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Novotel London Waterloo

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Traveller (695)
Room & Suite (284)
Dining (39)
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Overview
  • Excellent32%
  • Very good50%
  • Average14%
  • Poor3%
  • Terrible1%
Travellers talk about
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AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Novotel London Waterloo
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Novotel London Waterloo
Special Offer: CHEAPEST ONLINE RATES!
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Reviews (3,212)
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1,516 results
Traveller rating
484
673
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70
36
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484
673
253
70
36
Show reviews that mention
All reviewslambeth palacelondon eyebig benseparate toiletminute walksouth bankthe sofa bedbakerloo linethe nearest tube stationthames rivertrafalgar squarebus stopexecutive roomthe hotel is cleanfamily roomgood nights sleepparliament
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1 - 5 of 1,516 reviews
Reviewed yesterday via mobile

We stayed at the Novotel and really there were very few things we were actually happy about with the hotel. We got a triple room with a bed that had a hollow in it all the way from the top of the bed to the...More

Thank marielle064
Response from Alfonso R, Manager at Novotel London WaterlooResponded yesterday

Dear Marielle, Thank you for taking the time to share with us your experience in our Hotel. As you can imagine I am very disappointed to hear that you did not enjoy your stay, and I deeply apologize for this. We have many rooms in...More

Hotel's Favourite
Reviewed 12 April 2018 via mobile

We have not stayed in a hotel in London before as a family but based on this experience would do so in the future. The staff have been friendly and efficient at all times. The room is lovely and much larger than I had expected(although...More

1  Thank Ailis S
Response from Alfonso R, Manager at Novotel London WaterlooResponded 16 April 2018

Dear Ailis, Thank you for taking the time to leave us a review and comment. My teams and I very much appreciate such positive comments regarding your stay at the Novotel London Waterloo. They are real encouragements for us to continuously make progress and improve...More

Reviewed 2 days ago

As a family with a 6 yo son, we needed to get away for a weekend for a little celebration, and the Novotel Waterloo did not disappoint. Although not what I would call located at Waterloo, it's only a relatively short walk down the embankment...More

Review collected in partnership with Accorhotels.com
Thank Hedgehog55
Response from Alfonso R, Manager at Novotel London WaterlooResponded yesterday

Dear Guest, Thank you very much for your very nice review. We are all very glad that you and your family enjoyed your stay with us, and are thrilled to hear that our staff has such a nice impact on your sta, as this is...More

Reviewed 2 days ago

Have been to London over a dozen times and this was actually the first time ever that I have stayed on the 'southern side' of the river Thames. The main drawback about staying in this area is that direct connections to/from Heathrow and/or Gatwick are...More

Thank FarrellMLT
Reviewed 3 days ago

Novotel has really set the bar high with this location, facility, and impeccable staff!!! Tours to take you around the whole city...steps away from the hotel lobby. All the sights and sound that the average tourist would want or need are right outside of your...More

Thank Eric H
Response from Alfonso R, Manager at Novotel London WaterlooResponded yesterday

Dear Eric, Many many thanks for your wonderful review. We are all so happy to read that you enjoyed your stay, especially the fact that our staff made your stay even more enjoyable. We all look forward to your next visit, Kind Regards, Alfonso Ristorato...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$183 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#128 Family Hotel in London
#256 Luxury Hotel in London
#314 Romantic Hotel in London
#322 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$183 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#128 Family Hotel in London
#256 Luxury Hotel in London
#314 Romantic Hotel in London
#322 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (695)
Room & Suite (284)
Dining (39)
Pool & Beach (3)
Family and Play Areas (2)
Questions & Answers
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Una J
11 August 2017|
AnswerShow all 4 answers
Response from Colleen c | Reviewed this property |
Views over Lambeth Park but you do need to try and get up high. We were on the right side but on a low level so not as much to see
0
Votes
kcsaz
8 May 2017|
AnswerShow all 4 answers
Response from Matthew B | Reviewed this property |
You can ask the hotel to perform laundry as a service at an additional charge to your nightly rate.
2
Votes
jhanbee
21 March 2017|
AnswerShow all 3 answers
Response from Azwimmbavhi | Reviewed this property |
Yes I also arrived very early in the morning and my departure late in the evening. they allowed us to drop the luggage as we arrived and put it in the locker until our departure time.
0
Votes
Room Tips
"Front side view is the best"
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"Rooms at the rear of the hotel are even quieter"
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"Accesibilidad, tamaño de habitación y precio"
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"ask for a higher level room with view of city"
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