Just absolutely service by all members of the Browns staff. They make you feel like you are visiting family. Definitely come back, the Christmas tree was just put up overnight and is magical. Definitely worth a visit
A perfect weekend stay at Brown’s to celebrate my wife’s birthday. The hotel is beautiful, and the staff went out of their way to ensure every aspect of the weekend went without a hitch. And if you haven’t experienced the roast beef Sunday lunch, you need to book now!
From the moment we arrived, all the way through to our departure, every member of the team was friendly, helpful and professional. Nothing was too much trouble. It is our favourite London hotel and location cannot be bettered, right in the heart of Mayfair and St James.
The best afternoon tea in London. Jonka explained us what tea we should drink and told us more about the history of the Browns Hotel. She was lovely and we had a good time. It was our fourth time here, but the first time we were here since Jonka works here. She made the experience even better.
I was visiting my daughter living in London, a girls weekend and selected Browns from Amex not knowing all of the history about the hotel. If you’re a history buff, you’ll love this hotel even more. From the moment I checked in, I felt the uniqueness of Brown’s. The decor, the art, the food and special drinks at Donavan’s - all special. The reception team was very welcoming and informative. The ever friendly Tottenheim fan John - the fabulous doorman. One of the highlights is the best tea experience ever! Better than lanesborough or sketch! #yonka is a gem and we had the most wonderful unique experience with her guidance in pairing of teas with the most amazing sandwiches, pastries and gateaux - simply the best. You have to save room for extra scone for the strawberry jam is second to none. You really don’t need to leave the hotel, although the shopping just steps away from the hotel is always alluring. The location is perfect too. Will be back!…
I arrived at Brown's hotel on the morning of Sunday 6 November looking decidedly less than five stars: my umbrella had broken and I was soaked. Still, I dared to go to the reception of the Charlie's restaurant to ask whether it would be possible to have breakfast there. I had warm memories of the Afternoon Tea at Brown's years before, that drew me in. The lovely lady at Charlie's reception said: "We do not normally do that, but I cannot turn you away!" They took my coat and hat and small suitcase, I went to the ladies room where I was able to dry my hair with a towel. I was then seated at a table. The breakfast I ordered was as lovely as the service. I felt so well taken care of. Even impeccable service can sometimes feel cold, but the service at Brown's had a wonderfully warm quality to it. I have not stayed at the hotel itself, it's too expensive for me, but my dream is that one day I will be able to. …
Paul the waiter was amazing, he treated us so lovely. Please ask for him when you go he will make your evening amazing. The afternoon tea was incredible and the service was 10/10 with constant smiles from the whole team.
I have stayed with my family at this amazing hotel for three nights and it was just wonderful. Everyone was so friendly and attentive. The service was incredibly great from arrival to the seasonal amenities, from the dooman to the bar staff. We loved our rooms with a useful connecting door. Everything was well maintained and clean.
I had the best teatime ever! My friend and I enjoyed the fresh selections of sandwiches and desserts! Look for Paul, who served us, he was so sweet and professional which made our experience unforgettable! Definitely coming back again! Great food, amazing location! Such a beautiful English tradition hotel in the middle of most beautiful area in London
I have been meaning to write for a while to say a thank you to Yonka and her team (I cannot recall the lovely male manager’s name, which is remiss of me) who looked after us all so well at a 30th birthday afternoon tea that we had with you on on the 1st October this year. As always they were delightful and our children were so well looked after. We look forward to seeing everyone soon for our annual Christmas afternoon tea. A wonderful team and the afternoon tea was not only delicious but also plentiful