Staff were super friendly and accommodating on my recent stay here. A special shout out to Delia, who helped rectify a few things for me, thank you! I liked the grab and go breakfast set up, as I hate filling in forms the night before. On the second part of my stay, my room was upgraded and I had a fabulous view of London. The hotel offers a good variety of food, especially given the current circumstances, but they do add on a 12.5% service charge, so I explored local eateries nearby. A typical Hilton room that lived up to my high expectations, what more could you want.
Currently staying at the property, have shortened my stay on account of the horrible customer service at this property and have arranged to check out early. Let me preface this by saying, as a Hilton Gold member, I stay at Hilton properties 30-50 nights a year. I have a pretty good sense of what to expect, and my stay at the Hilton Islington Angel was my worst Hilton brand stay of the year. The staff have a terrible apathetic attitude. Even the simplest asks require 2-3 follow ups. phone calls to reception and housekeeping never get answered. Completely ignore messages sent through the Hilton messenger app. Need a toothbrush or extra towels? Too bad, you need to go to reception and pick them up yourself. Lack of basic amenities – e.g. ran out of shoe shine kits No status recognition as a Hilton Gold, not even the minimum benefit of a complimentary bottle of water. Stained curtains in the room, towel rack detached from the wall and just hanging there? Thought they would have noticed this when they cleaned the room? Travelodge service at Hilton prices…
My partner and I took our 10 month old daughter to London for the first time and couldn’t have picked a better hotel. We chose a junior suite for an absolute bargain rate and it had everything we needed including a travel cot. We were able to use the bar for drinks as the exec lounge was closed. We felt completely safe in the hotel and used the Hilton app for check in and for our door key. The rate also allowed for cancellation up until the day of our stay. This is so important in these uncertain times. The proximity to a reasonable car park was also a bonus. Overall we were delighted with our stay.
Don’t stay @ chain hotels, Especially North American ones when travelling aboard. However needed to stay in Islington so choose this one. Very happy and surprised by room, service, breakfast and staff. Had more of a boutique feel than we expected. If we needed to stay in Islington or close by, would definitely stay here. Why superior to the Plum Guide AirBnB that we stayed at in the area in Nov 2019. And cheaper!!!
Every member of the Hilton team were so helpful and concerned that our daughter had a fabulous day, exceptional service which really helped us to have a wonderful day. Nothing was too much trouble, rooms and breakfast were excellent too ! Thanks
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