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Booked a small meeting via phone with Marie-Louise who could not have been more helpful.
No hassles on the day everything ran on time and Both Marie and Peter were very helpful and cheerful.
Thank you, we will book again.
This was a great spot to stay while visiting London - just a short walk to the Bakerloo line of the Underground. Clean comfortable quiet rooms and friendly helpful staff. Very close to neighborhood cafe, pubs and St. George Cathedral.More
1 Thank NJ_Bobcat
Response from Alfonso R, Manager at Novotel London WaterlooResponded 4 February 2018
On behalf of the entire team of the Novotel Waterloo, I would like to sincerely thank you for your positive comments. Our teams are continuously working to give the best of themselves to meet your expectations and make your stay as pleasant as...More
We stayed 2 nights in an executive room on the 5th floor (highest floor) great views over the city (Big Ben, London eye,...). very easy bus connection to Trafalgar Square (bus 3) and from Trafalgar many connecting busses. Area feels safe at night.More
Response from Alfonso R, Manager at Novotel London WaterlooResponded yesterday
thank you very much to take the time to share with us your experience at Novotel London Waterloo.
I am very glad to read that you enjoyed your stay, our location and the spectacular view from our rooms on the 5th floor.
Everything from the moment we arrived was perfect, the staff went above and beyond and provided me with a room with a beautiful View of Westminster Abbey and as for the room itself that was so beautiful and so modern, it was spotless and had...More
Response from Alfonso R, Manager at Novotel London WaterlooResponded 5 days ago
I am heart warmed by your very nice comment!
Me and my colleagues always try to go the extra mile to make sure that our guests feel welcome and it is very rewarding to read your wonderful review!
I will make sure to...More
On arriving at the hotel early on a cold and wintry morning it was good to greeted by a friendly and very helpful receptionist. Our rooms were made available almost immediately, we were upgraded, and we were able to settle in and then tour the...More
Thank Chris M
Response from Alfonso R, Manager at Novotel London WaterlooResponded 1 week ago
Thank you very much for your very positive comments regarding your stay at Novotel Waterloo.
It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as...More