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Hilton London Metropole

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#586 of 1,078 Hotels in London
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3,876 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Metropole
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Showing 3,209: English reviews
The Plains, VA
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 2 April 2014 via mobile

First, they are massaging these reviews, writing long positive reviews to cover the real reviews. This much is obvious. The lines, the rooms, the inexperienced staff. It's a stain on the Hilton brand, but it's a convention hotel so most have no choice. At least the location is good, but I won't return to this hotel. It appears the management... More 

Helpful?
2 Thank ThePlainsman
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear The Plainsman, It is important for us to respond to your review as we feel that your comments are not representative of the truth. Your dissatisfaction with our hotel is one thing, but to claim that we are essentially fabricating the truth by massaging our reviews is another. We do hope that all of our guests walk away from... More 

Aberdeen, United Kingdom
Level Contributor
147 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 1 April 2014

Booked this as part of the secret hotels offer from Last Minute. Was apprehensive when I came on here before we went and warned husband not to expect too much. We were put in the tower however we were upgraded to an executive room that had been renovated. The room was nicely decorated and modern however it was very small.... More 

Helpful?
1 Thank massie_le
London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

I stayed at the Hilton Metropole last week. The stay was comfortable however, was extremely annoyed by two phone call charges. I was charged over $14 for two phone calls that I made but never spoke with anyone. The first call did not go through, so I tried again. I was not able to speak with anyone both times and... More 

Helpful?
1 Thank Annie V
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014

Having booked through secret hotels with lastminute.com, we were wary about going to the hotel. We didn't know what we were booking and read the reviews after we had booked. Fortunately all of our concerns based upon reviews that we had read, were unfounded. We had a fantastic stay at this hotel. This for us, was so important as it... More 

Helpful?
3 Thank Nicola G
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 March 2014 via mobile

This is our second visit to this lovely hotel. Yes i agree it is huge but all staff are friendly,polite and helpful. Our room on the tenth floor was lovely and spacious. We enjoyed the executive lounge and its facilities. The highlight of the stay has to be the minako on the 23rd floor. Cocktails gazing over lodon.absolutely fantastic and... More 

Helpful?
1 Thank alli207
dubai, United Arab Emirates
1 review
Reviewed 29 March 2014

we had a wonderful stay at this hotel with our little kids. The rooms were spacious and the location best for city hopping, next to the tube station. i would recommend this hotel to any one travelling with small kids.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mohammed S
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear Mohammed S, Thank you very much for your feedback. I am glad to hear that you and your family had a nice stay, enjoying our location and our rooms. We hope to welcome you back to the Metropole in the future. Kind regards, More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 March 2014 via mobile

This is my second stay at this hotel. It was the first with my family. As others have stated, it appears to not be in the best part of London. However, it's a short 6 minute walk to Paddington with nice restaurants etc. 10 minute walk to Marble Arch and Oxford Street. As a diamond member, they did upgrade both... More 

Helpful?
1 Thank BLS12
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 March 2014

Currently in the middle of a 9-night stay here and wanted to share some thoughts. This is an enormous convention hotel that is somewhat lacking in charm solely by virtue of its size, but that has in no way dampened my overall positive feelings of the hotel. Despite the size it somehow never feels crowded, and the lobby and public... More 

Helpful?
1 Thank kdoughboy
Marketingteam, Manager at Hilton London Metropole, responded to this review

Dear kdoughboy, Thank you so much for your feedback. It’s always great to hear when a guest feels welcomed and cared for. We are glad that Juliet was able to make your breakfast experience memorable. We will personally make sure that Juliet gets your great comments. We hope that the rest of your stay will be enjoyable and look forward... More 

Toronto, Canada
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 March 2014

I recently stayed at this hotel, the week of March 16th, 2014. My check in was quick and efficient. The room was a good size and had the necessary essentials I was looking for in a European hotel. The hotel is very centrally located for the London sites. The Edgware underground is a two minute walk, either for the Bakerloo... More 

Helpful?
Thank Traveller0515
Bourbonnais
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 March 2014

Visited for 4 nights with our kids...comfy rooms and quite spacious for Europe. Right across the street from 2 different Tube stations, so very convenient for transportation. Close to Paddington station to take the express train from Heathrow. Short 2-min cab ride from Paddington. Very good service by all employees of the hotel. Wireless internet too expensive! Free internet in... More 

Helpful?
Thank Makale3815

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: €126 - €376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#35 Green Hotel in London
#341 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
51 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A group room for five or more, is wonderful and spacious”
 of 5 bubbles gillianp573, 30 Nov 2016 | Read review
“Opt to include the breakfast buffet. It's worth the price and convenience”
 of 5 bubbles greeneyes084, 28 Nov 2016 | Read review
“Dont book here”
  • Dated non-smoking room (wreaked of stale cigarette smell)
 of 5 bubbles crazivan, 28 Nov 2016 | Read review
“The higher rooms in the tower block offer the best views over London”
 of 5 bubbles JudithG256, 27 Nov 2016 | Read review
“I was in the Tower Block; De Luxe rooms with one large bed on floors 1st to 15th were, apparently, much better.”
 of 5 bubbles tiffany31, 15 Nov 2016 | Read review
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