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Hilton London Metropole

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#583 of 1,089 Hotels in London
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Hilton London Metropole
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4,257 Reviews from our TripAdvisor Community

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Showing 3,516: English reviews
Reviewed 19 November 2014 via mobile

Plenty of mixed reviews on this hotel - I can appreciate why some reviews are not so positive. Noting both the positive and negative, I went ahead with the bookings for a 3 nights stay during a recent business trip. Smooth and quick checkin - it helps to be an hhonors member and avoid the long queue. No issues with...

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1Thank Dzul B
Reviewed 19 November 2014

London is lovely, and the Hilton Metropole is well situated with only 15 minutes by tube to inner city and shopping. Hilton Metropole offers your for sure a pleasant stay in good quality rooms and with a variety to chose from for breakfast.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Søren Bo H
Leeds
Reviewed 19 November 2014

Stayed in a Superior King Room for one night. Hotel is large with 1000+ rooms spread over Towers, East and West Wings. My room was in the West Wing on the 12th floor which had been recently refurbished. Check in very prompt despite lots of people arriving at the same time. Room 1285 very spacious and well equipped with large...

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1Thank LeedsSimon
Reviewed 19 November 2014

One of the best hotels to stay in London. I staid there with my wife for a short shopping break, and we loved it. Being Hilton honors and making a booking online it gives you free internet, which it was also quite fast, perfect for uploading quickly my pictures and videos of my vacation. The weather was not the best...

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3Thank Nptake
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I cannot thank you enough for you superb 5-star review on TripAdvisor. My team and I enjoyed reading every line of your comments. It is rewarding to learn when we hear from guests that their expectations were fully met by our products and most especially by our services. Your high praises about our reception and breakfast team members...

Chester, United Kingdom
Reviewed 19 November 2014 via mobile

I stayed here on Tuesday 18 November. I had booked via last minute.com and just selected a top secret hotel near the meeting venue. When I found out the hotel and read the reviews before I was horrified. BUT guess what, it's not that bad!! There were no queues at check in. There were enough staff on hand. The lifts...

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2Thank Nicholas E
Reviewed 19 November 2014

Had a great stay here and could not fault the breakfast. However my main complaint which I have said many times before why should you have to pay for Wi-fi when spending a lot of money to stay the night. Yet Costa Coffee, Selfridges, M&S and many others give you it Free. Come on Hilton give All guests free Wi-fi...

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Thank Gaynor L
London, United Kingdom
Reviewed 18 November 2014 via mobile

The hotel has a suitably grand façade and lobby; modern, light, airy and efficient. This feeling stretches to the main bar area just off the lobby, which has a real metropolitan look. But from here in things unravel. I ate at the main restaurant- the top floor fusion restaurant was closed; I was too exhausted to head out and my...

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1Thank Rebecca P
Tring, United Kingdom
Reviewed 17 November 2014

failed to keep my room, even though it was secured by credit card and reservations were advised I woud be arriving late. Recption staff very unhelpfull. Rooms very very small, havrdly any room to squeze past the bed to get to the toilet. Thin walls - got woken up by people moving around at 05:20

Review collected in partnership with Hilton Hotels & Resorts
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3Thank John T
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. I sincerely apologise for the shortfall in reception service. I have personally forwarded your comments to our Front of House Manager for immediate consideration. We have variety of room types in the hotel and I highly recommend the Superior category – these are very spacious and were recently renovated. We have...

London, United Kingdom
Reviewed 17 November 2014

Large busy hotel in a very convenient location. More for business than pleasure. Wasn't luxurious but room was comfortable and had all required amenities. Would stay again if they have an offer going on.

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1Thank 1879fulham
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for writing a 4-star review on TripAdvisor. I am delighted to learn that you had an enjoyable stay. Next time don’t forget to try out our Minako restaurant, located on the 23rd floor of the Tower Wing, offers delicious pan-Asian cuisine with breathtaking views of the city. Thanks again for your review and I hope we...

NJ
Reviewed 16 November 2014

The only reason I stayed here was because Globus Escorted motorcoach tours picked this hotel. The location was 1 block from Edgware tube station was not near the tourist areas. We were here before the tour started and 1 night after the tour of Britain ended. We had 2 different rooms and both were very small. This hotel needs a...

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2Thank xxxtraveltoday
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to leave a feedback on TripAdvisor. I am so sorry to hear that we were not able to fully meet your expectations. We value your comments and we endeavour to rectify the reported issues as much as we can. Please be assured that as of quarter 1 of 2015, our Tower Wing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: €153 - €320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Travelocity, Agoda, Despegar.com and HotelsforEveryone so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5