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Novotel London Waterloo

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#307 of 1,081 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel London Waterloo
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2,594 Reviews from our TripAdvisor Community

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Showing 1,247: English reviews
Eastbourne, United Kingdom
Reviewed 2 days ago NEW

The staff at this hotel were friendly and helpfull. It is situated very close to St. THOMAS hospital and also great access to Westminster bridge and the surrounding area. Hotel parking is secure underground and costs 24 pounds for a 24 hour period. There is limited parking. If you have a large car it is very tight going down the...

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Helpful?
Thank Margron
Campinas, Brazil
Reviewed 3 days ago NEW

The hotel is close to the main sightseeing and easy to find it. The closest subway station is closed and we had to walk more till Waterloo station, but it was nice to take the time and see the buildings nearby, use other local transports and walk. The room carpet is old-fashioning but smell smoke (cigarettes).

Review collected in partnership with Accorhotels.com
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Thank Juliano123
Newbury, United Kingdom
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank David V
Auckland, Auckland, New Zealand
Reviewed 3 days ago NEW

We stayed here for 4 nights recently and it was pretty good . Check in was simple and staff very friendly helpful and courteous. Breakfast staff very friendly too and in fact the only staff who would need to up their game would be those that service the rooms as some things were not done or cleaned property and tissues...

Review collected in partnership with Accorhotels.com
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Thank Mal_McGarrigle
City of London, United Kingdom
Reviewed 5 days ago NEWvia mobile

I had to go to London for two days in September as part of work. I was looking for a comfortable and affordable hotel to stay in. My aunt had previously stayed in Novotel Waterloo and highly recommended it so I arrived with anticipation. On arrival I was greeted by the fantastic staff who were very helpful. My room was...

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Thank Michael6453
Reviewed 1 week ago

I don't really know what to make of this. First room had a few things wrong with it (not going to give the whole list), and they moved me the second day. Second room had terrible soundproofing, so they offered to move me again. I checked out instead.

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Helpful?
Thank Jimmydaprawn
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. However, I am sorry to read that your experience did not meet all your expectations as at Novotel, we strive to provide a high quality service for each of our customers. Please rest assured that we are taking the appropriate measures...

Edinburgh, United Kingdom
Reviewed 2 weeks ago

Had a lovely new room on the first floor, which was very comfortable, but could hear anyone talking out in the corridor outside. Why do people who design hotels never spend a night in them when there are other guests present? Could not recommend the food here - evening meal was pricey for essentially pub food, and not well cooked....

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Helpful?
Thank FCcoppock
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at Novotel Waterloo. However, I regret that your experience did not meet all your expectations as we strive to provide our customer with a high quality service. Please rest assured that your comments have been seriously taken into account and we will look at different measures...

Reviewed 2 weeks ago via mobile

Good budget hotel. Nice walk along the river to Big Ben, Westminster Abby, and the London Eye. Not a great location for pubs, restaurants or nightlife without taking the tube. Bus stop across the street from hotel. Clean, modern rooms, and very good service.

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Helpful?
Thank Melissa B
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Melissa, I sincerely thank you for these very positive comments as you may know that our young teams do their best to make customers feel at home. Rest assured that your feedback is a nice reward for each of us. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely, Alfonso Ristorato Front Office Manager

Geneva, Geneve, Switzerland
Reviewed 2 weeks ago

Spent a lot of time in this area of London and this is the first time I stayed here. Good location between Waterloo and Vauxhall -MI6 always worth a visit. The hotel is sandwiched between 2 of the London Park Plaza Hotels. I was quite surprised in a good way about the hotel. The room was decent sized and had...

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Helpful?
Thank Neil M
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Neil, Thank you very much for your review. It is always nice to read that we were able to provide a nice impression and that you enjoyed your stay. I am also very happy to read that my colleagues were very accommodating, as we really strive to provide a superior service to all our customers. Looking forward to welcome...

Saskatchewan, Canada
Reviewed 2 weeks ago

The hotel is very nice, the service is terrific and the location is fantastic - just a block and a half to the river walk along the Thames. A short walk across the bridge and you're at the parliament building and Big Ben. Breakfast was included and was excellent.

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Thank hambletonk
NovotelWaterloo, Front Office Manager at Novotel London Waterloo, responded to this review

Dear Guest, It is always a pleasure to read such a "terrific and fantastic" review. Me and my teams strive to provide a superior service to all our customers and I am very glad to read that we were able to create a nice memory of your stay in Novotel London Waterloo. I will make sure to congratulate all our...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: €143 - €227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, ACCOR and Jetsetter so you can book your Novotel London Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#223 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
26 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
5 months ago

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Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a fifth floor room - very quiet”
 of 5 bubbles Commzgirl, 28 Dec 2016 | Read review
“Room 417 is very small overlooking an alley with lots of police action if you like watching that kind of thing.”
  • Sorry about our mess....but it shows how small the room is.
  • Where do I go?
 of 5 bubbles 984Shelly, 12 Dec 2016 | Read review
“Avoid rooms adjacent to the elevator shaft”
 of 5 bubbles 622robv, 13 Nov 2016 | Read review
“The higher the better, on the street side”
 of 5 bubbles susantas2013, 5 Nov 2016 | Read review
“See if you can get a room with a view.”
 of 5 bubbles geoffa956, 6 Oct 2016 | Read review
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