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Phoenix Hotel

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#282 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Phoenix Hotel
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1,564 Reviews from our TripAdvisor Community

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Showing 959: English reviews
Derby, United Kingdom
Reviewed 3 April 2007

We arrived at the hotel late evening after booking through Hotels Com earlier that day, to be told there were no rooms available . Having been debited for the £150 accomodation (cost for two nights) we were less than impressed. Seemingly the hotel had not closed off availability and the provider sold the room in good faith . The initial...

7Thank Where to go nextt
Reviewed 2 April 2007

Spend a weekend in March. Very helpfull staff. Very clean room, altough very small even by European standards. Walls are somewhat a little thin, but noise level ok overall. Marks & Spencer Food and 2 Tesco supermarkets around the corner. About 2 minutes walk from the Bayswater underground. Very nice and quiet residential neighbourhood to the west. About a 5-10...

1Thank Caro07
Maastricht, The Netherlands
Reviewed 25 March 2007

We stayed at the Phoenix Hotel in February. We were happy with the rooms (small, but that is normal for London), good beds, quiete street, a decent and clean bathroom, a nice breakfast with cheese, meat, rolls, cereals, fresh fruits and yoghurt. Nothing to complain about really. The location is again very nice: close to many shops and restaurants and...

2Thank Mouske
North Wales
Reviewed 17 March 2007

My husband and I spent four nights at the Best Western Phoenix Hotel and we really liked it. It was very tastefully decorated with a pleasant reception area and bar. The hotel room was tiny but definitely enough for the both of us. The bed had lovely clean sheets and the shower area & toilet (no bath!) had towels of...

1Thank Kachgogs
West Country
Reviewed 16 March 2007

We stayed one night and found it to be okay...somewhere to lay our heads. It was a reasonably quiet location, wonderfuly close to 2 tubes. The breakfast was far too sugary. Tinned fruit is not my idea of a healthy breakfast! The cereals were also 100% sugar. If you can get a deal on the price all well and good,...

2Thank elix
Genoa, Italy
Reviewed 14 March 2007

I spent 22 nights at Phoenix hotel for a business period in London. The location is excellent: close to 3 undergronud lines (Central, District, Circle) and close to a lot of restaurant. The people in the hotel is very friendly and try the best to help you. The breakfast is good but the restaurant room is too small so sometimes...

1Thank Andrea C
kent, England
Reviewed 5 March 2007

Me and my best mate stayed here when we went clubbin last wkend. The hotel was perfect for what we wanted all round. The Hotel: 5 mins up the road from Queensway station off of high street, loads of shops around for convenience, quite area, no noise from outside when in room at all. The main part of hotel foyer,...

2Thank ashkent
Vancouver, BC
Reviewed 13 February 2007

We stayed at the Best Western Phoenix for three nights in January 2007. We got a great rate online of 49GBP/night. A continental breakfast was included and was good. The location was convenient; easy to get to using the tube from Heathrow. It was a longish journey to the Eurostar, though. Room was clean and pleasant. Staff was helpful. The...

5Thank Canada18
Bassersdorf, Switzerland
Reviewed 13 February 2007

Thanks to expedia, single rooms currently are going for £43.00 pounds a night. This includes: Refurbished Power Showers Hairdryer Cable TV High Speed Wireless Internet Access Bar Iron Continental Breakfast This is a very tidy typical 3 star hotel - furnishings look a little on the dowdy side, old windows let in more noise than usual, single rooms might be...

5Thank Sonny_Crockett
South Bend, IN
Reviewed 5 February 2007

The Hotel Phoenix is in a great location in an ecclectic part of Bayswater. It is convenient to two tube lines and there is a bus stop across the street that, with transfers, can get you into central London. The staff was very friendly and helpful, the service was great and the breakfast was more than adequate. HOWEVER, the room...

4Thank FCB-7

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Staying in Notting Hill

Neighbourhood Profile
Notting Hill
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighbourhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 

Additional Information about Phoenix Hotel

Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Region: United Kingdom > England > London > Notting Hill
Price Range: €96 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western London
London Best Western
Phoenix Hotel London
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Hotel staff and other travellers.
28 questions
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over a year ago
Grand Rapids, Michigan, United States
over a year ago

See all questions (28)

Questions? Get answers from Phoenix Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Individual rooms are small with very tiny bathroom (not suitable for big or overweight people)”
  • Storage room
  • An overall view of the bathroom. I do not fit in there.
  • Desk and chair downstairs, TV upstairs.
  • No sockets.
  • TV from the bed.
  • Nice coffee; tea and chocolate. Rubbish milk.
  • The sink is just beside the toilet, the shower is in front of.
 of 5 bubbles , 24 Mar 2017 | Read review
“I can only say that my room on one of the higher floors was excellent and because of the lift no problem in getting to it.”
 of 5 bubbles iris850, 21 Mar 2017 | Read review
“We were on the fourth floor facing rooftops so it was ultra quiet and we enjoyed a deep, comfortable sleep and restful periods.”
 of 5 bubbles RoselleG_12, 13 Mar 2017 | Read review
“Choose higher rooms and preferably not facing the street.”
 of 5 bubbles 164radut, 10 Mar 2017 | Read review
“Choose a room in the back.”
 of 5 bubbles vintiek, 21 Jan 2017 | Read review
5 of 5