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The Norfolk Towers Hotel

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The Norfolk Towers Hotel
The Norfolk Towers Hotel
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986 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Milwaukee, WI
Reviewed 4 January 2017

We spent 2 nights at the Norfolk Towers in November, and really enjoyed it! It is a clean, comfortable, and quiet place to rest after long days of seeing the sights in London. The desk staff and concierge were very helpful. Value of price paid was very good. I would definitely stay here again!

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Helpful?
Thank Miswis
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Miswis, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after. I’m pleased to know we met your expectations , we hope to welcome you...

Reviewed 1 January 2017 via mobile

It was a good and amazing hotel for few nights all went good from the beginning until the last moment when we were checking out they were not so flexible like the check in receptionists. They were arguing a lot and annoying ,rude specially the lady I'll get her name and I'll contact the manager regarding disrespecting guests on the...

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Helpful?
Thank Mubarak A
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Mubarak A, We are deeply sorry to hear of your experience on this occasion. Please accept our sincere apologies on behalf of the management team as this is not the usual level or standards that we aim to achieve. Once again, thank you for the valuable feedback and we hope to be able to welcome you back at the...

Reviewed 20 December 2016

Just spent an overnightstay at this hotel, couldn't fault it. The staff were very helpful and friendly, the room was very comfortable and clean, the breakfast was fab! My grandson and I thoroughly enjoyed our stay and will definitely stay again!

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Helpful?
Thank Frances L
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Frances L, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us.One area we have focused our efforts on is delivering high level of customer service. We look forward to welcoming you again. Thank you again for your review

Verwood, United Kingdom
Reviewed 19 December 2016

I was treated to "High Tea" in the restaurant as a birthday surprise from my daughter this afternoon. The restaurant and decor was beautiful, the staff very attentive and polite and the food . . . . well that was just amazing!! Little miniature chicken pies and sausage rolls with the lightest of pastry, finger sandwiches with delicious fillings and...

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Helpful?
Thank K8ty45
Singapore, Singapore
Reviewed 11 December 2016

Stayed 5 nights in November 2016, couple on leisure trip. Hotel room is very small. There is barely walking space with 2 luggages. However, facilities and amenities provided are comprehensive. There is only 1 lift, with a maximum capacity of 3 people, so sometimes there were long waits to use the lift. Breakfast spread and quality is decent. The hotel...

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Helpful?
Thank Cheongzz
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Cheongzz, Thank you for taking the time to review our hotel. I am delighted to read that you have enjoyed your stay with us and also you felt that our rooms are very nice and clean and our breakfast is great. We look forward to welcoming you again. Thank you again for your review

Cork, Ireland
Reviewed 11 December 2016 via mobile

A friend and I stayed in this hotel for two nights recently as we were on a work related course. The location of the hotel is great for those wanting to see central London. The tube is about a 5min walk and plenty of cafes nearby. The hotel itself is modern and clean. I would certainly have revisited this hotel...

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Helpful?
Thank aoifeaseire
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Aoifeasiere, Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies. May i also reassure you that all the points raised will be thoroughly investigated. Thank you again for drawing...

Dhaka City, Bangladesh
Reviewed 2 December 2016

The Good The staff was friendly and attentive overall. Neat and clean environment The Bad The WiFi was the worst. It is even difficult to browse properly let alone stream videos. The only elevator was extremely narrow. Lift only goes till 4 th floor , for the 5 th floor u have to take the stars.u have to wait ages...

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Helpful?
2Thank nak0032016
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Nak0032016, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service. We hope to welcome you back again in the near future. I am happy to inform you that a brand new lift have been commissioned serving all floors.;

Munich, Germany
Reviewed 30 November 2016

We recently stayed two nights at this hotel as we wanted to be close to Paddington to arrive / depart on the Heathrow express. Location is perfect and only a short walk away from the station, the subway being close and many bars and restaurants are walking distance away. The room was small, but recently refurbished, modern and very comfortable....

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Helpful?
1Thank SFLeonce
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear SFLeonce, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after. I’m pleased to know we met your expectations , we hope to welcome you...

Auckland, New Zealand
Reviewed 14 November 2016

This hotel is just two blocks from Paddington Station and the Heathrow Express. Easy walk down Edgeware to everything London has to offer. The hotel itself is very modern with a very nice entry and wonderful restaurant - great breakfasts. For the room rate I thought we got by far the best deal in the area, compared with colleagues that...

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Helpful?
1Thank JohnSames
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear JohnSames, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us and you enjoyed the food in our BRAND NEW RESTAURANT CALLED ROBA.One area we have focused our efforts on is delivering high level of customer service, We look forward to welcoming you again. Thank you...

Birmingham, United Kingdom
Reviewed 14 November 2016 via mobile

Excellent hotel rooms are small but most London hotels are , lovely decor and excellent breakfast great value for Monday don't get mixed up with Norfolk Plaza hotel around the corner which is the pits

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Thank michellew6275

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service

Additional Information about The Norfolk Towers Hotel

Address: 34 Norfolk Place | Paddington, London W2 1QW, England
Region: United Kingdom > England > London
Price Range: €116 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Norfolk Towers Hotel 3.5*
Number of rooms: 87
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Also Known As:
Norfolk Hotel London
The Norfolk Hotel
Norfolk Towers Hotel London
The Norfolk Towers Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from The Norfolk Towers Hotel staff and other travellers.
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Questions? Get answers from The Norfolk Towers Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the first or second floor.”
 of 5 bubbles nak0032016, 2 Dec 2016 | Read review
“The extra few pounds for a double made for a great room”
 of 5 bubbles JohnSames, 14 Nov 2016 | Read review
“Avoid the top floor”
 of 5 bubbles pfdk, 8 Oct 2016 | Read review
“LG6 is a fabulous room”
 of 5 bubbles 409vickyd, 8 Oct 2016 | Read review
“If you dont want to be woken up early, request that you not have a lower ground floor room”
 of 5 bubbles NickiC369, 3 Oct 2016 | Read review
5 of 5