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The Milestone Hotel

Travellers' Choice award winner
#2 of 1,078 Hotels in London
GreenLeadersSilver level
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The Milestone Hotel
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1,715 Reviews from our TripAdvisor Community

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Showing 1,535: English reviews
Tokyo, Japan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

I enjoyed every second in this luxury hotel. Having never been to England before, it was really a first hand experience I will never forget. The weather was also doing it's best to shine. I felt very lucky to be there at that time. Such enjoyment I will come back and stay here every time I come to England.

Helpful?
3 Thank Harumi A
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of The Milestone. I am so happy to read that you had a good stay with us and that you will be returning to us upon your next visit. We do strive to make every guests experience here with us unique so to read that we have succeeded is just fantastic. Thank... More 

Bangkok
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 April 2014

My mom and I spent 4 nights at the Milestone last month. What we have experienced at this hotel was what "customer service" is all about. Every single staff gave a genuine smile and treated us as if we were their only customer. We love that the hotel was not too big and all the staff are attentive and caring.... More 

Helpful?
3 Thank Saranya C
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. It always gives me great joy to read a review from a seasoned traveller such as yourself. Thank you for your fantastic comments about our service, especially of the concierge team and Abdi in particular. I will be sure to pass the praise on to him. I am... More 

Stavanger, Norway
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 March 2014

I stayed here with my husband in March 2014, because of the good recommendations here on Trip Advisor. The hotel has a great location, it is easy and convenient to get around, and we had nice long walks in the park and in the area. The hotel has a great service, but sometimes it felt a little too much. For... More 

Helpful?
10 Thank Ingveig T
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for reviewing the Milestone Hotel. I am happy that you found staying in the local area convenient, and that you enjoyed walking through the park in London, a rarity in London from your hotel doorstep. I am sorry to read that you felt our service to be too overbearing, we do pride ourselves on delivering only... More 

Beverly Hills, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014

My husband and I just spent four nights at The Milestone during our first stay in London. From the moment of our arrival until departure our every need was met. All of the staff was pleasant and attentive. We ate breakfast in the hotel every morning and had tea one afternoon. Excellent service and food. We were able to easily... More 

Helpful?
3 Thank suzannecalero
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for reviewing the Milestone Hotel. I am delighted to read that you had such an enjoyable 4 nights here with us. Jose and James like to ensure they have the best picks of the day’s activities available for our guests and are masters at getting our guests into whatever restaurant they desire. I am very happy... More 

Brisbane
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 March 2014 via mobile

After having stayed in hundreds of hotels across the world the Milestone is in now firmly in my top 10. Could you do better in terms of trendy glamour? Sure, but this hotel goes the extra mile in terms of unbelievable customer service. This well located (steps from High Street Kensington) hotel is intimate, rooms comfy, the bed sheets are... More 

Helpful?
5 Thank Honest_jane_do
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. It always gives me great joy to read a review from a seasoned traveller such as yourself. Thank you for your fantastic comments about our service, as you mentioned there are other hotels that awe you with opulence and grandeur however we here at The Milestone like to... More 

Beloit, Wisconsin
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

Checking in to the number one rated hotel in London surpassed all our expectations. The Milestone sets the standard for premier service and amenities. From the moment we arrived to the time we checked out we were 'spoiled rotten' as promised by the very helpful reservationist. From Steve the doorman, to Pedro the butler, to Jose and Joshua, concierges extraordinaire,... More 

Helpful?
7 Thank anne g
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your glowing review of the Milestone Hotel. Our front line team do really strive to make every guests stay exceptional and Steve, Pedro, Jose, Joshua and Malcolm were all very please to hear how much you enjoyed their service and in Malcolm’s case his music. I am happy you managed to spend some time in... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 March 2014

My wife and I recently had a trip to London and I had a tough time choosing a good hotel …. I choose The Milestone for a few reasons but primarily based on the reviews on TripAdvisor - the reviews are excellent - I am generally quite cynical about reviews and thought it can't be that good - what can... More 

Helpful?
10 Thank M11WWW
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review. I am happy to read that you have been converted to a believer. We have many guests who stay with us sceptical about our Tripadvisor reputation however, I'm glad to read that we ticked all the boxes and ensured you had a great time with us. Looking forward to welcoming you again... More 

Kuwait City, Kuwait
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 March 2014

I came to know about this hotel as i was looking for a place that has the feel of traditional afternoon tea in London. What a surprise this hotel was and what a revelation. The service starts from the doorman to the concierge to the maitre de of the parlor to the waiter who assisted us through all the tea... More 

Helpful?
6 Thank Md74_12
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for your kind words following your Afternoon Tea at The Milestone Hotel. I was so glad to read that we met your expectations and you found our service and the general ambience of the hotel to your liking. Please do come and visit us again soon. My kindest regards, Andrew Pike General Manager More 

Sandhurst, United Kingdom
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 March 2014 via mobile

Everything about our stay was perfect - the room, the service by all members of staff and the food and drink both in the Stables Bar as well as breakfast in the restaurant. My husband had arranged a romantic turn down while we were at the theatre and it was beautifully done. Thank you to everyone at The Milestone for... More 

Helpful?
2 Thank hayl341
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you very much for your kind words following your recent stay with us at The Milestone Hotel. I was delighted to read that you enjoyed your romantic break with us and that you enjoyed all the facilities and service we provided you with. We look forward to welcoming you back soon. Kind regards, Andrew Pike General Manager More 

Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2014

The service is impeccable, the food and the presentation is excellent, the concierge service is wonderful. the location is supreme. Without a doubt one of the best small hotels where I have stayed. Special mention to be made to the concierge, the tea service in the afternoon, the small intimate bar.

Helpful?
1 Thank Juan D
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so happy to read your kind words following your recent stay with us at The Milestone Hotel. I was happy to read that you enjoyed your stay and the service your received especially from the Concierge desk. I have passed on your kind words to them and to the rest of my brilliant team. I do hope you... More 

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court | Kensington, London W8 5DL, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: €312 - €875 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Amex, Booking.com, DerbySoft Ltd Shanghai HQ, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Odigeo, Travelocity and Jetsetter so you can book your The Milestone Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Milestone Hotel London
Hotel Style:
#1 Spa Hotel in London
#2 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#14 Green Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
28 questions
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See all questions (28)

Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“William and Catherine suite is stunning ...”
  • No jumping on the bed!!!
 of 5 bubbles pwfletcher, 11 Nov 2016 | Read review
“Room 109 has a lovely view over the park.”
 of 5 bubbles 840LauraB, 1 Nov 2016 | Read review
“King size rooms have the best amount of space vs money”
 of 5 bubbles echo356, 30 Oct 2016 | Read review
“only 44 rooms all are good and all are quiet”
 of 5 bubbles kenlud, 22 Oct 2016 | Read review
“Ask for rooms that have a view of the park.”
 of 5 bubbles 525reggies, 18 Oct 2016 | Read review
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