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The Waldorf Hilton London

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#350 of 1,089 Hotels in London
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The Waldorf Hilton London
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3,776 Reviews from our TripAdvisor Community

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Showing 3,550: English reviews
Stafford, United Kingdom
Reviewed 3 May 2016

Disappointed after such excitement and good reviews, door staff excellent and one trainee gentleman behind reception but all other staff, restaurant, gym and waitress all speak very little English. couldn't find the pool and asked two members of staff and niether understood. my husband asked if we could upgrade to a better room as it was my birthday and our...

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Helpful?
1Thank TheAssons
Benjamin M, Reception Manager at The Waldorf Hilton London, responded to this review

Dear Guest, We were very disappointed to read your overall feedback. We receive many positive reviews and for you to have chosen to celebrate a special weekend with us and then not have it meet your expectations was of a huge disappointment for us. As you can see from our many reviews, we usually get it right and our guests...

Thetford, United Kingdom
Reviewed 1 May 2016

We attended a 1 day business event at the Waldorf and were treated to excellent service and food; light breakfast, coffee breaks and lunch all had really fresh and incredibly tasty food. The location is superb with great access to the tube, Covent Garden and theatres and my only small criticism would be that the gents toilets were a little...

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Helpful?
1Thank Simon W
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear Simon W, Thank you for your review after your business event. Our Conference and Banqueting team will be very glad to hear your positive comments regarding their service and food. As per the bathrooms, thank you for bringing this to our attention and this issue will be passed to our Engineering department. We hope to welcome you back for...

Charlotte, North Carolina
Reviewed 29 April 2016

Stayed at the Waldorf Hilton for a four night stay at the end of March 2016. Upon our arrival, we learned both of our rooms had been upgraded, which was a lovely and very much appreciated surprise. Both rooms were large, clean, and very nicely decorated. All of the staff was very friendly, greeting us each and every time they...

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Helpful?
2Thank LovestoTravel0774
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear LovestoTravel0774, Thank you for your wonderful review and I am very glad to hear that you thoroughly enjoyed your stay. We try to make our guests' visits as special as possible and am happy that you were able to get your rooms upgraded. Our team will be very happy to hear your comments as it shows that all of...

Kent, United Kingdom
Reviewed 27 April 2016

Convenient location - very close to multiple tube stations. Clean hotel and very nicely maintained. Very friendly and helpful staff who are always eager to assist you. Only ate breakfast at the hotel but very good quality food and good value.

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Helpful?
1Thank Lucy S
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear Lucy, Thank you for your review of your recent stay, we are very happy to hear that you enjoyed your visit and that our team made you feel welcome. We look forward to welcoming you back very soon. Kind Regards, Heather Stewart Welsh

Deal, United Kingdom
Reviewed 27 April 2016

We always use the Waldorf when we stay in London, having had a bad previous experience this hadn't put as off as things can go wrong sometimes, however this time everything was 110%. From booking with Megan, pre arrival communications with Scott, Ferooz and Argryo for some difficult requests I can honestly say that everyone did there best to make...

Review collected in partnership with Hilton Hotels & Resorts
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3Thank Y5663MRjamesn
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear Y5663MRjamesn, Thank you for your wonderful review regarding your stay. I am very glad to hear that we have restored your faith in our property. You kind words regarding the team will of course be passed to them and I am sure that they would be more than happy to meet you upon arrival on your next visit. We...

Telford, United Kingdom
Reviewed 27 April 2016

Internet is terrible! Too slow or not at all! 4 of us in a suite yet there wasn't 4 cups/glasses etc. complained and resolved. Never did get the Internet though and no phone signal at all. Exec lounge was a plus with free drinks and nibbles.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Chaddiechick
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear Chaddiechick, Thank you for taking the time to review your recent stay with us. I am glad to hear that you enjoyed your overall stay and found time to take advantage of our Executive Lounge, it is lovely place to sit and relax. Your constructive comments will be passed to the relevant departments to avoid a similar situation occurring...

Reviewed 26 April 2016

Used points for inexpensive room. The location, if you are in London for theatre, is as good as you can get. The hotel is clean, the front desk friendly, and the water pressure good in the shower/tub. I think it is above average, so I hesitated between three and four starts. Couldn't get breakfast because it was too crowded. In...

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Helpful?
3Thank michaelmR9532AB
Benjamin M, Reception Manager at The Waldorf Hilton London, responded to this review

Dear Michael, Thank you for sharing your thought on your recent stay. I am glad that you enjoyed aspects of your stay although your overall rating was a slight disappointment to us. Diamond members do get many privileges however we do try our best to accommodate and in particular we do treat our return guests as we are aware that...

Camberley, United Kingdom
Reviewed 26 April 2016 via mobile

We have stayed in a few hotels in London and I would say the hotel is generally well run. The welcome was very nice and no wait time which was nice. The room was a typical Hilton room, it was clean, comfortable and quiet. It was a bit clinical though but no complaints. Breakfast again was in grand Hilton style...

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Helpful?
3Thank Martin G
Heather S, Guest Relations Manager at The Waldorf Hilton London, responded to this review

Dear Martin G, Thank you for taking the time to review your recent stay with us. I am very happy to hear that you enjoyed your stay, and will pass all of your constructive comments along to the appropriate managers. We look forward to welcoming you back in the near future. Kind Regards, Heather Stewart Welsh

Chesterfield, United Kingdom
Reviewed 26 April 2016

Three friends and I stayed for one night earlier this month as part of a leisure trip. The hotel is very clean and customer service is excellent. We received a phone call to check that everything was ok with the room and, since one of our party was celebrating a Birthday, a complimentary bottle of wine awaited our return late...

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Helpful?
3Thank 137michele
Benjamin M, Reception Manager at The Waldorf Hilton London, responded to this review

Dear Michele, Thank you for kindly recommending us to other potential guests on a public forum such as this. We very much hope that your advice is well received! Courtesy calls are frequently made to our guests to ensure that they are being well taken care-of and I'm pleased to see that a member of our team had noted it...

London
Reviewed 25 April 2016

Classic hotel,very close to theatre land.excellent breakfast.friendly staff.parts of the hotel looking a bit tired.However excellent location and very close to London transportation.Covent garden is very close as well as Trafalgar Square and Whitehall

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3Thank robertandalice
Benjamin M, Reception Manager at The Waldorf Hilton London, responded to this review

Dear Robert and Alice, Thank you for your short review on your recent stay with us. The location, the staff and the breakfast will always make the difference and I am pleased to see that you felt we had met your expectations overall. We hope that you return in the not too distant future! Kind regards, Benjamin Reception Manager

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Staying in Trafalgar Square / Embankment

Neighbourhood Profile
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more   less 

Additional Information about The Waldorf Hilton London

Address: Aldwych, London WC2B 4DD, England
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Price Range: €246 - €456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Waldorf Hilton London 4*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Orbitz, Hotels.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Waldorf Hilton London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
The Waldorf Hilton London
Hotel Style:
#34 Green Hotel in London
#250 Luxury Hotel in London
#306 Business Hotel in London
#331 Family Hotel in London
#335 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Waldorf Hilton London staff and other travellers.
44 questions
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Questions? Get answers from The Waldorf Hilton London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book another hotel”
 of 5 bubbles monty1956, 20 Mar 2017 | Read review
“Higher floor is better”
 of 5 bubbles erezsiniver1, 18 Mar 2017 | Read review
“I understand rooms at the back of the hotel are the quietest”
 of 5 bubbles Chrismut, 6 Mar 2017 | Read review
“Ask for room facing the inner courtyard if you want a very quiet room”
 of 5 bubbles rossvesq, 3 Mar 2017 | Read review
“Get a room at the front of the hotel.”
 of 5 bubbles RAF588, 1 Mar 2017 | Read review
5 of 5