 week ago

Checked into hotel which was busy. Room adequate and clean. Bed comfy. Room overlooking main street so view not that great. Didn't matter as only really there for night and out sightseeing. Five minutes walk to train station and shops. Accessible to everything including banks and restaurants. Busy area but no noise from outside as double glazed windows. Breakfast was...

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Helpful?
Thank karen b
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear karen b, Thank you to find the time and effort to leave a comment about your recent stay at Novotel London West. I am pleased to read that you had a pleasant experience in our hotel in terms of room and food. Furthermore, we are happy that you appreciated our staff attitude and that you liked the area. Thank...

Norwich, United Kingdom
Reviewed 1 week ago

Second time here - offered upgrade on standby for only £8 and had executive rooms with Nespresso machine and fluffy bath gowns...Staff are smart, professional and genuinely seem to care. Well placed for Kensington and the river restaurants at Hammersmith. Very good value for the standard, cleanliness and location. Highly recommended.

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Helpful?
Thank markD2058EJ
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear markD2058EJ, 5/5 Fantastic!! I am very happy to read your lovely comment!!! I hope that you had a great time in London and I am glad that our Hotel, your room and our staff met your expectations. It was a pleasure to have you as our guest and It is our hope to welcome you back soon. Best regards,...

Dorset
Reviewed 1 week ago

We stayed at this hotel with our granddaughter as it was convenient for the Lyric Theatre (a lovely venue) and is only a short bus or tube ride from the museums. The hotel is comfortable and the breakfast is good. It is rectangular in shape and the corridors are long and rather institutionalised looking especially is you are on the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank DorsetIan
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear DorsetIan, We appreciate your comment about your experience in our Hotel. It is a pleasure to know that you enjoyed the hotel and the Hammersmith area. As you mentioned, Novotel London West is a very big Hotel and not all the rooms are close to the lift. However, if our guests request for any reason to be closed to...

Reviewed 1 week ago via mobile

Spacious reception area (although this is on first floor not ground floor). Staff very attentive and friendly but some have very difficult strong accent so difficult to understand. They're nice though and you could see they put effort in. Room for 4 - one queen bed and a sofa bed. Plenty of room for sleeping. But not much room for...

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Helpful?
Thank Rina A
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Rina A, Thank you to find the time to leave a feedback about your recent stay with us. I am glad to hear that you appreciated the service offered by our staff. We do our best to make our guests happy and it is a fantastic to know that we succeed with you. However, please accept my apologies if...

Shimonoseki, Japan
Reviewed 1 week ago

I'm planning to visit London again and stay at Novotel London West. I'm looking forward to see again the staff members, especially Maya and Duda. After returning to Japan last summer, I told one of my frriends about the atmosphere of this hotel, and she said she did want to stay here. This hotel is near the tube station and...

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Helpful?
Thank aihara2016
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear aihara2016, We are very happy to read your comment and to know that you enjoyed your stay with us. Furthermore, we are glad to have you again among us and we hope that your stay will be pleasant as the previous one. Please if you have any particular request, do not hesitate to contact us on H0737-gr@accor.com. It is...

Bristol, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hilda C
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Lisbon, Portugal
Reviewed 1 week ago

It is obviously a bit more expensive than other hotels in the area, but then you cannot go wrong. You get you paid for and it fulfils the expectations. We arrived late at night without a reservation and were met by friendly staff. We took a room on the upper floor, very spacious with a sofa. The room was very...

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Helpful?
Thank MiRa938
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear MiRa938, Thank you for taking the time to leave a comment about your experience with us. I am sorry if the room rate of our Hotel did not meet your expectations; please allow me to express my sincere apologies. However, I am happy to hear that you enjoyed your stay and that you liked the room. Thank you again...

Southampton, United Kingdom
Reviewed 1 week ago

Got charged £91 for 25 hours in the car park when staying in the hotel. There was no mention of this on their website, and no signs saying what the parking cost. Frankly £91 for parking on overnight stay is robbery. Don't stay there.

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Thank Jason W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: €114 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and ACCOR so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#283 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
37 questions
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Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on 9th floor in an Executive room. Our room was more than spacious for two people, quiet and extremely comfortable.”
 of 5 bubbles BCBdoglets, 28 Feb 2017 | Read review
“ask on booking”
 of 5 bubbles P8500APkarenb, 21 Feb 2017 | Read review
“choose a room fairly close to lifts as there was a long walk if you were based at the far edges of the Hotel”
 of 5 bubbles 73North, 12 Feb 2017 | Read review
“The executive room was great”
 of 5 bubbles christinaastill2016, 10 Feb 2017 | Read review
“Ask for a room close to the lift, with a view.”
 of 5 bubbles phill83183, 10 Feb 2017 | Read review
5 of 5