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DoubleTree by Hilton Hotel London - West End

3,292 reviews
#408 of 1,081 Hotels in London
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Traveller (626)
Room & Suite (273)
Dining (32)
Overview
  • Excellent30%
  • Very good41%
  • Average18%
  • Poor7%
  • Terrible4%
Travellers talk about
“british museum”(318 reviews)
“west end”(383 reviews)
“southampton row”(63 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from DoubleTree by Hilton Hotel London - West End
Special Offer: 2X Points Package
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,292)Write a Review
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Show reviews that mention
All reviewsbritish museumwest endsouthampton rowholborn tube stationwarm cookieswelcome cookiedouble treecovent gardenon arrivalexecutive roomrussell squarean upgradeafternoon teaexcellent locationbreakfast was excellentcentral locationbooked this hotel
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11 - 15 of 2,985 reviews
Reviewed 2 weeks ago via mobile

Came to this hotel for a birthday/anniversary celebration two years ago on consecutive days and were treated very well; upgraded room, cake/Prosecco etc. Two years later, came back and was offered an upgrade again. This time, not so great as the room was drab and...More

Thank Ken A
Response from Philli D, Manager at DoubleTree by Hilton Hotel London - West EndResponded 2 weeks ago

Dear Ken A, Thank you for staying at DoubleTree by Hilton London-West End. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share your feedback with us and other valuable guests. We strive to provide excellent...More

Reviewed 2 weeks ago

I stayed at this hotel to be close to my meeting place and was pleasantly surprised. The staff are very professional and courteous, rooms are very clean, the breakfast rich and its location is quite central with a tube station nearby. The staff were very...More

Thank wrest321
Response from Philli D, Manager at DoubleTree by Hilton Hotel London - West EndResponded 2 weeks ago

Dear Guest, Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at DoubleTree by Hilton London – West End have exceeded your expectations. We do make every effort to ensure you have an...More

Reviewed 2 weeks ago via mobile

Just back from 4 nights at this hotel...staff was lovely and location perfect - very central, everything pretty much walking distance. Would give the staff and location 5* On the other hand the rooms were a disappointment to say the least. The first room we...More

1  Thank Coleen O
Response from Nicole-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - West EndResponded 2 weeks ago

Dear Coleen, Thank you for your feedback of your recent stay with us. I understand that you were not satisfied with the cleanliness of your first guest room, and I am deeply disappointed by that. I sincerely apologize for this and for the issues encountered...More

Reviewed 2 weeks ago via mobile

If you’re looking for a good hotel walking distance to west end shows this is the place. Right between Holborn and Russell Square stations. You can take the Piccadilly line from Heathrow right to the hotel. We got a 1 bedroom apartment. Lots of space...More

Thank Mike M
Response from Philli D, Manager at DoubleTree by Hilton Hotel London - West EndResponded 2 weeks ago

Dear Mike M, Thank you for staying at DoubleTree by Hilton London-West End. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share your feedback with us and other valuable guests. We strive to provide excellent...More

Reviewed 2 weeks ago

Excellently run medium sized hotel.Staff very efficient and eager to please.We stayed in an executive room which was most pleasing in its ambience and very Well equipped and modern.Thoroughly recommend .Position could not be better for a trip to the capital.More

Thank David A
Response from Philli D, Manager at DoubleTree by Hilton Hotel London - West EndResponded 2 weeks ago

Dear David A, Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at DoubleTree by Hilton London – West End have exceeded your expectations. We make every effort to ensure you have an...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$181 - US$383 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#286 Luxury Hotel in London
#321 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$181 - US$383 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#286 Luxury Hotel in London
#321 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (626)
Room & Suite (273)
Dining (32)
Business Centre & Event Rooms (4)
Nearby
Bloomsbury
Snuggly nestled within Central London is academic and
leafy Bloomsbury, an area that boasts walking distance
access to many of London's most popular attractions.
It is also home to some of Britain's most celebrated
museums, including the must-see British Museum.
Despite an understandable popularity with students,
tourists and day trippers, vast sections of Bloomsbury
retain a quiet, residential feel year round and
...More
Questions & Answers
Ask a question
drfrog571
6 December 2017|
AnswerShow all 7 answers
Response from Philli D | Property representative |
Dear Philli D, Thank you for your enquiry! Please note that all our rooms feature a kettle. Should you need further assistance kindly contact us at your earliest convenience.
0
Votes
paulawykes
1 August 2017|
AnswerShow all 2 answers
Response from Joe B | Reviewed this property |
we never drove at all..walked and underground
0
Votes
cassieopia212
22 June 2017|
AnswerShow all 4 answers
Response from Sandra M | Reviewed this property |
We had a late checkout at 2 p.m. was not charged for this.
0
Votes
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Room Tips
"Choose a back facing room if you like fresh air and want to open a window, Southampton Row is a busy street!"
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"Ideally go for executive room hotel ratings for service value and location failed to register but I give it..."
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"2 separate bed rooms are cheaper"
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"Room on a high floor (join Hilton Honours to get this - it's free). Overlooking the inner area will be..."
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