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28/1/2018 29/1/2018
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    Best Western Seraphine Kensington Olympia Hotel

    225 Kensington High Street, London W8 6SA, England
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    28/1/2018 29/1/2018
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    Traveller (111)
    Room & Suite (143)
    Dining (24)
    • Excellent22%
    • Very good40%
    • Average23%
    • Poor9%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Multilingual Staff
    Laundry Service
    Free Parking
    4.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (464)
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    1 - 5 of 323 reviews

    Reviewed 2 weeks ago via mobile

    on arrival the check in was wonderful the room was not what the picture in the brochure advertised. it was smaller and older. they gave us a disabled room so the bathroom was huge with heated floors. patchy walls and some metals were rusty. the...More

    Thank Tazzdemona
    Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 6 days ago

    Dear guest Thank you for your feedback and glad that you enjoyed your stay with us. The description about the lift belongs to another property of our further down Kensington high street and hence I am a bit confused as it does not relate to...More

    Reviewed 3 weeks ago

    It was the week before Christmas, Olympia busy every night and a Kensington address - so £82 was a fair price. The hotel is well positioned on the High Street, around four minutes walk from the tube. Our room was small but as we were...More

    1  Thank GRLUK
    Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 6 days ago

    Dear Guest Thank you for your feedback and i am glad that you enjoyed your stay with us,. Look forward to your next visit where hopefully we can welcome you back. regards, Ronnie Cherian

    Reviewed 4 weeks ago

    We stayed at this hotel from Dec 11 - 17 2017 via Booking (who offered no assistance). The choice of this hotel was a Huge mistake . We are seasoned travelers and this is the worst hotel we have experienced in years. Other than the...More

    1  Thank PhyllisG61
    Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

    Dear guest On behalf of the entire team please accept my sincere apologies for not exceeding your expectations . We do strive very hard to ensure that all comments are taken on board and acted upon. With regards the lift we have tried everything possible...More

    Reviewed 4 weeks ago via mobile

    Positives: - Decent location on high street Kensington. Negatives: - No elevator from ground floor - Mouldy, humid smell in room - Dirty carpet in room with large stains - Mould on walls in bathroom - Disgustingly dirty shower heads - Loud street nose, even...More

    Thank Touristas2
    Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

    Dear Guest Please accept my sincere apologies for your recent stay. We have a 4 star accommodation accreditation and not a 4 star hotel. Breakfast is actually complimentary and hence why we just serve continental. regards Ronnie Cherian

    Reviewed 15 December 2017

    We had a weekend away to see a show so stayed one night on sat 9th December. We arrived early for check in but Aranit put himself out to find a room ready which we found to be clean, comfortable, great shower and we had...More

    Thank Deesuldo
    Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded 3 weeks ago

    Dear Guest On behalf of the entire team can I say a huge thank you for your lovely endorsement of the hotel. I am glad you enjoyed your stay and look forward to your next visit. Regards Ronnie Cherian

    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Price range
    • US$97 - US$218 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 40
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • London >
    • Kensington and Hyde Park
    • Also Known As
    • Best Western Seraphine Kensington Olympia Hotel London
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    Traveller (111)
    Room & Suite (143)
    Dining (24)
    Hotel & Grounds (98)
    Bathroom (16)
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    Ask a question
    Questions & Answers
    Tara P
    2 June 2017|
    AnswerShow all 5 answers
    Response from Ronnie C | Property representative |
    Yes of course and we look forward to welcome you . regards ronnie
    des h
    18 May 2017|
    Response from nsalinas2017 | Reviewed this property |
    You walk next door and eat there. Who said anything about a kitchen or bar? It was what I thought about this hotel. Good place and food for the night.
    14 March 2017|
    AnswerShow all 4 answers
    Response from Ronnie C | Property representative |
    Dear Guest Thank you for your enquiry and the earliest check in will be 2 pm but in case we do have the availability we will be happy to check you earlier. Regards Ronnie
    Room Tips
    "As the hotel is located on High Street, best to take rooms facing the back."
    Read review
    "The tip is don't use this 'hotel', its too dear for what it offers."
    Read review
    "Request for rooms near the front desk for stronger wifi."
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    "Ask for one over looking the side street"
    Read review
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