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Hilton London Metropole

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#582 of 1,080 Hotels in London
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Hilton London Metropole
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4,044 Reviews from our TripAdvisor Community

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Showing 3,343: English reviews
Pennsylvania, USA
Reviewed 29 May 2014

Wow - this hotel use to be much better! The lobby renovations are very nice, and it is still convenient to walk just a few minutes from Paddington Station to the hotel. It is sad when paying this kind of money to not even have the room cleaned, especially on an executive floor. Many of the staff seem to look...

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Helpful?
Thank CuriousTravelerRadio
Houston, Texas
Reviewed 29 May 2014

We had just gotten off a 15 day cruise in the tiniest cabins possible so the room seemed huge. We had reserved a room with two queen beds but got upgraded to a room that also included a pull out sofa. It was very clean and the bedding was very nice. There were 2 closets and tons of drawers. There...

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Thank RamblinRancher66
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and sharing your opinion with the rest of the community. We are extremely happy to read that you had a great experience while staying with us and that you enjoyed our facilities and appreciated the friendliness and helpfulness of our team. We hope to have the opportunity to welcome you...

South Yorkshire
Reviewed 28 May 2014

Stayed here overnight recently on a quick sightseeing trip to the capital. Conveniently located near Marble Arch Tube Station ( you would need to change tubes to get to London Eye etc) and Oxford Street. Our room on fourth floor had great views and all the amenities we needed. Cannot comment on dinner menu as we had booked a table...

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Thank HilaryJune
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and posting a very positive review on Tripadvisor. We are very pleased to read that you were satisfied with the location the quality of the room. We look forward to welcoming you back to the Hilton London Metropole. Yours Sincerely, PJ Kenny Director of Operations

Darlington, United Kingdom
Reviewed 28 May 2014

Very large hotel, full of a vast array of people. During my visit there were many large groups of school children, but this did not detract. Nice food, great location for tube, bus and even running in London. Main criticism was the gym, too small, poorly equipped and not nearly adequate for a Hilton hotel. Pool facilities were better but...

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Helpful?
Thank Chris W
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and sharing your feedback with the community. We are pleased to note you were extremely satisfied with the location and the quality of our food. We appreciate your comments regarding our LivingWell facilites and have shared them with the rest of the management team. Your feedback is important to us,...

Leeds
Reviewed 28 May 2014

I had arranged to stay in this hotel for our anniversary. Had emailed a few days before to ask various questions and received quick, friendly helpful responses from reception and concierge. On arrival we got a free upgrade to a deluxe room with amazing views. Reception staff were very nice and friendly as were bar staff. Room was nice, bathroom...

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1Thank Ilovenoodles79
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and sharing your views following on your recent stay. We are delighted to hear that you had a great time while staying with us and that you appreciated both the friendliness of our team and the quality of our facilities. We look forward to welcoming you back to the Hilton...

Leeds
Reviewed 28 May 2014 via mobile

Busy location to get to. Great for parking as had multi storey. Had we not been upgraded to executive room the size of the room would have been less than adequate as id seen my friends room. Breakfast should really be included in the price of the room. Warm weekend and the air con was poor to say the least.

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Thank sal0303
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and providing us with feedback following on your recent stay. We are delighted to note you were extremely satisfied with some aspects of your experience, but disappointed to see there were some areas which let you down. We have noted the difficulties you encountered with the air conditioning system and...

Reading, United Kingdom
Reviewed 28 May 2014

As a regular loyalty member of the Hilton I have stayed in my fair share of them. While the hotel looks good on the inside, it is not aesthetically pleasing from the outside. As mentioned in the title, the location is good, it's a 2-3 minute walk from the tube station which is handy, but I wouldn't say it was...

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Thank Hannah S
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and sharing your thoughts on Tripadvisor. It was very pleasing to see you appreciated both the location and the views from your bedroom. We have taken on board your comments regarding the Executive Lounge and apologise for any inconvenience caused. Your feedback enables us to monitor and improve, where necessary,...

Tomball, United States
Reviewed 28 May 2014

The hotel staff were all very friendly and helpful. The room was always clean and linens in stock. The room was too warm, but we were also on the 13th floor. We really enjoyed our stay! I would definitely stay there again!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Ashley G
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and providing us with very positive feedback. We were delighted to hear you enjoyed your stay with us and appreciated both room cleanliness and friendliness of our team. We look forward to welcoming you back to the Hilton London Metropole in the near future. Yours sincerely, PJ Kenny Director of...

Kuwait City, Kuwait
Reviewed 28 May 2014

Joanna from the front desk checked me in, very friendly yet professional. It took me less than two minutes to get my keys.The room is fine and breakfast has a wide selection of food to meet all tastes.Great location and very friendly atmosphere in general.Strongly recommend it for a fine London stay.

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Thank Etelmeeth
Fabio L, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing the Hilton London Metropole and sharing your positive feedback with the community. We were delighted to to hear you enjoyed your stay with us, were pleased with our facilities and found our team to be very friendly. We sincerely hope to have the opportunity to welcome you back to the Hilton London Metropole in...

Reviewed 27 May 2014

Me and my sister stayed here for a weekend in May. The lady who checked us in was very friendly, was interested in what we were up to during our trip. In fact all the staff we spoke to were incredibly friendly. Our room was nice with very comfortable beds. Cannot comment on the food or the bar at this...

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Thank Melliozx
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your positive feedback in Tripadvisor following your visit to London Hilton Metropole hotel. We are glad to hear that you found the staff friendly and accommodating and that you enjoyed the hotel's privileged location in the heart of London. Your kind comments will be shared with the team. Looking forward to your next visit and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: €133 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#36 Green Hotel in London
#343 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King suites-10th floor”
 of 5 bubbles shar0nkaur, 15 Jan 2017 | Read review
“The room was comfortable and the cleanliness is exemplary.”
 of 5 bubbles , 14 Jan 2017 | Read review
“I believe the higher priced ones!! Also with a view,”
 of 5 bubbles MrsLPalmer, 11 Jan 2017 | Read review
“higher floor for more peace”
 of 5 bubbles Thelostpearl, 8 Jan 2017 | Read review
“Ask for room in tower”
 of 5 bubbles FamilyLester, 4 Jan 2017 | Read review
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