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Dolphin Hotel

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Dolphin Hotel
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560 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 6 November 2016 via mobile

Dark, smelly, needs a complete update and redecoration. Had to climb loads of cramped rickety stairs to get to our tiny cramped room with twin beds. One of the beds had the headboard in the fireplace. The room was unbearably hot and the tiny en suite smelt damp. There was hardly any water pressure so a shower was impossible. Breakfast...

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Helpful?
2Thank Lesley T
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Lesley T, Thank you for reviewing our business. Comments like yours help us see our flaws and take action. We are operating this Hotel in beautiful Victorian buildings constructed in the 1850s and we are proud to maintain their beauty, part of which are the old cast iron fireplaces and the staircases. Some of our rooms do include bunk...

New York City, New York
Reviewed 29 October 2016

Admittedly, my expectations were low due to my experience with similar London rooms in this price range. But I was pleasantly surprised this time. I was in need of a reasonably-priced room at the very last minute at 9pm, and, due to several prior visits to London, I was familiar with the row of small hotels/guest houses lined up along...

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Helpful?
Thank kar1969
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear kar1969, Thank so much for your comments in your 5 star review. It means a lot to us to see our Guests leave contented and eager to share their experience with others. We are delighted to know that the Dolphin managed to tick all the boxes in your list and of course that you judge us according to the...

Leighton Buzzard, United Kingdom
Reviewed 22 September 2016

Booked for my mother who is staying in the Dolphin Hotel on a regular basis while visiting my father in St Mary's Hospital. Ideally located for hospital, many cafes around and easy access to Oxford Street. Very friendly and helpful staff. Single room which was more than adequate for her needs, tv and shower and ensuite. Would definitely recommend.

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Helpful?
Thank AJHarrison
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi AJHarrison, Thanks ever so much for your 5 star review and for your trust in us. We are very happy to hear your mother enjoyed staying with us and that Dolphin has served you well overall. See you soon. Best Regards Dolphin Hotel

Wisbech, United Kingdom
Reviewed 4 September 2016

I like to read all reviews on hotels I am staying in and find common ground before writing my own review in retrospect. I really can't comprehend how anybody could rate this hotel anything less than average but surely some guests must find an excellent value hotel like this gem and then expect 5 star service. What do you get...

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Helpful?
Thank JohnMallett
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi JohnMallett, Thank you for choosing us for your stay and for your kind words. It means a lot to us when our guests leave contented with their stay and they are willing to share their experience with others as honestly as you did. We are a budget Hotel in the very center of London, as a consequence space might...

Warrington, United Kingdom
Reviewed 2 September 2016

My wife and I visit London every year and stumbled on this hotel about 7 years ago. Having stayed in others in the Paddington area the Dolphin leaves others standing. This is our 7th consecutive stay at the hotel and cannot fault it. Staff are polite, courteous and very helpful and the accommodation very clean and presentable.

Review collected in partnership with Amoma.com
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Helpful?
Thank Redders3003
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Redders3003, Thanks ever so much for your kind words and the 5 Star rating. It is really rewarding to see our guests leave happy and satisfied by our service and comments like yours fill us with excitement to keep up and do our best. Once again thank you for choosing us for your stay and hopefully we will see...

Berlin, Germany
Reviewed 29 August 2016

Charming, quiet hotel within walking distance to Paddington station, various Tube and bus lines, Edgware Road, Marble Arch and Oxford Street. Close-by supermarkets, post office, restaurants and bakeries. Very friendly and helpful staff, clean rooms, nice neighbourhood.

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1Thank sabrinas1648
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi sabrinas1648, Thank you so much for your kind words and for sharing your experience with others. We are glad our location and amenities served you well and we will pass your message to the rest of the team. Looking forward to welcoming you back to London Paddington in the near future. Best Regards

United States
Reviewed 15 August 2016

Me and a few friends stayed here for a night back in July. I will say this is defiantly a hotel in which you get what you pay for. The hotel is actually one of many hotels in this very large building. I would best describe it as a Hotel/Hostel. You have a room to yourself, but you sleep in...

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Thank ADVISORUnitedStates
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear ADVISORUnitedStates, Thank you for taking this time to review us. We do appreciate feedback and only through that we are able to gauge how our guests feel about our services and facilities. We are always trying to keep our rooms well equipped in order to assist our guests on their trip abroad and some of our rooms do have...

Everett, Washington
Reviewed 13 August 2016

This Hotel is one of the older and best kept secrets. The Staff here is great. All the staff, from Piero to Our ladies in the kitchen serving our breakfast. I rec'd advise from these fine folks many times, Petros is a gem as a fine example, as is Carolina. The 6 desk people here are some of the best...

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Thank Ken W
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Kenneth W, Thanks ever so much for your kind words and your trust in us. We do pay great attention on our guests' satisfaction and we are delighted to see people choose to stay with us over and over. I will pass your message to the whole team. We are all looking forward to welcoming you back to the...

Reviewed 10 August 2016

We were looking for a low-range priced hotel and we found a great one! The location is very nice, near paddington station (access to both central londen and the airports) and with a nice park and classy buildings to look at. The staff is friendly, breakfast was nice and we were helped with everything we needed. We like the availability...

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Helpful?
Thank Maureen V
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Maureen V, Thank you for choosing to stay at the Dolphin and thank you also for taking a few minutes to leave your review following your visit. We are glad to hear you enjoyed staying here and the Hotel and area amenities served you well during your trip. Please advise your room number so we can have an inspection...

Reviewed 26 July 2016 via mobile

It's a 3 minute walk to Paddington Station, where you can take the metro/underground and it's a 10 minute walk to Hyde Park. The rooms are good and the staff is friendly. The breakfast is a bit minimal but you can always choose to go to a cafe close in the neighbourhood.

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Thank Zarina T
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi Zarina T, Thank you for your valuable review of our Hotel and for sharing it on here. We are very glad to hear that Paddington served you well on your trip in London and that you enjoyed your stay overall with us. I assume you didn't try our fresh cooked English breakfast that we would be more than happy...

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Amenities

Highlights
  • Breakfast included
  • Free Internet
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Breakfast included
Official Description (provided by the hotel)
Dolphin Hotel occupies an attractive Victorian building, first built in the 1850's and is situated in a tree lined square around 100 yards away from Paddington main line and underground stations. ... more   less 

Additional Information about Dolphin Hotel

Address: 32 - 34 Norfolk Square | Paddington, London W2 1RS, England
Region: United Kingdom > England > London
Price Range: €81 - €191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dolphin Hotel 3*
Number of rooms: 34
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Also Known As:
Best Western London
Dolphin Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from Dolphin Hotel staff and other travellers.
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Questions? Get answers from Dolphin Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not on the 4th floor unless you are very fit and active”
 of 5 bubbles davidsG6817EP, 13 Mar 2017 | Read review
“not on a main road, so quiet front and back.”
 of 5 bubbles beetlejooz, 5 Feb 2017 | Read review
“Don't expect luxury but it will serve a purpose to see the fabulous city of london”
 of 5 bubbles G854XAlindac, 2 Dec 2016 | Read review
“I had room 161, which faces the street and the park and has a balcony.”
 of 5 bubbles kar1969, 29 Oct 2016 | Read review
“The downstairs rooms are nice.”
 of 5 bubbles sabrinas1648, 29 Aug 2016 | Read review
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