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As a couple who's visited London many times we've had our fair share of hotel experiences. London hotel rooms in this price range are generally quite small, and although our room at the Doubletree Hilton was similar in size to previous rooms we've stayed in,...More
My wife and I choose Double Tree Marble because of positive experiences with the Double Tree chain on a regular basis in Darwin, Aus.
We wanted somewhere with a central location and comfort after three weeks touring France and Ireland.
We were not disappointed.
3 Thank John Y
Response from Kim S, Director of Sales at DoubleTree by Hilton Hotel London - Marble ArchResponded 15 January 2018
Dear John Y
Thank you very much for this positive review and the 5 star score!
We are glad that you found our location convenient and well centrally located - great for shopping and sightseeing. Thank you for highlighting our staff and them being helpful...More
The hotel has a good location, but the staff aren’t as helpful as I would expect. Despite informing the hotel I was partially sighted and to have a room near a lift. The first stay was downstairs with no lift. The second stay was a...More
1 Thank Tim D
Response from Nicole B, on behalf of the staff at DoubleTree by Hilton Hotel London - Marble ArchResponded 2 weeks ago
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay and we take great pride...More
It was interesting reading other reviews as I personally found that it was the staff that was the saving grace of this hotel. They were text book good. Very polite and recognising HH Gold.
The room I stayed in (G8) was very large. Badly cleaned,...More
1 Thank dubzmike
Response from Nicole-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - Marble ArchResponded 3 weeks ago
Thank you for your feedback about your recent stay with us.
We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for...More
Besides Francisca at the front desk, everything at this hotel is sub-par. Everyone is rude, the front desk manager is terrible. Its almost like they are doing you a favour by staying there, and we are Hilton Diamond members.
There are many other hotels in...More
1 Thank Chirag T
Response from Dragos-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - Marble ArchResponded 3 weeks ago
Dear Chirag T,
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. guest satisfaction is very...More
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it
from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
The Heathrow Express terminates at Paddington Station. To the hotel you can either take a taxi (approx 10 minutes, will cost you 10 £ for a cab) or take a bus (approx 20 minutes, 1,5£ per person). Busses 7 and 23 will bring... More
The Heathrow Express terminates at Paddington Station. To the hotel you can either take a taxi (approx 10 minutes, will cost you 10 £ for a cab) or take a bus (approx 20 minutes, 1,5£ per person). Busses 7 and 23 will bring you to Marble Arch station, which is 5 minutes walk from the hotel.