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Hilton London Metropole

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#582 of 1,087 Hotels in London
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Hilton London Metropole
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4,163 Reviews from our TripAdvisor Community

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Showing 3,441: English reviews
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London
Reviewed yesterday NEW

Things you should know before staying at this hotel.... 1 - This hotel is really large, massive by London standards, and none of the different departments seem to speak to each other. Don't expect room service to have a clue that you've complained to them about customer service 2 - Some of the rooms are really awful, some are quite...

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Helpful?
Thank flyingbutterwings
Massachusetts
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

We started our Globus tour at the London Hilton Metropole hotel. It is a very busy hotel with lots of diversity, staff, and amenities. Our room was very well appointed, immaculate, and a very clean bathroom. The bathroom had a tub and a shower. The room was a very satisfactory size for two people. The wifi was not complimentary. The...

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Helpful?
Thank Linda M
About Hotel's Favourite Review
Management response:

Dear Guest, We want to sincerely thank you for taking the time to write 5* feedback on your stay at our hotel. We are grateful for all the comments we receive and enjoy reading all reviews. We are very happy to hear that you had a great stay at our hotel. Our various guest rooms offer fantastic quality and aim...

Taunton, United Kingdom
Reviewed yesterday NEWvia mobile

Having last visited several years ago we could hardly recognise it !! Complimentary upgrade to a Tower room Tower rooms clean, modern with comfortable bed Swimming pool warm and bigger than the average hotel pool On site Starbucks ...an added bonus for those on room only basis Staff helpful on every occasion Located extremely near to Paddington station and Edgware...

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Helpful?
Thank alleycatcarol
London
Reviewed yesterday NEW

It's a good location - very close to the Underground. The reception areas are airy and smart. The food was good. But the experience was totally let down by the rooms in the Tower Wing which are tired and shabby beyond belief for a brand like Hilton. I am completely amazed that they would want to be associated with the...

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Helpful?
Thank Trisha500
Droitwich, United Kingdom
Reviewed 2 days ago NEWvia mobile

I have used this Hotel for conferences and business trips, this time we decided to book a family stay for two nights via Hilton Honours. We have two young boys so booked a large room with two Queen beds and were put in the West wing on the top fourteenth floor. Reception was warm, friendly and efficient despite the volume...

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Helpful?
Thank Mark F
Katy, Texas
Reviewed 2 days ago NEW

First, I am a loyal Hilton member. But this hotel within the Hilton chain disappointed me. I understand that the hotel isn't the destination - London is. But the room had an odor of mildew or musk to it. Yes, the lobby is nice as well as the breakfast area. But it is time the hotel upgrades all their rooms...

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Helpful?
Thank Andrew D
North Wales
Reviewed 2 days ago NEW

Arrived with a coach booking group to a designated desk. All reception paperwork was waiting for us but it was still chaotic. We were given key cards to a room in the tower bock, but when we got there we found a messy room & other guests clothes in the cupboards. Returned to the desk and were given cards for...

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Thank WilliamssNorthWales
Hamburg, Germany
Reviewed 3 days ago NEWvia mobile

As with Hilton the case... you never can be sure what you get. This hotel is huge and offers good conference ability. However, rooms that I have seen were not well kept and require redecorating. The business lounge gets really crowded and I didn't even bother taking breakfast. The location is ok and within walking distance to Paddington station.

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Thank CookieMK
Reviewed 3 days ago NEW

We took a trip to London in early December with some family that was visiting from the states. We had booked a room big enough for all of us to stay in with a crib and figured we would have an excellent time for Hilton never lets us down. That held true with check in and the staff until we...

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Thank mrsmthiessen
Reviewed 4 days ago NEW

Check in was quick and staff were courteous. Room was clean and quiet. There was no view from the room as we had a room on a lower floor. Everything you expect from a Hilton but nothing to write home about.

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Helpful?
Thank Feroze K
Management response:

Dear Guest, We want to sincerely thank you for taking the time to leave a 5* rating on your stay at our hotel. Our Front of House Team want to make sure that you receive a warm welcome from the moment you walk into the hotel. They will also try to ensure that you are checked-in quickly so that you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: €139 - €304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Agoda and Travelocity so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#345 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that has been refurbished!”
 of 5 bubbles Trisha500, 21 Feb 2017 | Read review
“Room was ok on the West Wing. Quieter I would say.”
 of 5 bubbles MoroKurdi, 15 Feb 2017 | Read review
“East-Wing 2nd floor has direct access to the gym/pool area, and the executive lounge”
 of 5 bubbles KarelJ_13, 14 Feb 2017 | Read review
“Best views are the high floors in the tower at the front of the hotel”
 of 5 bubbles 315GMR, 14 Feb 2017 | Read review
“Bring white noise to drown out noise from hall and neighboring rooms.”
  • Local shops and restaurants abound.
  • Downtown and the London Eye in the distance
 of 5 bubbles PenguinS_12, 13 Feb 2017 | Read review
5 of 5