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What an amazing hotel, modern, full of energy and absolute class. The Bar Staff at this hotel; Ionut Ivan and Tania Pedros are truly inspirational. A leadership team that genuinely resinates the way they out-perform every level of Customer expectation you ever even thought possible....More
Thank andy b
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded today
Thankyou for you amazing review andy b. It's such a pleasure to hear that you had a wonderful stay and that our Bar team made your stay, especially Ionut and Tania. I have shared your feedback with them, and their managers, and I know that...More
This a great hotel in Hammersmith it’s a 2 minute walk to the train station and bus depot and a 10 minute on the train to London it self the service was fantastic I arrived early in the morning and the hotel staff were very...More
1 Thank Judith L
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 10 January 2018
Thankyou for your lovely review Judith L. We're thrilled you enjoyed your stay with us over Christmas and hope to welcome you back again soon!
Although the common areas were nice, the rooms did not live up to what I expect from a 4 star hotel. The carpets badly need heavy cleaning or to be replaced. There were no washcloths in the shower, even after we asked. There were no...More
1 Thank Cnhds
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 2 days ago
Thankyou for your feedback regarding your recent stay with us Cnhds. My sincerest apologies that you were left disappointed by your recent stay and that we let you down. I will share your comments with the team here at the hotel so that they are...More
We're staying for six nights and been sweating because the air-con system was out of order. Quite fatal as we experienced the hottest April in London in 70 years. We're offered a fan but it's not very helpful. The room was still stuffy. Impossible to...More
Thank Psyche F
Response from NovotelLondonWest, Guest Relations at Novotel London WestResponded 2 days ago
Dear Psyche F,
Thank you very much for taking the time and effort to review your recent stay with us.
I am really sorry to read that your experience was not up to your expectations and would like to apologise about that.
As you mentioned,...More
Reviewed 4 days ago
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Response from NovotelLondonWest, Guest Relations at Novotel London WestResponded 3 days ago