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What is Travellers’ Choice?
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About
#263 of 3,037 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Perfectly located in Central London, Hilton London Metropole is the ideal hotel for business and leisure guests. Just 10 minutes away from Oxford Street, Hyde Park and Marble Arch, and 5 minutes from Paddington Station, the journey to our hotel from Heathrow Airport is swift, taking only 15 minutes so that you can discover the best of London in no time! With four uniquely themed spaces, we've got all your cravings covered. From a quick snack at our Tyburn Market, to a delicious locally sourced meal at our restaurant, Tyburn Kitchen, or even a one-of-a-kind cocktail at our edgy destination bar, Bow Bar, you can have a complete London experience without even stepping out of the hotel. All of our hotel rooms offer wireless internet access. Wireless internet is also available throughout our hotel, free of charge. Choosing an Executive Room or one of our Suites gives you access to our great Executive Lounge. On a gym grind? Come over to our 200 sqm gym and have your gym session.
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Property amenities
Car park
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
VIP room facilities
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
100Great for walkers
Grade: 100 out of 100
138Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
225 Edgware Road, London W2 1JU England
Getting there
Edgware RoadUnderground2 min
MaryleboneUnderground7 min
Car HireSee all London car hire
1491Reviews145Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
The hotel was exceptional. Comfiest beds. Amazing location to be in. The staff was amazing especially omar at the reception. He was very helpful and accommodating. Got rooms with an amazing view. Definitely my go to hotel while in london
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Log on to the hilton app. You have an online key and you can choose your rooms beforehand
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Brilliant service from Mahmoud on checking in and a wonderful stay! Mahmoud sorted us out with a great room and we loved using the Executive Lounge for breakfast. When we left, the concierge stored our bags for us with no fuss at all. Great location to Paddington station and Edgeware Road tube station. Lovely room. Brilliant service. I would absolutely recommend!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Josef Mikulka, Other at Hilton London Metropole
Responded 30 Aug 2022
Hi Andrew, Thank you for such a lovely review! I am so pleased you had a wonderful stay and were looked after by our fantastic team. They take tremendous pride in going the extra mile to look after our guests, and it will be my pleasure to share your kind words with Mahmoud and the rest of the team. Thank you so much for taking the time to leave feedback. We look forward to welcoming you back soon. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall hotel is nice. Best part was the check in where we were helped by Jamie who made everything very smooth. Despite the check in being very busy, he helped make our check in experience easy and smooth. The concierge team was also very helpful
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Organised an event at the Hilton recently and the amazingly helpful staff were key to a successful event. Huge thanks to (in no particular order) Isbella, Cristina, Harry, Catalin, Cozmin, Raynee, Gabriel, Fabio and Alessandro at Tyburn. The hospitality and level of service was exceptional. Thank you all so much and we'd love to work with you again soon.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded yesterday
Hi joannenA9771HP, Thank you for taking the time to leave a review after your recent event at our hotel. I'm so pleased to hear it was such a success and the team looked after you all so well. It will be a great pleasure to share your lovely words with them all and make sure those you've specially mentioned get recognised at our next team event. Once again, thank you for your feedback. We look forward to working with you all again in the future. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect stay and great location. Close to public transit and walking distance to some great restaurants.. Very smooth and seamless checkout by Jamie. Will stay here again and next time with the family! :)
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded yesterday
Hi Odyssey240717, Thank you so much for your lovely review. I'm delighted you had a great stay with us and that our amazing, central London location made getting around to all the sights so easy. I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bad trip from start to finish. I had booked this trip for my friends birthday which was on the day of check in. Upon arriving check-in was late. The staff were extremely rude and unwelcoming all throughout the stay. I had reservations at a restaurant at 4pm, which caused me to miss this. I had come from Manchester and arrived at the hotel at 14:40. I knew check in was at 3pm but was told my room would not be ready by then. I was then told to go wait in the lounge and to come back in half an hour to check if my room was ready. At this point I was exhausted from travelling and was forced to push my heavy luggage up and down the hotel, with no help from the staff what so ever. The executive lounge was on the second floor and I had to carry all my luggage there. When I went back half an hour later I was told my room was STILL not ready, and that they could give me access to a temporary room in the meantime to keep my luggage in. I was beyond annoyed at this point, and just took the room. When I went back up to the executive lounge to grab my luggage and my partner the staff member there then had told me that my room was in fact now ready. I cannot describe my frustrations at this point. I was being sent back and fourth like a yo-yo. Upon checking in to my room I could smell a strong sewage smell in the room, which was coming from the bathroom lingering into the bedroom. I rang housekeeping straight away to inform them of this issue who then told me they would send someone up to look at the issue. No one came. On top of that the room was freezing cold. There was draft coming from the window and cold air blowing from the vent. The hot setting was not working at all. The room was freezing cold all night, we had a terrible sleep. It was like this for the entirety of the trip. The next day I had chased up these issues with a manager who had informed me they would try get the issues in the room sorted - which they could not. They then offered me a second room on a different floor which is where things get worse. When I went to check the new room out before moving my luggage over I walked into the room to find a broken glass on the floor!!! I was flabbergasted at how my luck was turning out. I immediately went back to reception and informed them of this. I was angry, and they did not seem to take the danger of this situation seriously. I could have cut myself if I had not seen the glass. I told them that I was so frustrated and that I wanted compensation because I was fed up at this point. The manager refused and then tried to offer me different rooms but I refused. I did not want to move to another room with the luck I was having. I had no other choice but to stay at this awful hotel, with no compensation. I had to stay in the sewer smelling cold room for the rest of my trip. On top of everything, my room was not cleaned from the moment I got there. I’ve stayed at other hotels before and my room was cleaned everyday. Food had been left out for days in the bins. Bedding was not being changed. Toilets were not being cleaned. Towels were not changed daily, toilet paper was not stocked regularly. I had to consistently call housekeeping who would take over an hour to bring me toilet roll, or any other necessities I needed. All in all it was the worst experience I’ve ever had with a hotel. I thought Hilton held a high reputation for its exceptional service and hotels but this hotel was far from that. …
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded 2 days ago
Hi cookiem517, I read your review with a very heavy heart as this certainly isn't the way we want our guests to feel after their stay. It sounds like we really let you down and I'm just really sorry that we weren't able to resolve properly at the time. I would really appreciate the opportunity to make it right for you so please contact us through the Guest Assistance page on the Hilton website with all the details of your stay so we can look into it for you. Thank you for taking the time to tell us about your experience. I hope we'll have the chance to make it up to you in the near future. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying here was a pleasure! I felt accommodated to on every level and the food was almost as excellent as the room service. A member of staff, Liliana especially made me feel very welcome by the support she had given me throughout my time at this hotel and I would definitely recommend herself to anybody else who would stay at this hotel and needs any help.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded 2 days ago
Hi Curious54471149499, Thank you for taking the time to leave a review. I'm absolutely delighted to hear you received a lovely warm welcome and had such a great stay. It will be a pleasure to share your kind words with Liliana and the team and we hope to see you at the Hilton London Metropole again very soon. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service in restaurant by Callum. Food was very tasty and hotel clean and functional. The rooms were clean and the staff very friendly. The conference facility worked well and it was easy to find.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded 2 days ago
Hi Cwleroux, Thank you so much for your lovely review. I'm so pleased you enjoyed your time at our hotel for a conference. The Events team will be delighted with your comments. I'll also make sure Callum gets a special mention at our next team event. Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was beautiful despite the limited space. From the pillows and the view, everything was fine... I thank the hotel management and team member Miriam. She was friendly, kind and understanding despite the pressure.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded 2 days ago
Hi B622EN_, Thank you for taking the time to leave a review. I'm so pleased to hear you loved your beautiful room and the wonderful view across the city. I will make sure Miriam hears your kind words and we hope to see you at the Hilton London Metropole again very soon. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gentleman on reception Jamie was more than helpful. Arrived early and allowed me to check in early. Room was excellent and had great view over London. Room upgraded was a nice touch. Usually stay in Hilton paddington but think this is the one now.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Josef Mikulka, General Manager at Hilton London Metropole
Responded 2 days ago
Hi F9415HLaaronl, Thank you for your lovely review. Jamie takes a great deal of pride in looking after our guests and will be absolutely thrilled with your kind words. I'm delighted you liked your upgraded room and enjoyed the spectacular views of the city and we look forward to being able to welcome you back to the Hilton London Metropole in the near future. Kind regards, Josef Mikulka Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$201 - US$344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london metropole hotel london, hilton metropole london, london hilton
LOCATION
United KingdomEnglandLondonPaddington / Maida Vale
NUMBER OF ROOMS
1100
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Claim Your ListingHILTON LONDON METROPOLE - UPDATED 2023 Hotel Reviews & Price Comparison - Tripadvisor
Frequently Asked Questions about Hilton London Metropole
Which popular attractions are close to Hilton London Metropole?
Nearby attractions include Alexander Fleming Laboratory Museum (0.4 km), The Monkey Puzzle (0.3 km), and Paddington Bear Statue (0.06 km).
What are some of the property amenities at Hilton London Metropole?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton London Metropole?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton London Metropole?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton London Metropole?
Yes, a parking garage is available to guests.
What are some restaurants close to Hilton London Metropole?
Conveniently located restaurants include L'Angolo Bianco, Zonzo Restaurant, and The Monkey Puzzle.
Are there opportunities to exercise at Hilton London Metropole?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton London Metropole?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton London Metropole?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton London Metropole offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton London Metropole?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Arabic, and Dutch.