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Dolphin Hotel

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Dolphin Hotel
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564 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Amman, Jordan
Reviewed 2 weeks ago via mobile

The Dolphin Hotel is less than five minutes from Paddington station and cheap. That was the two reasons I booked the hotel. This is why I've given it three out of five as it did as I asked. But thereafter it goes downhill. I was alone so booked a single occupancy room. My room was below ground level and the...

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Helpful?
Thank Daniel P
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Daniel P, Thank you for choosing us for your stay and for taking the time to review us. We welcome all Guest's feedback and we are always open to new ideas and suggestions and we would appreciate it if you shared with us any tip or change that would have made your room better; please email us at: customer-service@dolphinhotel.co.uk....

Helston, United Kingdom
Reviewed 13 March 2017

Location is great within 3 minutes walking from the train station in a quiet square. The area around has plenty of options to eat and drink in a pleasant area. On arrival I was greeted by a lovely lady who booked me in easily. I had a single room on the 4th floor, she explained there was no lift so...

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Helpful?
Thank david s
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi david s, Thank you for your kind words and your honest review. Our aim is to offer value for money service at the best possible rates for central London and we are happy to see our Guests appreciate that. I will take a note on your comment regarding cleanliness and ask someone to take action immediately. Thank you for...

kent
Reviewed 11 March 2017

On arrival staff were very friendly and helpful. They put us in a room which wasnt what I had reserved... It had two single beds and I had booked a double bed. They changed us to another room immediately however it was just two single beds pushed together. The room was small and basic with a very small bathroom that...

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Helpful?
Thank veggiegirlKent
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear veggiegirlKent, Thank you for choosing us for your stay and for sharing your experience on here. It is true that this room category is marketed as double/twin and we expect to be informed about the bed preference, it happens some times that the travel agent does not include it in the request or maybe the bed requested is not...

Chennai (Madras), India
Reviewed 16 February 2017

Review collected in partnership with Amoma.com
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Helpful?
Thank alexmailajalam
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

London, England, United Kingdom
Reviewed 15 February 2017 via mobile

I would recommend the hotel to all my friends I have been many times when iam in London. The hospitality is so friendly. Very clean. The staff are very friendly. Especially the lady who supervise the room. What a lovely service I always get. Definitely my hotel when I come to London. Good location in the heart of London. I...

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Helpful?
Thank Nadine E
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Nadine E, Thanks ever so much for your beautiful comments and the 5-star rating. It is really rewarding for all of us to see our Guests leave contented and loaded with happy memories. I will pass the message to the whole Team and hopefully we have the opportunity to welcome you again soon. Best Regards Dolphin Hotel

exeter devon uk
Reviewed 6 February 2017

The people on reception were extremely friendly and helpful. We had a large room, no view, as we were on the ground floor, but we didn't expect one, and it's Padington, so what do people want? Breakfast was basic, but we had a very cheap deal, so we were more than happy. Bed was very comfortable, linen was very good...

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Helpful?
Thank beetlejooz
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear beetlejooz, Thank you for choosing us for your trip in London and for taking the time to review us. We are glad you enjoyed your stay overall and our team offered you a warm welcome. Our aim is to provide comfortable accommodation in a friendly and clean atmosphere at the lowest possible rates and it is rather rewarding to...

Rio de Janeiro, RJ
Reviewed 17 January 2017 via mobile

Location is excellent, very near Paddington station - which saved us, because there was a strike of underground staff the day we were supposed to leave, but we had Heathrow Express tickets. Only a few months before, I spent a couple of nights at another Norforlk Square hotel (they're all along both sides of the square). The Dolphin was way...

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Helpful?
Thank Hugo D
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Hugo D, Thank you so much for your wonderful comments. Paddington is indeed a remarkable location and very convenient if you want to travel around London and we are glad it has served you well. Thank you for choosing us for your trip in London. Best regards Dolphin Hotel

London, United Kingdom
Reviewed 26 December 2016 via mobile

Very nice hotel with young nice staff. Rooms were nice with private bathroom on the ground floor. Everything is very close to it so no need to think if you have forgotten something. Main station is only 500 meters away, 24h market is in 100 meters away, very god location. I have not see other rooms but the one they...

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Helpful?
Thank pekanig
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Hi pekanig, Thanks ever so much for your 5-star rating and your wonderful comments. We are glad you had a good stay and enjoyed travelling around from Paddington and we hope to see you again soon. Best Regards Dolphin Hotel

Barnstaple, United Kingdom
Reviewed 6 December 2016 via mobile

Stayed here sat night with my husband and 2 children. Staff where friendly. Our room consisted of 2 twin beds and 2 sets of bunks. Our family room was on top floor up very steep steps. All 80 something. Made me laugh as id just read sign saying if found smoking in room £75 charge, yet as soon as opened...

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Helpful?
1Thank anitafisher
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear anitafisher, Thank you for reviewing us. Guests' feedback is very important for us and we are always using it to benefit ourselves. Please accept our sincere apologies that you had to experience this sequence of adversities while staying here. This is not the level of service we usually offer and would you have stayed more than one night we...

Belfast, United Kingdom
Reviewed 2 December 2016

On first arrival the reception is very impressive. Clean and modern however on entry to the vast array of rooms the building become more dated and less and less modern. The room on arrival was very basic and decor unimpressive.... it was the little things which caused concern- internet only connected if you were in the bathroom; there was tea...

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Helpful?
Thank Linda c
PaddingtonHotels, Manager at Dolphin Hotel, responded to this review

Dear Linda c, I am afraid your review has been posted to the wrong Hotel. The Dolphin Hotel in Paddington does not have any spa amenities. Kind Regards Dolphin Hotel

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Amenities

Highlights
  • Breakfast included
  • Free Internet
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Breakfast included
Official Description (provided by the hotel)
Dolphin Hotel occupies an attractive Victorian building, first built in the 1850's and is situated in a tree lined square around 100 yards away from Paddington main line and underground stations. ... more   less 

Additional Information about Dolphin Hotel

Address: 32 - 34 Norfolk Square | Paddington, London W2 1RS, England
Region: United Kingdom > England > London
Price Range: €85 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dolphin Hotel 3*
Number of rooms: 34
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Also Known As:
Best Western London
Dolphin Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from Dolphin Hotel staff and other travellers.
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Questions? Get answers from Dolphin Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not on the 4th floor unless you are very fit and active”
davidsG6817EP, 13 Mar 2017 | Read review
“not on a main road, so quiet front and back.”
beetlejooz, 5 Feb 2017 | Read review
“Don't expect luxury but it will serve a purpose to see the fabulous city of london”
G854XAlindac, 2 Dec 2016 | Read review
“I had room 161, which faces the street and the park and has a balcony.”
kar1969, 29 Oct 2016 | Read review
“The downstairs rooms are nice.”
sabrinas1648, 29 Aug 2016 | Read review
5 of 5