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Hilton London Metropole

5,169 reviews
#603 of 1,081 Hotels in London
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Traveller (1205)
Room & Suite (517)
Dining (100)
Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
“west wing”(253 reviews)
“edgware road”(239 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hilton London Metropole
Special Offer: Advance Purchase
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,169)Write a Review
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Traveller rating
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875
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11 - 15 of 4,246 reviews
Reviewed 1 week ago

Having stayed at this hotel a couple of times in the past with my family, I stayed recently on business and I'm afraid this time I was quite disappointed with the room generally and the service in the hotel. I was in an executive room...More

Thank weekenderinthesun
Response from Debra G, Manager at Hilton London MetropoleResponded 1 week ago

Dear weekenderinthesun, Thank you for taking the time to leave such a detailed review of your stay at the Hilton London Metropole. It is disappointing to read that your experience did not meet your expectations on this occasion and your comments have been passed to...More

Reviewed 1 week ago

I spend three days at this hotel. Fiamma Restaurant breakfast staff was amazing. I was approached in very good manners by friendly and smilling staff. The food was also lovely, and well presented. Special thanks to Maria Teresa Rodado, Lavinia Joldes and Maria Nunes, and...More

Thank salgasim13
Response from Debra G, Manager at Hilton London MetropoleResponded 1 week ago

Dear salgasim13, Thank you for taking the time to leave feedback about your stay at the Hilton London Metropole. We are really pleased that you experienced the outstanding service we are so proud to deliver to our guests and we will ensure your comments are...More

Reviewed 1 week ago

Pretty crappy stay at the Hilton Metropole on Edgware Road. Customer service is crappy - we called up 24 hours in advance to see if we could add another person onto our room (my sister had realised she was free to visit London alongside my...More

Thank Sophia E
Response from Debra G, Manager at Hilton London MetropoleResponded 1 week ago

Dear Sophia E, We are so sorry to read that your stay with us was so disappointing and can assure you that each of the points you raise has been passed to the relevant department managers to investigate and address with their teams. We plan...More

Reviewed 1 week ago via mobile

The location of this hotel is great. Near to Paddington and Oxford Street. There are very polite staff and it has a great pool. However the rooms are shocking. When I arrived the door to my room looked like it had been broken into. The...More

Thank Shoppy72
Response from Debra G, Manager at Hilton London MetropoleResponded 1 week ago

Dear Shoppy72, We are very sorry to learn that you were disappointed with your room and that we did not get an opportunity to move you to a more appropriate room during your time with us. Our plans are that all bedrooms will be refurbished...More

Reviewed 1 week ago

I needed to stay overnight in London and wanted a good night's sleep, some food and no fuss. The check-in staff were excellent and got me a newly renovated room on the 19th floor with good views. The room was in good order with everything...More

Thank 321rupertr
Response from Debra G, Manager at Hilton London MetropoleResponded yesterday

Dear 321rupertr, We are absolutely delighted to read that you so enjoyed your stay with us and we very much hope for an opportunity to welcome you back again soon. Sincerely, The Management Team

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$159 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$159 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#355 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1205)
Room & Suite (517)
Dining (100)
Pool & Beach (4)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
PDKJ
10 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
0
Votes
Metamoron27
4 February 2018|
AnswerShow all 5 answers
Response from robertalansmith | Reviewed this property |
Yes...two seconds from the Hotel...., beside “Superdrug”... You will see the armed Bus Stop...
0
Votes
majorcandme
8 December 2017|
AnswerShow all 4 answers
Response from CityCruncher | Reviewed this property |
West wing is best
0
Votes
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12345628
Room Tips
"Room 1008 is a no go - the view was of blacked out windows."
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"Try to stay in the rooms on the upper floors"
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"Ask for a renovated room right at check in."
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"get the higher floore"
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