Very beautiful restaurant and talented piano player. Wonderful environment and service. Waiting staff could not have been more attentive. Sadly though very average food for £90 a head. Bland sandwiches and boring cakes. It all seemed a bit rushed. In and out in 2 hours. This is something we had never done before and we certainly won’t be going back.
Wow an experience that will stay warm in our hearts forever. I treated my mum to afternoon tea for her birthday, we was not disappointed our expectations were met & far beyond what we had hoped and imagined it to be! The surroundings are breath taking, all the magic touches to the afternoon tea were grand and special. We felt like royalty and were treated like royalty, the staff were incredibly kind & so friendly made us feel very comfortable. Infact we had such a laugh with the waiters, it made our experience even more enjoyable we didn’t want it to end. The waiters were always ready at our beck and call, they served us more sandwiches & scones after our first serving. The food just kept on coming we looked like the greediest table there lol but we couldn’t resist. They even bought out a small birthday cake for mum . The food, cakes & tea was delicious, we did not feel rushed at all our sitting was 5.30pm -7pm. We would love to visit again and highly recommend the ritz afternoon tea! Thankyou for an amazing time …
I have stayed at this property three times and we always enjoyed our stay. The rooms are nice and my wife enjoys the location of the property. We always enjoy the comfort of the Ritz Carlton bed and pillows.
Just had a really lovely afternoon tea to celebrate a friends birthday. Wonderful service and gorgeous cakes in stunning surroundings. Also Bryan from Colombia was excellent and told us about the history of the amber room etc
From the outside and the public areas the hotel looks beautiful. The rooms however are a different story. They desperately need an update and are looking very tired. The service isn’t great and we were asked very rudely every evening if we were staying at the hotel before they would let us in. I understand they want to keep the hotel off limits to tourists but being asked by the same security guard each time you enter is a bit annoying and not the sort of service you expect. Surely there has to be a better way? The whole place just feels a bit stuffy and behind the times, not relaxing at all and there are so many better hotels in London in the same price range. The afternoon tea and restaurant are both excellent, so come for those and stay somewhere else!
From start to finish it was a fantastic stay. Real 5 star service. The hotel is kept immaculately. Our room was beautiful, staff were all great. We did the dinner dance and that was a great experience. My only regret is that they no longer do the breakfast buffet on the huge table.
Just returned from a weekend at the Ritz for my wife's birthday, with the family joining us for sunday lunch ......and in a word WONDERFUL. Did it meet my expectations .....NO ....it exceeded them!! The experience starts when one gets out of one's car and are met by Fred the doormen, the epitome of friendliness, positivity and efficiency. You immediately know that you will be will be well looked after and that people are proud to be part of the Ritz. Then there is the concierge who has worked 46 years for the Ritz and is making sure everything is right under his proud watch ..... and undoubtedly it is!! We had a Junior Suite and had previously asked for one with a walk in shower and this was duly provided (room 613) and it was more than ample with a huge and comfy bed, settee, writing desk, five or six chairs, big tv, fresh fruit and a lovely marble bathroom which was safe for those getting on-in-life. By this I mean there was an unobtrusive grab rail in the shower,a shower mat provided if one wanted and the floor was not slippy (quite amazing how many hotels do not provide any of these and are an accident waiting to happen!!). The next day we met the family in the Rivoli Bar at noon and the bar staff were brilliantly efficient, professional and friendly. Two tables were immediately placed together and nibbles appeared, champagne served, wonderful cocktails mixed (including non alcoholic ones for the grandchildren) and a lovely start to my wife's birthday lunch was provided. Again the wish to please and to do things with pride and enthusiasm was in obvious evidence. Onto Sunday lunch and what a superb lunch it was! A huge thank you to the chefs who are the hidden artistes of such a meal. We had been provided with a window table and the pre ordered champagne had been subtly kept discrete in order to heighten the surprise. We had the three course Sunday lunch for £77 and both the choice and the cooking were fabulous and given the quality, it was great value for money. After being given canapes, some of the party had starters of the Var Salmon, some the onion veloute and some the duck parfait. All were delighted with the offerings .....as they were with the main courses .....roast beef, halibut or duck. How many times does one have a sunday roast at a restaurant where the vegetables are an afterthought? .....here they were served in individual tureens and the roast potatoes were to die for and the medium rare beef had real flavour. The Halibut in mussel sauce was apparently divine as was the duck. Could it get better? .....well the apricot souffle must rank as one of the nicest desserts I had ever had. My son had the cheese board and this was wonderfully served and very generous. The wines we had, from the outstanding wine list were excellently served and for a 5 star hotel were sensibly priced. Finally the service from Geovanni, Jack and their team was ultra professional, friendly and unobtrusive ....so, so important in making any meaI a positive experience. At one point I looked round the wonderfully ambient and opulent French dining room and it was like a choreographed ballet in motion, with the wonderfully dressed waiters as the players. The overall result a weekend that my wife will never forget for her 70th birthday and the Ritz was the ideal venue, made so, so special by the most important people in any hotel ......the people who work there and in this case ones that are so obviously proud to do so. Thank you to all for making it so enjoyable.....we will return and I cannot wait for the next celebration.…
I am spending a week in London on business, attending the WTM Hospitality trade show. I arrived a couple days earlier from Tanzania to enjoy the weekend and visit this beautiful city. On Sunday morning 6 November, I left my hotel for a day of sightseen and eventually a good dining experience for lunch in a renowned establishment. On the way to Buckingham palace, I walk alongside the Ritz hotel and decided to go in to reserve a table for lunch. It turned out to be a big mistake. I should I have kept walking and stop somewhere else. It was around 9:30am, cold rainy day in London. Outside the main entry door were three employees of the hotel standing there. Two doorman and, I presumed, a security officer. One of the doorman’s stopped me on the front steps of the hotel: “Doorman: Good morning, sir. Are you staying at the hotel? Me: Good morning. No, I am not staying at the hotel. Doorman: How can I help you? Me: I would like to make a reservation for lunch Doorman: Sorry but we have a dress code for our restaurants and your shoes are not appropriate. Doorman: You can go inside to the reception” The first thing that came to my mind was “ what is he talking about”. Why is he asking me if I am staying at the hotel? My understanding of hospitality is to welcome everyone. I was expecting a good morning, sir and welcome to The Ritz Hotel and he will open the door. He is the doorman after all (I know that he has other duties). After I am inside the hotel, I am sure that someone would have given me more details about the dress code to enter the dining area. I have to admit that I was very confused. The doorman was not rude, I just think that he steps out of his role. For me he was not professional and definitely very arrogant. The message was not properly delivered to me. A young man standing by the door, probably a porter who just started, came to my rescue. “ Young man: Sir, we can give you some shoes to enter the dining area. It is not a problem. Me: Thank you!” I came inside and went directly to the reception, but honestly, I was very bothered by the way I was harassed outside the hotel on my way in. The doorman has no people skill and should go to get some refreshing course on how to handle properly a guest. He is obviously in his comfort zone, probably working for at the Ritz for a longtime. I am just guessing! I have been working in hospitality for over 40 years and I understand the restrictions of a dress code. I always comply with the rule when it is explained properly and respectfully. It is a beautiful industry to be in and we should never forget what the guest represents. Hospitality is defined as an interaction. It's the friendly and generous reception of guests, visitors, or strangers. The doorman fails to deliver that service and made a potential guest leave the property very upset. I am from the old school and the guest is king. We do whatever we can to make him happy. The Ritz has a different physiology on our guest should be treated. Of course, I won’t be returning. Both, Clarige’s afternoon tea on Saturday and the Savoy for lunch on Sunday were welcoming and able to provide what I was expecting of a prestigious establishment. Very sad! I attached a picture of the way I was dressed today and the terrible guilty shoes that are responsible for this unfortunate situation. Actually, who is responsible the doorman for not been professional or the shoes?…
We decided we fancied a pre dinner cocktail so thought we would try the Ritz bar. What a great choice that was with a highly professional and helpful team who make simply the best cocktails. Next time we will try dinner
What a fantastic hotel, the concierge staff are beyond words phenomenal going above and beyond what one would expect. I’ve been to a lot of fine hotels, but the behaviour at this hotel reflects a we are the best in the world hotel attitude. The rooms are very nice, the rivoli bar wonderful and I think truly one of the the best breakfasts in the world is possibly served here. Expectations on dress here are high, and whereas the dress standards aren’t what they were in the past they are still higher than any other hotel I’ve been to. The staff are commendable, the experience here is everything one would expect. I will be back!