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H10 London Waterloo

Traveller (1517)
Room & Suite (763)
Dining (121)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Get your 5% discount!

Location

Full view
100Great for walkers
Grade: 100 out of 100
105Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
3,726Reviews
1,787Photos
93Q+A
100Room tips
Traveller rating
  • 2,051
  • 1,267
  • 276
  • 76
  • 57
Time of year
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  • English
Popular mentions
My husband and I stayed for his birthday as the hotel was in good proximity to our plans. The walk from Waterloo is very easy and took no more than 10 minutes. We arrived at the hotel around 1pm to be advised by a very lovely chap called Jose, that we could have our room
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Response from H10HLW, Front Office Supervisor at H10 London Waterloo
Responded 13 Feb 2019
Dear LittleLambs, Firstly, we would like to thank you for taking the time to write such a review on Tripadvisor, your views are very much valued. It makes us very happy to hear that your stay started out perfectly with an early check-in and we are delighted that you describe our customer service as excellent. We are very glad that you enjoyed the views from our comfy rooms and the drinks at our Sky Bar. Receiving the highest score possible make us very proud. We are very glad that we were able to meet your expectations in all categories. Thank you very much for having recommended our hotel and we truly hope to welcome you soon again in the H10 Waterloo Hotel in London. Kind regards, Gina Alpe Front Office Supervisor
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We booked this hotel as it is close to Southwark Playhouse - where we had booked for Saturday Evening. The room is okay - kitted out fairly cheaply in standard hotel style. The plus points were the view and that the room had all the extras such as an ironing board. The
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Response from H10HLW, Front Office Supervisor at H10 London Waterloo
Responded 13 Feb 2019
Dear teabus, Thank you for your feedback following your recent stay at our H10 London Waterloo Hotel. We are glad that you enjoyed the view from our rooms and that you found them well equipped. On the other hand we are very sorry for the issues in your room, please rest assured that we have brought the your comments to the attention of our chief engineer and he will take actions accordingly. We apologize if you felt the manner you comments were handled was not sensible upon check out, we have addressed the matter to prevent it for happening in the future. We would like to thank you once again for your review, as constructive criticism helps us to improve a lot. Should you allow us the opportunity to welcome you again; we would be delighted to oversee any preferences to provide a comfortable and enjoyable visit. We remain at your disposal. Kind regards, Gina Alpe Front Office Supervisor
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Very impressed with my stay all round. No significant problems at all. STAFF All the staff were very helpful and were courteous and attentive, without being ‘in your face’. ROOM Very clean and tidy. All the things you’d expect in a room. My room has a hard floor, rather than
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Response from H10HLW, Front Office Supervisor at H10 London Waterloo
Responded 14 Feb 2019
Dear 369robertn, Firstly, we would like to thank you for taking the time to write such a review on Tripadvisor, your views are very much valued. The compliments regarding our staff make us very happy and we are delighted that you enjoyed your stay with us. We are glad to hear that our room and food met your expectations and that you could take advantage of our convenient location. We would like to inform you that regarding the credit card procedure, it is done for every reservation. We do indeed take credit card details upon arrival, but we do not waive nor block anything on the card. The other option is to leave a cash deposit of 50£ that we return upon departure. Thank you for highlighting your experience with us and it is our hope that we get the opportunity to welcome you back in the near future in our H10 London Waterloo. Kind regards, Thanks very much! Gina Alpe Front Office Supervisor
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Fabulous staff, Fabulous food, Fabulous rooms. First and won't be the last time visiting. Just a shame I didn't check in until 10.30pm so didn't get the opportunity to visit the spa. Having travelled to lots of different countries - the breakfast selection was one of the most
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Response from H10HLW, Front Office Supervisor at H10 London Waterloo
Responded 9 Feb 2019
Dear xxpigsgalorexx, Thank you for your feedback following your recent stay at our H10 London Waterloo Hotel. We are glad that you enjoyed your stay with us and that our rooms, food and staff met your expectations. We are also happy to learn that you have enjoyed a cocktail with a view from at our SkyBar. We would like to inform you that our Spa is under refurbishment and will not be opening in the future as it is being reconverted. Thank you very much for having recommended our hotel and we truly hope to welcome you soon again ! Kind regards, Gina Alpe Front Office Supervisor
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We are H10 Members and we get great treats staying here, super rooms with amazing views. Staff are very nice, friendly and helpful. Love my welcome glass of Prosecco Super location close to Waterloo train and tube station - can’t fault it.
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Response from H10HLW, Front Office Supervisor at H10 London Waterloo
Responded 5 Feb 2019
Dear Pauline K, Firstly, we would like to thank you for taking the time to write such a review on Tripadvisor, your views are very much valued. As part of the H10 group, we do our best to provide each guest with a personalised service, and this starts from the welcome drink on arrival to the rest of the departments. We do indeed place great emphasis on extending a professional service to our guests and we are glad to hear that we successfully achieved that during your stays with us. We would like to thank you once again for having chosen our H10 London Waterloo. We are already looking forward to welcoming you soon again! Kind regards, Gina Alpe Front Office Supervisor
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorH10 London Waterloo
The Suite at the H10 London Waterloo
Professional photo exclusively commissioned by TripAdvisorH10 London Waterloo
The Standard Room Double Room Cityview at the H10 London Waterloo
Professional photo exclusively commissioned by TripAdvisorH10 London Waterloo
The Deluxe Double Room at the H10 London Waterloo
Professional photo exclusively commissioned by TripAdvisorH10 London Waterloo
The Deluxe Corner Room at the H10 London Waterloo
Professional photo exclusively commissioned by TripAdvisorH10 London Waterloo
The Deluxe Corner Room at the H10 London Waterloo
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123456153
It’s a card electronic system so you take with you
0 votes
Gatwick express runs every 15 mins to Victoria, then Uber or tube to Waterloo
1 vote
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Follow advise of those above. Heathrow Express and Tube . Short walk from tube station.
1 vote
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Dear Kelly S, Thank you very much for your interest in our hotel. I would like to inform you that we have a hair dryer in all our rooms. We truly hope to welcome you soon. Kind regards, Marilena Tzoutzi Front office Manager
1 vote
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Dear Camille B, Thank you very much for your interest in our hotel. I would like to inform you that we have a mini bar in the room so that you can keep your stuff cool. Regarding the DVD we do not have any in the room. We truly hope to welcome you soon. Kind regards, Marilena Tzoutzi Front office Manager
0 votes
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12345619
"west facing rooms, in the corner, have double aspect views of the city. fanastic view on clear nights."
"Room 902 is breath taking. The view is amazing and good for two people to stay for 2-3 nights."
"High floor to get a view"
"High floors have good views at night"
"ask for room on high floor"
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12345620
PRICE RANGE
US$158 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
h10 london waterloo hotel london
LOCATION
United KingdomEnglandLondonLondon Bridge
NUMBER OF ROOMS
177
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