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Best Western Seraphine Kensington Olympia Hotel

464 reviews
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Traveller (111)
Room & Suite (143)
Dining (24)
Overview
  • Excellent22%
  • Very good40%
  • Average23%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Laundry Service
Housekeeping
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (464)Write a Review
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77
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29
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Show reviews that mention
All reviewshigh streetcarphone warehousecontinental breakfastrooms are smalltube stationthe royal albert hallsingle roomyogurtrain showerboiled eggsreception areafirst floorjunior suitefive minute walkcouple of nightsan overnight staywould definitely stay here again
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1 - 5 of 323 reviews
Reviewed 2 weeks ago via mobile

on arrival the check in was wonderful the room was not what the picture in the brochure advertised. it was smaller and older. they gave us a disabled room so the bathroom was huge with heated floors. patchy walls and some metals were rusty. the...More

Thank Tazzdemona
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 1 week ago

Dear guest Thank you for your feedback and glad that you enjoyed your stay with us. The description about the lift belongs to another property of our further down Kensington high street and hence I am a bit confused as it does not relate to...More

Reviewed 3 weeks ago

It was the week before Christmas, Olympia busy every night and a Kensington address - so £82 was a fair price. The hotel is well positioned on the High Street, around four minutes walk from the tube. Our room was small but as we were...More

1  Thank GRLUK
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 1 week ago

Dear Guest Thank you for your feedback and i am glad that you enjoyed your stay with us,. Look forward to your next visit where hopefully we can welcome you back. regards, Ronnie Cherian

Reviewed 4 weeks ago

We stayed at this hotel from Dec 11 - 17 2017 via Booking (who offered no assistance). The choice of this hotel was a Huge mistake . We are seasoned travelers and this is the worst hotel we have experienced in years. Other than the...More

1  Thank PhyllisG61
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

Dear guest On behalf of the entire team please accept my sincere apologies for not exceeding your expectations . We do strive very hard to ensure that all comments are taken on board and acted upon. With regards the lift we have tried everything possible...More

Reviewed 5 weeks ago via mobile

Positives: - Decent location on high street Kensington. Negatives: - No elevator from ground floor - Mouldy, humid smell in room - Dirty carpet in room with large stains - Mould on walls in bathroom - Disgustingly dirty shower heads - Loud street nose, even...More

Thank Touristas2
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

Dear Guest Please accept my sincere apologies for your recent stay. We have a 4 star accommodation accreditation and not a 4 star hotel. Breakfast is actually complimentary and hence why we just serve continental. regards Ronnie Cherian

Reviewed 15 December 2017

We had a weekend away to see a show so stayed one night on sat 9th December. We arrived early for check in but Aranit put himself out to find a room ready which we found to be clean, comfortable, great shower and we had...More

Thank Deesuldo
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

Dear Guest On behalf of the entire team can I say a huge thank you for your lovely endorsement of the hotel. I am glad you enjoyed your stay and look forward to your next visit. Regards Ronnie Cherian

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
US$96 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$96 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (111)
Room & Suite (143)
Dining (24)
Hotel & Grounds (98)
Bathroom (16)
Questions & Answers
Ask a question
Tara P
2 June 2017|
AnswerShow all 5 answers
Response from Ronnie C | Property representative |
Yes of course and we look forward to welcome you . regards ronnie
0
Votes
des h
18 May 2017|
Answer
Response from nsalinas2017 | Reviewed this property |
You walk next door and eat there. Who said anything about a kitchen or bar? It was what I thought about this hotel. Good place and food for the night.
0
Votes
kerry452
14 March 2017|
AnswerShow all 4 answers
Response from Ronnie C | Property representative |
Dear Guest Thank you for your enquiry and the earliest check in will be 2 pm but in case we do have the availability we will be happy to check you earlier. Regards Ronnie
0
Votes
Room Tips
"As the hotel is located on High Street, best to take rooms facing the back."
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"The tip is don't use this 'hotel', its too dear for what it offers."
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"Request for rooms near the front desk for stronger wifi."
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"Ask for one over looking the side street"
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