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BEST WESTERN The Cromwell

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BEST WESTERN The Cromwell
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1,169 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN The Cromwell
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Showing 853: English reviews
Norwich, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

We needed somewhere to stay for a concert at the Royal Albert Hall. We know the area quite well and have stayed in other local hotels for the same reason and booked this one as it was at a very reasonable price for this area. As it was just for one night we did not need too much and found... More 

Helpful?
Thank Andrew J
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for sharing your... More 

Scotland, UK
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

BW The Cromwell is a great choice of place to stay. It is well located for transport, attractions and restaurants. The rooms are very comfortable with good amenities. The hotel is safe and quiet. The staff are extremely caring and helpful. There is also a small bar area where residents gather for some refreshments and some nice chat.

Review collected in partnership with Best Western GB

Helpful?
Thank dsl_falkirk
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

We appreciate your kind feedback and were really happy to read that you enjoyed your stay. I shall be passing on your comments to the staff. Thank you and we look forward to welcoming you back again. Kind Regards Hotel Manager More 

London, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 weeks ago

The location is fabulous (we use to live in London in the same borough for a few years) but this hotel was pretty ghetto....as in, our window latch was broken and wouldn't shut so we had to stuff the opening area with windows and froze all night (I woke up with a cold...Yay) and one of our bedside lamps was... More 

Helpful?
Thank michster54
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Thank you for your feedback which certainly helps us to monitor and improve our services. I am pleased in general that you enjoyed your stay. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the Maintenance Manager and he joins me in apologising for the service issues you experienced.... More 

Travellers are raving about these London hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 weeks ago via mobile

Booked Garden room for 2 nights. Given room 115 which is the one shown in the photo. Air con / heating incredibly noisy, so much so that had to be switched off at night. In doing so the room became freezing. It was only after discussing concerns twice that management in the form of 'Jason' intervened to move to a... More 

Helpful?
Thank Nick T
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Thank you for your feedback which certainly helps us to monitor and improve our services. I am pleased in general that you enjoyed your stay. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the Maintenance Manager and he also joins me in apologising for the service issues you... More 

Delhi
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2016

We checked-in here as soon as we reached London. The staff were very friendly and warm, welcomed us with warm smiles. This hotel is situated very near to Gloucester Road Tube station. There are plenty of Eating options around this place such as Starbucks, Burger King, KFC, Light of India and so on. The room was warm and cozy, which... More 

Helpful?
Thank Surend_traveller
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. I shall be forwarding your comment to our Restaurant Team Once... More 

Bristol, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 October 2016

We have just got home from another one night stay at the Best Western, which is very convenient if you are visiting the Royal Albert Hall, as we were last night. Check in was quick, staff very friendly & the room was small but very clean & had everything we needed. The only downside was that the room was very... More 

Helpful?
Thank Heather L
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

We appreciate your kind feedback and were really happy to read that you enjoyed your stay. Thank you and we look forward to welcoming you back again. Kind Regards Hotel Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2016

We stayed here for five days, Clean hotel and I especially love they have kettle provided. Room is not really big but it's good enough for placing two luggages. Great location which we can take underground directly from airport within 1 hour time. Besides, Waitrose is just opposite to us and just few underground stations next to oxford circus &... More 

Helpful?
Thank ka ming c
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for sharing your... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 October 2016 via mobile

We were greeted by a disinterested looking lady who directed us to our room. Down to the basement we went to find a room just big enough to fit a bed, a tiny wardrobe and a desk. The room looked clean apart from a patch of black mould at the bottom of the wardrobe. We opened the curtains to see... More 

Helpful?
Thank Stephen A
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit in particular your room. I have today shared your feedback with Maintenance and Houskeeping and they also join me in apologising for the service issues you experienced. Thank you once again for... More 

Seymour
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 October 2016

Stayed here 5 nights en route to a holiday in Europe. The location is a major plus. As with many older London hotels, it's a bit of a warren, but helpful staff overcome most problems. Definitely not 4 star by my standards, but nevertheless a good hotel for the purpose. Aircon pretty ineffective, but the windows in our room opened... More 

Helpful?
Thank John K
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. I am happy to see that your stay has been comfortable, but I am disappointed that the service has not been as attentive as it should. I have spoken with Maintenance to get... More 

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: €97 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
BEST WESTERN The Cromwell London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
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Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even though we where on the main road we got a good nights sleep.”
 of 5 bubbles 314debbief, 3 Dec 2016 | Read review
“basement rooms have everyone walking passed to breakfast each morning and i imagine they are quite noisy”
 of 5 bubbles slacey81, 16 Nov 2016 | Read review
“At the back of the hotel, not facing on to the very busy Cromwell Road is certainly the quietest.”
 of 5 bubbles AndrewJ887, 9 Nov 2016 | Read review
“Room on the front side have good view.”
 of 5 bubbles Surend_traveller, 30 Oct 2016 | Read review
“Rooms at the back of the hotel would be quieter”
 of 5 bubbles alisongM6580HE, 29 Oct 2016 | Read review
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