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All reviews paddington station continental breakfast modern boutique hotel hotel staff were friendly great location edgware road heathrow express long days excellent wifi one night stay large bed lovely hotel nice bathroom thoroughly enjoyed our stay rooms are small room was spotless a great place to stay
An issue with online reservation forced us to stay at the hotel paying the price when booking directly with the property. The double room we were given doesn’t meet at all any standards of any 4 star hotel and can bearly accommodate 1 person. Access...More
Nicely decorated hotel with nice room. Very tidy and clean. I had a very small room but it offered everything I needed for my 3 nights stay. Didn't try the restaurant but the menu and the two cours dinner offer looked really inviting.
Thank Arnd S
Response from norfolktowers, General Manager at The Norfolk Towers HotelResponded 18 July 2018
Dear Arnd S,
Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us.
We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well...More
I have mixed feelings about this hotel- it has a great location near Paddington Station- so its quick and easy if you need to use the Underground or catch a train. Its near Hyde Park/Kensington Gardens which is great for a beautiful walk outside. And...More
This is the first negative review i write on Tripadvisor. The receptionists were rude and unhelpful when we requested early check-in as we arrived at 10 am and were very tired. The rooms are so small and the toilet doesn’t fit for one person, we...More
Thank Rana C
Response from norfolktowers, General Manager at The Norfolk Towers HotelResponded 1 week ago
Dear Rana C,
Please accept our sincere apologies for your unsatisfactory experience.
While we continue our drive for continuous improvement, it would be of great help to us if we can discuss your feedback further. If you would like to connect with us, please do...More
Nice hotel, clean rooms, good beds and good service. We stayed a couple of nights here. Good cocktails in the bar. Breakfast was okay....you have to choose between cold buffet or pay for the warm one. For vegans the option is baked beans, mushrooms on...More