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BEST WESTERN The Cromwell

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1,238 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN The Cromwell
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Showing 903: English reviews
christchurch
Reviewed 3 August 2013

Stayed here 4 nights and then came back again for 1 night. Reception staff are lovely, all very helpful. Stayed on 5th floor both times, lift only goes to the 4th floor and you have to carry your bags up to 5th floor, but really is not a problem. First room we stayed in for the 4 nights was good...

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Helpful?
2Thank rabbit8025
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the time to submitting this very nice review about our hotel. Your comments about the staff will sure put a smile on their faces. Thanks again! We are glad that you enjoyed your stay with us and it was a pleasure to look after your suitcases while you were away to Manchester. Looking forward...

Dossenheim, Germany
Reviewed 2 August 2013

Did quite some research before deciding on this hotel in London. This was my first trip to London and didn't know what to expect from a London hotel. Reading the other reviews on here I got the impression that the rooms were very small. I have to say that yes, the rooms aren't spacious, but they do fit large suitcases...

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Helpful?
1Thank AndreasHaldorsen
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you very much for your positive feed back about your hotel. I am delighted to learn that you find our rooms spacious, cool and comfortable. You positive comments about the cleanliness of the rooms and bathroom will be passed on to our housekeeping team. Also glad that you find our pillows and beds comfy for a good...

London, United Kingdom
Reviewed 31 July 2013

Positive Points: welcoming staff and reception area Negative Points: outweigh the positive points booked a standard double given a room on the 5th floor lift only goes up to the 4th floor hence 2 flights of stairs which keep u fit. limited space certainly not a room for 2...designers didn't do a great job as I found myself knocking my...

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Helpful?
1Thank csant
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

ENGLAND
Reviewed 31 July 2013

This hotel is a moments walk from Gloucester Road tube station in central London and is right on the Piccadilly, Circle and District tube lines. We booked the hotel because of it's location to the museums. We wanted to get rid of our luggage and approached reception before the actual check in time, our room was ready and we was...

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Helpful?
3Thank lilac30
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest I am delighted to read that you and your husband enjoyed your stay with us! Your positive comments about the staff, reception and breakfast team will sure light up their day. Thank you very much it is much appreciated. We looking forward to welcome you back to our hotel again. Kind Regards Andre Botha

Huntsville, Alabama
Reviewed 25 July 2013

You will be hard pressed to find a hotel that is in a better location for the value. It is just a couple minute walk to the Gloucester Road tube station where you can catch the Piccadilly, Circle, and District lines. As in most of London you are in easy walking distance to a variety of pubs and restaurants. There...

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Helpful?
2Thank Daniel M
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you very much for you review about our hotel. It is always good to read that people enjoyed their stay with us! Your kind response about our staff will be passed on to them and is much appreciated. We trust that we will see you again soon! Kind Regards Andre Botha

Arnold, Maryland
Reviewed 22 July 2013

The hotel has nice rooms of a decent size. We stayed at the hotel at the beginning and at the end of our UK visit and found both rooms clean, well-equipped, and quiet. The hotel was in the process of some renovations, but the staff limited the disruption to guests, and we never had a problem with noise. The hotel...

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Helpful?
2Thank lar010
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, We very much appreciate that you took the time to post details of your recent stay with us. It is a pleasure to read that each time you have stayed at our hotel you have had an enjoyable experience and I can assure you that the next time will be no different. I would like to thank you...

Columbus, Ohio
Reviewed 22 July 2013

This hotel has a great location with a 2 minute walk to the tube station. We took the Piccadilly line from the airport and saw the hotel as we exited the station. We heavily utilized the metro as we traveled across London, seeing as much as we could. There is also a market across the street and many restaurants, coffee...

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Helpful?
2Thank JBuckeye
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, I am delighted to hear that you were very comfortable in your accommodations and that the location was perfect for your needs. I would like to thank you for the positive feedback you have provided with regards to the friendliness of team. I shall certainly pass on your comments for them to read. We hope you will come...

Ingolstadt, Germany
Reviewed 17 July 2013

Our room was very spacious, espcially for hotels in London this was a nice surprise. The room was also very quiet as it faced the side of the building. The bed was very comfortable and the room was fully equipped with everything needed. Breakfast was good, typical enlish and with very good croissants. the hotel is in a very good...

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Helpful?
2Thank jkfs111
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, I would like to thank you for the wonderful feedback that you have provided with regards to your recent stay. I am glad that you found your room spacious and suitable for your needs. I was also pleased to read that you found the quality of the food in our breakfast room to be of a superior standard...

Copenhagen, Denmark
Reviewed 10 July 2013

Located 2 minutes from Gloucester Road Underground station you are very close to direct, cheap transportation to Heathrow. Just a few stops (Circle, District and Piccadilly lines) from central London, within walking distance of Victoria & Albert Museum and a little bit further on comes Harrods. Slightly unpersonal hotel, but very helpful and knowledgeable reception. Effective room service and ok...

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Helpful?
1Thank Hans Henrik D
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for providing us with your feedback on TripAdvisor following your recent stay with us at The Cromwell. It is always lovely to receive such positive feedback from our valued guests and to know we have met their expectations. I am delighted to hear that you were very comfortable in your accommodations and that the location was...

Wicklow, Ireland
Reviewed 30 June 2013

My daughter and I stayed for for three nights in the Best Western Cromwell Road. The location is ideal for a number of reasons ; 1. It is a three minute walk from Gloucester tube station which is on the Piccadilly line. The Piccadilly line on the underground system runs from Heathrow airport so you can get from the airport...

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Helpful?
2Thank Fiona M
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for taking the time to complete a review of your recent stay, I am delighted to hear that you had an enjoyable experience at our hotel. I am delighted that you were comfortable in your accommodations and that the location was perfect for your needs. I would like to thank you for the positive feedback you...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: €120 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
BEST WESTERN The Cromwell London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
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Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back of the hotel quieter”
Millie024, 15 Apr 2017 | Read review
“Quieter rooms are at the back of the hotel”
803LeslieH, 10 Apr 2017 | Read review
“Quiet rooms are at the back of the hotel, away from the main road.”
cirentrip, 2 Apr 2017 | Read review
“Book another hotel”
markofhants, 21 Mar 2017 | Read review
“Rooms at the back overlook the garden and are very quiet.”
Urban_Fox_58, 12 Mar 2017 | Read review
5 of 5