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Phoenix Hotel

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#287 of 1,078 Hotels in London
Certificate of Excellence
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1,452 Reviews from our TripAdvisor Community

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Showing 906: English reviews
Level Contributor
3 reviews
Reviewed 3 days ago NEW

I just spend one of the worst nights ever in this hotel! Luckily we had only booked for one night, but had we booked for more nights, we would have left after one night anyway. We got this very very tiny room on the first floor. We could not pass each other by the bed, so little room ad we... More 

Helpful?
Thank Marie Louise K
Milton Keynes, United Kingdom
1 review
Reviewed 4 days ago NEW

I stay often in London for business. The Phoenix fits the bill perfectly for me. The staff are most helpful while the prices are as good as one can find in central London, a notoriously overpriced city as a rule. The convenience of the Phoenix is exemplary. The location is perfect while the peace and quite of the hotel are... More 

Helpful?
Thank nich0las1996
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this review

Thank you for taking the time to write a review; we are pleased to know that you are one of our regular guests! We look forward to welcome you back to stay next time you visit London. More 

County Antrim, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

I had read many reviews before visiting this hotel and was excited that we had found what was described as a little gem in the city! True to form this hotel is just around the corner from Bayswater tube station and has an abundance of shops, restaurants, bakeries and chemists at the end of its road! Yet secluded enough from... More 

Helpful?
Thank SEGilmour
Staffordshire
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 days ago NEW

I was in London to attend a dinner on a Saturday evening, travelling on my own and found this hotel through booking.com. It is located near Bayswater tube station with several shops, cafes and restaurants close by. My single room (115) was small but adequate; the continental breakfast was fine and the cost was modest by London standards. I would... More 

Helpful?
Thank Hurley2rise
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this review

Thank you for taking the time to write a review. We are delighted to know that you found Phoenix Hotel to offer good value and hope to welcome you back to Phoenix Hotel next time you visit London. More 

Copenhagen
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

The best hotel in the Bayswater I have stayed at.Nice and friendly staff.The sweet ladies in the breakfatroom gives you a good start of the day. A nice lady are mending the toaster !!. A taxi from Paddington st. is app. 6-7 pound. Within 5-10 min you have 2 undergrounds stations Bayswater and Queensway. good pubs nearby Prince Edwards and... More 

Helpful?
Thank mabCopenhagen
Nottingham, United Kingdom
1 review
Reviewed 1 week ago

Stayed here a lot of times, feel always very welcome, charming staff and of a degree of cleanliness found in 5 stars Hotels. Extremely good value and they appreciate your custom: most of others don't care. It is also very good located, close to tube stations, Notting Hill, Paddington and 5 minutes to Hyde Park, very convenient if you want... More 

Helpful?
Thank mistergi1953
Aberdeenshire, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Just back from spending four nights at the Phoenix. I chose it because of its great reviews on this site. I was not disappointed. The single room I was in was very comfortable with clean décor and a very smart en-suite. The room was refreshed every day to a very high standard. Loads of hot water in the morning which... More 

Helpful?
Thank Lindsay T
north Lincolnshire
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

Great hotel! Whole hotel was spotlessly clean with lovely decor. Staff were very pleasant and helpful. Room was lovely. Bathroom had a great fresh smell. Looked newly refurbished. Was nice and warm all night. Breakfast was continental with plenty of choice. Overall a really great place to stay :-)

Helpful?
Thank dtdeps
1 review
Reviewed 2 weeks ago

This hotel is perfect, very clean everywhere, is a very good state of maintenance, pleasant rooms, tastefully decorated, friendly staff. Located near to two tube stations and Kensington Park, also just around the corner from shops, fast food, restaurants and department store. I will never stay anywhere else now I have found this little gem.

Helpful?
Thank Joan V A
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this review

Thank you for your kind comments and for awarding Phoenix Hotel your top score. We look forward to welcome you back to stay again soon. More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Loved this hotel for the location. Bayswater Station (Circle and District Line) just round the corner. Queensway station (Central Line) about 5 minutes walk. Also there are numerous bus stops near the hotel. You can walk to Kensington Palace in 15 min. Had a single room which was rather small but enough for 3 nights. Overall everything was clean. I... More 

Helpful?
Thank Arlette L
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this review

Thank you for taking the time to write a review; your comments are very useful to us as well as any potential guests. We are delighted to know that you enjoyed your stay and hope to welcome you back to Phoenix Hotel next time you visit London. More 

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Staying in Notting Hill

Neighbourhood Profile
Notting Hill
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighbourhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 

Additional Information about Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Region: United Kingdom > England > London > Notting Hill
Price Range: €83 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Agoda, Odigeo, Priceline, Fastbooking and Cancelon so you can book your Phoenix Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western London
London Best Western
Phoenix Hotel London
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Hotel staff and other travellers.
25 questions
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Questions? Get answers from Phoenix Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the square”
 of 5 bubbles mabCopenhagen, 26 Nov 2016 | Read review
“Lift available to all floors”
 of 5 bubbles dtdeps, 23 Nov 2016 | Read review
“Make sure to ask for a one-level room if you have trouble with stairs”
 of 5 bubbles Michelle088, 15 Nov 2016 | Read review
“we had a hall end room on an upper floor which was really quiet.”
 of 5 bubbles SueH105, 12 Nov 2016 | Read review
“Take ear plugs just in case .our room was next to the road and I imagine at weekends it will get noisy”
 of 5 bubbles Y6344FPricharda, 31 Oct 2016 | Read review
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